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Birmingham MGMA

Birmingham MGMA. In Conjunction With. MAG Mutual Healthcare Solutions, Inc. Presents. Managing Various Personalities. October 16, 2003. Presented by. BCBS Building Birmingham, Alabama. Steve Adams, CPC, CPC-H, COA. Licensed AAPC - PMCC Instructor MAG Mutual HealthCare Solutions, Inc.

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Birmingham MGMA

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  1. Birmingham MGMA In Conjunction With MAG Mutual Healthcare Solutions, Inc. Presents

  2. Managing Various Personalities October 16, 2003 Presented by BCBS BuildingBirmingham, Alabama

  3. Steve Adams, CPC, CPC-H, COA Licensed AAPC - PMCC Instructor MAG Mutual HealthCare Solutions, Inc. A Member of MAG Mutual Group sadams@magmutual.com

  4. Managing People & Their Personalitiesobtaining success one personality at a time • Showing you there are four common personality styles • Teaching you how to “label” your staff, family, and friends • Providing you with the same tools I use to manage and motivate others to achieve their own great success I want to help you today by:

  5. Fact About Personalities: Strengths Who you are today Weaknesses Holding you back

  6. Key To Successful Management You can get everything you want out of life if you give other people what they want out of life. Grandpa Harvey

  7. Of Employees Believe That No Matter How Hard They Work, They Are Never Rewarded 95%

  8. You Get What You Reward

  9. Do Unto Others The Way They Want To Have Done Unto Themselves Platinum Rule

  10. Drivers Analyticals Amiables Expressives Lions Owls Koala Bears Monkeys Personalities

  11. Party Questions • What’s your favorite movie? • I don’t have time to go to the movies • Oh, there are so many movies, I really don’t know • I really don’t like movies, I’d rather read a book • Meet The Parents

  12. Party Questions • What’s your favorite TV show ? • I don’t have time to watch television • Oh, there are so many, I really don’t know • I really don’t watch television, I’d rather read a book • The Jerry Springer Show

  13. Party Questions • What’s your favorite song on the radio? • I don’t have time to listen to the radio • Oh, I listen to all kinds of music, I really don’t know • I really don’t listen to the radio, I’d rather read a book • Life’s been good to me so far… - Eagles

  14. Just for Fun!Best 2 out of 3

  15. Ask: Tell: Assertiveness: Supportive, quiet, slow paced, deliberate, agreeable, avoids risks, lets others initiate Direct, outgoing, takes risks, loud, knows no strangers, fast paced, confrontational, competitive

  16. Control: Emote: Responsiveness: Cool, distant, businesslike, cautious, guarded, reserved, serious, impersonal Warm, personable, emotional, approachable, impulsive, stories, easy to get to know

  17. Mini-Assessment Control Analytical Driver Ask Tell Amiable Expressive Emote

  18. Mini-Assessment Control Ask Tell Expressive Emote

  19. Mini-Assessment Control Driver Ask Tell Emote

  20. Mini-Assessment Control Analytical Ask Tell Emote

  21. Mini-Assessment Control Ask Tell Amiable Emote

  22. What About Your Co-Workers? • Pick a co-worker • What do you think they are? • Identify their style based on what you circled

  23. Conflict Control Analytical Driver Ask Tell Amiable Expressive Emote

  24. Personality Test • Driver • Expressive • Amiable • Analytical

  25. Personality Test • Driver • Expressive • Amiable • Analytical • Does this match your mini-assessment

  26. Analyticals The important thing is to not stop questioning.Albert Einstein

  27. WMM: Loves to: Hates to: Phrase: Backup Behavior: Analytical Accuracy Constantly think Be rushed Logical Avoid Page 12

  28. Drivers Be sure you put your feet in the right place, then stand firm. Abraham Lincoln

  29. WMM: Loves to: Hates to: Phrase: Backup Behavior: Driver Accomplishment Achieve goals Listen to others Now Micro-management Page 9

  30. Amiable Hide not your talents. They for use were made. What's a sundial in the shade. Ben Franklin

  31. WMM: Love to: Hates to: Phrase: Backup Behavior: Amiable Acceptance Be part of a team Experience change Harmony Back stabs Page 11

  32. Expressives Got Beer? Homer Simpson

  33. WMM: Loves to: Hates to: Phrase: Backup Behavior: Expressive Applause Be spontaneous Deal with details Big picture Attack Page 10

  34. Employee Worksheet • Identify personalities of 10 staff members • Keep worksheet on your desk • Make copies for others to keep on their desk

  35. Half of being smart is knowing what you’re stupid at!

  36. What Comes Naturally Coding Bookkeepers Compliance Doctors Managers Administrators Analytical Driver Amiable Expressive Billing Nursing PA/NP Customer Service Receptionist Drug Rep

  37. Key To Successful Management You can get everything you want out of life if you give other people what they want out of life. Grandpa Harvey

  38. Conclusion • Know yourself • Control yourself • Know those around you • Give them what they want

  39. A Word of Caution Sometimes as a manager, you’re just going to have to kill someone to really make a point. Steven A. Adams

  40. Thank You Kingofcoders@msn.com 770-241-4344

  41. Hey You Guys, Let My Daddy Come Home Now!!

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