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Future-Proof Your Business: The Essential Role of Cloud IVR Solutions

<br>Cloud-based IVR (Interactive Voice Response) solutions are automated systems that allow businesses to manage incoming calls via cloud technology. Instead of relying on traditional on-premise hardware, these systems operate over the internet, enabling companies to provide efficient customer service through automated voice prompts.<br>visit: https://thesmspoint.com/channel/cloud-telephony

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Future-Proof Your Business: The Essential Role of Cloud IVR Solutions

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  1. Future-Proof Your Business The Essential Role of Cloud IVR Solutions thesmspoint.com

  2. Overview 03 04-05 06 07 08 09 • What is Cloud-Based IVR solutions • Services • Features • Benefits • Difference • How can we help you

  3. What is Cloud-Based IVR solutions Cloud-based IVR (Interactive Voice Response) solutions are automated systems that allow businesses to manage incoming calls via cloud technology. Instead of relying on traditional on-premise hardware, these systems operate over the internet, enabling companies to provide efficient customer service through automated voice prompts.

  4. Services • Call Ingress • When a caller dials into the system, the call is received by the IVR platform. • Greeting Message • The system plays a welcome message, informing the caller of their options (e.g., "Press 1 for sales, Press 2 for support"). • Input Collection • The caller inputs their choice using their phone keypad (DTMF tones) or by speaking (if the system has speech recognition capabilities).

  5. Data Access • If necessary, the IVR can access databases or CRM systems to retrieve information relevant to the caller (e.g., account details, order status). • Services • Call End or Follow-Up • Once the interaction is complete, the IVR system thanks the caller and disconnects the call or offers an option for further assistance. • Analytics and Reporting • The system logs data from the call for analysis, helping businesses understand customer behavior and improve service.

  6. Features • Cloud-based IVR solutions come with a variety of features that enhance their functionality and usability. • 01 • 02 • 03 • 04 • Call Routing • Self-Service Options • Speech Recognition • Text-to-Speech • Intelligent call routing directs calls to the appropriate department or agent based on caller input or pre-defined criteria. • Customers can access information and complete tasks without needing to speak to an agent. • Advanced systems offer voice recognition, allowing users to respond verbally to prompts instead of using the keypad. • Converts text into spoken words, enabling dynamic responses based on customer input or database queries.

  7. Flexibility • Improved Customer Experience • Enhanced Security • Data Insights Benefits • Reduces wait times and offers 24/7 support. • Accessible from anywhere, making it suitable for remote work environments. • Provides analytics for better understanding of customer interactions. • Cloud-based IVR solutions often come with robust security measures, including encryption and secure data storage.

  8. What is the difference between Inbound IVR and Outbound IVR ? Inbound IVR Outbound IVR True to the name, Inbound IVR allows brands to receive incoming calls on a designated number. Inbound IVR applications are best used for handling queries and requests, and features include customer management through virtual agents, 24/7 self-service, and automated call recording. Outbound IVR stands for calls made to customers and end users, which could be related to surveys, updates, alerts, and more. IVR frameworks are best used for handling incoming calls. At TheSMSPoint, we offer both Inbound IVR and Outbound IVR setup and usage services.

  9. Why Choose TheSMSPoint For • Cloud-Based IVR? • Assistance For Configuring 1800-Number And IVR Number • Get IVR Solutions Even With Limited Internet Connectivity • Virtual Number With Integrated IVR + Call Forwarding • Support For Customizing IVR Functionalities • Retain Calls With Music During Hold And Waiting Period • Save Missed Calls On Voicemail. • Conditional Forwarding On Demand

  10. THANK TOU • For watching this presentation TheSMSPoint +91 - 8260003333 info@ntspl.co.in thesmspoint.com DLF Two Horizon Centre, 5th Floor, DLF Phase 5, Gurugram, Haryana - 122002

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