1 / 12

Avaya Services

Avaya Services. Michael Dundon Business Development Manager. Domain (IP World). PBX. Expansion Port Networks. Plan, Design, Integrate, Install (Intelligent Communications) Support (People, Processes & Apps) Manage (Entire Domain).

thi
Download Presentation

Avaya Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Avaya Services Michael Dundon Business Development Manager

  2. Domain (IP World) PBX Expansion Port Networks Plan, Design,Integrate, Install(Intelligent Communications) Support (People, Processes & Apps) Manage (Entire Domain) Evolution to Intelligent Communications Requires Assistance System (TDM World) App Servers / Adjuncts Install(Hardware) Maintain & Monitor(Voice Only)

  3. Who can help me get there with minimal risk and disruption to my business? How should I implement the new technologies to stay ahead of the market? Based on my business imperatives, how can I best take advantage of new technologies? Avaya Global Services Will Help You Maximize the Evolution to Intelligent Communications Get the most outof new technologies To maximize the value, these questions must be answered Communication Technology Value Maximization ValueGap Value from Technology Rate at Which Companies TraditionallyLeverage New Communication Technology Time

  4. Deliver Avaya Applications Over the Network Manage Contact Center Applications Manage IP Migrations and Converged IP Communications Managed Apps Avaya On Demand IP Converged Solutions • Contact Center • Messaging • Contact Center Services • Contact Center Technology Outsourcing • Managed IVR • Proactive IP Support • Enhanced IPSS • Premium IPSS • Software Release Management • Legacy Managed VoiceMail/PBX Global Managed Services Portfolio for 2007

  5. Contact Center Managed ServicesDelivers… • Call Management Systems • Call Center Elite Solutions • Computer Telephony Integration • Business Advocate Support • Virtual Routing Support • Fault management • Technical consulting • 24/7 proactive monitoring / Heart Beat Monitoring • Nice Call Recording • Interactive Response (IR) • Performance management • Witness Call Recording • Reports • Voice Portal Support

  6. Outsourcing—What Going With Avaya Will Mean For You For one predictable monthly cost, Avaya will . . . • Assume managerial control, design and maintain your contact center technology • Provide a single point of contact for management, maintenance and ongoing implementation • Manage all of your contact center networks and infrastructure components—including applications and 3rd party vendors. • Maintain the same monthly fee regardless of growth in the volume of transactions $115 +/- 10 per month

  7. Global Managed ServicesHosted Solutions Global Managed Services combines Avaya’smarket leading suite of Messaging and Contact Center products and solutions with years of experience providing state of the art managed services to create the most comprehensive Hosted Solutions Support network found in the market today. Avaya’sGlobal Managed Services Hosted Solutions delivers a comprehensive suite of offers that ranges from just one application to outsourcing of on premise infrastructure to a full suite of Hosted Offers.

  8. Remote Managed Services for IPT ● Proactive ● Enhanced ● Adders to Enhanced ● Premium Note: BOH stands for “Block of Hours”

  9. Software Release Management • Software Release Management provides a solution for the proactive identification and implementation of product updates that are announced for Avaya’s IP Telephony application • Product Updates include product correction notices (PCNs), software updates, and firmware updates • Customer’s who are implementing Avaya’s IP Telephony application will need to consider how they will provide ongoing management of the application • A change management process will be needed that identifies who is responsible for receiving and analyzing announced updates to determine if and when they will be implemented

  10. Remote Network Operations Solutions Software Release ManagementSolution Options

  11. Offer Comparison – SRM and PCS

More Related