Duraclean’s Annual Meeting Philadelphia, PA August 10 – 12, 2016

1. Duraclean’s Annual MeetingPhiladelphia, PAAugust 10 – 12, 2016 Click left mouse key to advance.

2. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com The meeting is but a memory, however, the lessons learned will pay dividends for years to come. Duraclean Annual Meetings always have three main objectives; Socialization, Education, and Recognition.

3. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com The Socialization started with an extremely well put together scavenger hunt, produced by Cindy Gillespie and Danielle Canup. The hunt was for historical places and objects throughout the historical district. Once the place or object was found the team would snap a picture of it and upload it to a specified website. The competition was fierce yet Team Slinky which consisted of Tammy Jankowski (Plover, WI), Dave Flores (Gilroy, CA), Mike Higgins and Brandi Marienau (Corporate) proved to be the Best of the Best. The “War Stories” of the day continued to be told as everyone met at the Field House Sports Bar for adult beverages.

4. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

5. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com This year, the two day education agenda was heavy with sales and marketing ideas. We opened up on Thursday at 8 am with a marketing roundtable of successful franchises. Leading off was Carla Yoder (Akron, OH) as she talked about cold call and network selling. Next up was Jim Schlupp (East Greenville, PA) who gave us some great hints for route selling to insurance agents. Jason Sauers (Montoursville, PA) talked about specific tasks and outdoor media marketing and was followed by Dennis Sherwood (Medford, NJ) who gave some great pointers on marketing for restoration. Todd Wearsch (Avon, OH) anchored the presentation with great ideas on residential marketing. A question and answer period followed.

6. Todd Wearsch Avon, OH Dennis Sherwood Medford, NJ James Schlupp East Greenville, PA Carla Yoder Akron, OH Jason Sauers Montoursville, PA 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

7. Thursday continued with presentations from our vendors, we heard from our Ad Specialty and Image Wear Company, Industry Equipment Company, Web Site and Digital Marketing Company, Insurance Agent for Commercial Coverage, and our Mobile Software Company. All of these presentations move the attendees to the forefront of what is happening now and in the near future for each subject. At this point David Marienau, our Director of Technical Operations, gave a very informative presentation on improving productivity and accuracy by going paperless with your business. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

8. City Apparel • Andrea Kramer 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

9. Legend Brands • BJ Dubas 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

10. Higher Visibility • David McElveen 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

11. BISA • Bonding Insurance Specialists • Brent Konieczny 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

12. Workwave • Kerry McCane 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

13. Productivity & Accuracy • David Marienau • Director of Technical Operations 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

14. Prizes were awarded to franchises who submitted their Most Memorable On-the-Job Experience, Favorite or Most Memorable Duraclean Meeting and Oldest or Most Unique Advertising Piece. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

15. Oldest or Unique Advertising Piece Dale Johnson Wharton, NH 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

16. Rick Criss Bel Air, MD Most Memorable On-the-Job Experience & Most Memorable Duraclean Annual Meeting 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

17. This would be our first referral water mitigation claim from an agent. Because we would not tear out the carpet the insured was angry, they wanted new carpet so they really trashed us to the adjustor. Since the adjustor had never heard of us she believed the owner and wanted nothing to do with us. About 2 weeks later we received another claim from the agent with the same adjustor. This time I went out myself and met the adjustor at the loss. I was able to win her over and that was the beginning of us becoming the largest water mitigation company in the area for Nationwide. This adjustor trained all new adjustors in the region and she would make sure that we would meet them and she let them know that we are the company they should use. At that time Nationwide was changing and hiring a lot of new adjustors so we quickly made a name for ourselves with Nationwide. This same adjustor also got us on with Contractor Connection which then led to doing work for USAA. So by having a bad experience then turning it into a positive we were able to establish our company in the water mitigation business. I could never thank that adjustor enough for what she did for us, and even though she has since retired I still call her and take her to lunch. -Rick Criss 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

18. Most Memorable Meeting Experience Candy & Doug Hanna Lake Mills, IA Dave & Paula Flores Gilroy, CA 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

19. Favorite or Most Memorable Duraclean Annual Meeting This is an impossible question for me to answer. There are so many memories from every trip. From Hawaii to Ireland, Italy, Walt Disney World, San Francisco, Niagara Falls just to start. In Hawaii the convention was great but the extra activities were awesome. You just can’t recreate adventure like that. In Ireland visiting the Bad Ass Café was something I’ll never experience again. In Italy – well you just don’t encounter anything like that in the U.S. San Francisco – that’s the closest I ever want to be to a prison. I’ll not forget the ride to the top of the Arch in St. Louis. Getting the Shining Star Award in Chicago was an unexpected honor. I have talked about the “extras” but the conventions have been great. Great speakers, round tables, networking have been exceptional. All I can add is Thank You. -Candy Hanna 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

20. Favorite or Most Memorable Duraclean Annual Meeting The most memorable Duraclean Annual Meeting was on the occasion of Duraclean’s 85th Anniversary Celebration. Words can little express how thankful we are to have received the Duraclean International Presidential Award in June 2015. We were so honored, as was evident by our immense surprise. Hard work, perseverance and dedication to our franchise has kept us striving to be the best at our craft. This success also attests to Duraclean Internationals far sightedness in making Duraclean and its franchises great. Please accept our gratitude for all that you do to help make Duraclean the Best! -Dave & Paul Flores 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

21. Favorite or Most Memorable Duraclean Annual Meeting It would be hard to choose between Hawaii, Ireland and Italy but the one that stands out would be Ireland. From our first full night partying with a Rugby team in a 200 plus year old pub, to seeing all the sights while busing across the country was an experience I will never forget. The castles, towns, people and the history of Ireland made the trip truly worthwhile. And for me personally taking this trip with Pete and Barb is a memory that I will always cherish. Barb talked about this trip until she passed and the story always started with our night in the pub. And for those of us from Duraclean who were on the trip and we started reminiscing, the Ireland trip is always part of the conversation. -Rick Criss 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

22. Thursday afternoon ended with a presentation from Mary Lynn Fayoumi, President and C.E.O. of the Management Association of Illinois, an HR Association representing more than 1150 companies with more than 100,000 employees. Mary Lynn informed us on how to stay out of the government’s cross hairs while maneuvering through all the new burdensome regulations. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

23. Management Association of Illinois Mary Lynn Fayoumi 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

24. The day ended with an exciting, personalized sightseeing tour of Philadelphia with stops at the famous Rocky Steps at the Philadelphia Museum of Art and Independence National Historical Park. Wil & Andrea Gage Duraclean Executive Vice President 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

25. Thursday’s afternoon presentation was marketing and motivation and the speaker for the day was Doug Heiferman an IICRC Certified Instructor and someone who has trained and motivated thousands in our industry over his 14 year career. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

26. DH Seminars Doug Heiferman 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

27. The presentation ended and gave way to the awards banquet. Awards that were presented were: Duraclean’s 2015 Top 10 Franchises, revenue accomplishments at the Million Dollar level and at the Multi-Million Dollar Level, length of service awards including up to 40 year franchises, Making Your Mark Award, Paying it Forward Award, Presidential Award, George Hughes Renaissance Award and the Founder’s Award. 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

28. Awards Banquet 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

29. Awards Banquet 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

30. Awards Banquet 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

31. A Great Time Was Had By All. Thank You Danielle 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

32. James & AnyliseSchlupp 10 Year Service Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

33. Randy & Noveita Roe 20 Year Service Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

34. Gary, Nancy & Tim Shoup 40 Year Service Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

35. Todd & Nadine Wearsch 40 Year Service Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

36. Service Award (not pictured) 40 Year Service Award Nick Athanasakis – New York, NY 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

37. Service Award (not pictured) 35 Year Service Award Luis Licetti – New York, NY 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

38. Service Award (not pictured) 30 Year Service Award Bradley & Larry Parks – Macon, GA Mike Abernathy – Thomas, OK 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

39. Service Award (not pictured) 20 Year Service Award Steve & Angie Noe – Greeley, CO 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

40. Service Award (not pictured) 25 Year Service Award Joe Bartz – Belvidere, IL Scott Cote – Intervale, NH 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

41. Doug Hakkinen Carla Yoder Making Your Mark Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

42. Randy & Noveita Roe Paying It Forward Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

43. Jason Sauers George Hughes Renaissance Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

44. Kevin Adlof Presidential Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

45. Doug & Candy Hanna Presidential Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

46. James Schlupp Ned Maner Misty Hughes Simmons (not pictured) Founder’s Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

47. Rick Criss Two Million Dollar Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

48. Randy & Noveita Roe Two Million Dollar Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

49. George & Kelly Gibson Million Dollar Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com

50. Ned Maner Misty Hughes Simmons (not pictured) Million Dollar Award 220 Campus Drive Arlington Heights, Illinois www.duraclean.com