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New Business Installation Marisa Lopez

New Business Installation Marisa Lopez. Date: May 21, 2003 Time: 9 A.M. PT / 12 P.M. ET. Agenda. NBI Overview NBI 2003 Results NBI Installation Tracker NBI Survey Customized Installation Support Keeping You In The Loop. NBI Responsibilities.

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New Business Installation Marisa Lopez

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  1. New Business InstallationMarisa Lopez Date: May 21, 2003 Time: 9 A.M. PT / 12 P.M. ET

  2. Agenda • NBI Overview • NBI 2003 Results • NBI Installation Tracker • NBI Survey • Customized Installation Support • Keeping You In The Loop

  3. NBI Responsibilities • Establish relationship with client & producer • Coordinate enrollment kit production • Ensure accurate generation & execution of Contract • Educate client on contribution remittance process • Coordinate transfer of assets and perform reconciliation • Track accurate & timely installation at TA East • Coordinate overall installation with TPA • Keep producer and sales office informed

  4. The NBI Timeline • Installation Guide • Welcome/Installation call • Enrollment kits • Contract & Service Agreement • Contribution remittance set-up • Coordinate/Monitor transfer of assets

  5. Transfer of Assets • Discuss timing of transfer with prior Recordkeeper & Investment Provider • Ensure receipt of assets and participant level records from prior • Forward allocation records and reconciliation to TA East • Ensure PINs mailed to participants

  6. Fund Mapping • Provide customized memo to sponsor • Set expectations with prior investment provider regarding required reports • Ensure assets are properly mapped into TRS Funds

  7. NBI 2003Results • 80% + cases completed within Installation Cycle Time • Reduced number of cases handled by 20% • NBI organized into specialized team

  8. Transamerica Retirement Services

  9. TPA Login

  10. TPA Home Page Joe Silver

  11. NBI Installation Tracker

  12. NBI Case Snapshot

  13. NBI Client, Producer & TPA Surveys • Commitment to efficiently completing the plan’s installation • Keeping you informed during the process • Responsiveness of the Project Manager • Quality of support during the installation • Timeliness of the installation

  14. Installation Surveys Commentary Client Comments Producer Comments "Very well presented. Excellent customer service." "…(my Project Manager) was wonderful, very knowledgeable and a pleasure to work with." ”Very pleased with all aspects, especially the professionalism of (Project Manager)...." "…(my Project Manager) kept me up to date and well informed during the transitional period... She did a great job and kept me well informed." "(Project Manager)...performed extremely well. Kept me informed and directed me through the process. She is a great employee for Transamerica." "Overall we are very pleased." "Very happy with installation and support…. My compliments to…(my Project Manager)." "…(my Project Manager) has been excellent…."

  15. Customized Installation Support • Termination/Liquidation Letters for Takeover plans • Employee Announcement for New Plans • Transition Memo for Takeover plans • Fund Mapping Memo for Takeover Plans

  16. Keeping You in the Loop • TPA Welcome Letter • TPA Update Letter • “Great News” Letter • NBI Team Support

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