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Workshop OAS/ICAO Bogota, Colombia November 10-12, 2008

Passport Canada Standards and Best Practices Debbie Richer District Manager, Edmonton. Workshop OAS/ICAO Bogota, Colombia November 10-12, 2008. Secure Issuance of Travel Documents. The passport document itself has become more difficult to alter or counterfeit.

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Workshop OAS/ICAO Bogota, Colombia November 10-12, 2008

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  1. Passport Canada Standards and Best Practices Debbie Richer District Manager, Edmonton Workshop OAS/ICAO Bogota, Colombia November 10-12, 2008

  2. Secure Issuance of Travel Documents • The passport document itself has become more difficult to alter or counterfeit. • Criminals now focus on passports issuance process and systems. • Breeder documents (birth and citizenshipcertificates) remain a high–risk area in the issuanceprocess. • It is impossible to eliminate 100% of the risks, but prevention and mitigation measures can reduce the risks. 2

  3. International Civil Aviation Organization • Passport Canada’s issuance process follows ICAO standards and recommendations. • International Standards and Recommended Practices – Annex 9 to the Chicago Convention (ICAO) • Machine Readable Travel Documents - ICAO Doc 9303 • Minimum Security Measures for the Handling and Issuance of Machine Readable (and other) Passports - Appendix III to Section III of Doc 9303 3

  4. Presentation Outline • Blanktravel document and securematerial control and accountability • Applicantidentityverification • Breeder documents • Capture of identifying data • Lost and stolentravel documents • Physicalsecurity of issuingfacilities • Application and issuanceprocedural standards • Internal control, audit and staff training 4

  5. Blank TD Control and Accountability • Shipment of blanks and secure materials • Storage of blanks and secure materials • Disposal of used secure materials • Inventory management • Dual control and restricted access • Daily usage and reconciliation • Monthly reporting and reconciliation 5

  6. Applicant Identity Verification First-time applicant • 3-page application • photos • original proof of citizenship • secondary identification to support identity • guarantor and 2 personal references 6

  7. Applicant Identity Verification cont’d • Renewal applicant • previous full-validity passport issued within the past 6 yrs • photos • previous passport has not been reported lost or stolen and is not damaged • identification page information must remain exactly the same • applicant was at least 16 years of age when previous passport was issued • 2 personal references 7

  8. Breeder Documents • Original documents • Birth certificate or Citizenship card • Recognized issuing authorities • Provincial/Territorial Vital Statistics • Citizenship and Immigration Canada • Authentication training and tools 8

  9. Capture of Identifying Data • Photographs - good quality - unaltered - taken within last 12 months - full front view of the face - neutral facial expression • Signature - applicant’s usual signature required on each page of application 9

  10. Lost and Stolen Travel Documents • Documents reported lost or stolen are not eligible for renewal • New application requires notarized statement explaining circumstances • Lost/stolen documents are not valid for travel and cannot be re-activated if found or recovered • Lost/stolen documents are recorded in passport database • Lost/stolen documents are reported to national police database and Interpol • Multiple lost/stolen documents will result in passport restrictions 10

  11. Physical Security of Issuing Facilities • Security standards for office construction • Security of premises • Surveillance cameras throughout office • Secure materials stored in safes in secure rooms • Alarm systems monitoring • Restricted access to office premises • Access levels • Security clearances • Tracking of access 11

  12. Application/Issuance Procedures • Encourage personal appearance • network of 33 offices and 189 receiving agents • Workflows • Prescreening • Security Checks • Data Entry and Scanning • Entitlement Decision • Automated Alerts • Data Verification • Printing • Quality Control • Delivery 12

  13. Internal control, audit and staff training • IT security • Access to issuing system restricted • Computers in lock-down mode • Separation of duties • Quality assurance unit • Compliance unit • Performance monitoring of staff • Staff training – initial training and ongoing training 13

  14. Questions? Contacts: Debbie Richer Manager, Passport Canada, Edmonton dricher@pptc.gc.ca Leslie Crone Director International Programs lcrone@pptc.gc.ca 14

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