C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

StarMRHotel Booking Engine + • IRS Internet Reservation System Module for the Management of Online Reservations and Reservation System of the Seven Stars PMS (Release .14.09) English November 2016 C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Index Why One? StarMR / IRS Overview IRS: Internet Reservation System WhyStarMR? C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

WhyClass One? Answeringthisquestioniseasy: • Technology • Integration • Class One C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

¿Por qué Class One? Tecnología e Integración Technology Technological advancements shape our Company's culture. Day by day it's becoming less common to perform daily tasks without using technology, and it is not possible to be isolated. Customers interact with their suppliers through their mobile phone, tablet, PC, etc., and contribute with a great deal of information that generates for companies an added value that wasn’t being used and the Hotel industry can benefit from it. Since 1990, and based on our experience, we have developed 4.0 systems, which give full solutions to the new scenarios. It is imperative to interact with the Customer as this is the pillar that sustains the Sector. Non-face-to-face management control, loyalty incentives, CRM, Business Intelligence, etc. And above all, technology that any business manager can handle. The loyalty of our customers is basic to increase the margins in Hospitality The use of technology and integration by Class One is essential to achieve greater profitability of your business. Class One headquarters is based in La Coruña, the Class One Group also has staff in Madrid, Levante, Canarias and Andorra as well as other delegates, Group companies and distributors abroad. All products integrate with each other, as if it were a puzzle to form a single product according to the characteristics of the final Client. Each block of the Class One systems fits into each other forming a specific product for each establishment. Class One Integration C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

WhyClass One? Context The Millennium generation has brought to our environment the so-called "digital natives": individuals for whom the use of technology is part of their ordinary life since their first years of age, have been born and raised with at least one electronic device at hand and for them the new technologies are no mystery and complicated practices to which it is necessary to adapt. Their world is interconnected, technological and globally. And, of course, they will be the big consumers of the next decade. They are born with the new technologies, and therefore hope to obtain always speed and efficiency; They are always on line and on their mobile phones, with which they plan and reserve their travel experiences, value offline experiences and seek integration with the local culture of the destinations they visit. They are the “now” generation, eager for speed, immediacy and information in real time, make comments, consult different sources before booking, like local experiences and demand free and high quality Wi-Fi access. To provide technological solutions for these needs, Class One has developed a complete system applying the methodology of 4-layer technology, Web development, and responsive design and respecting business rules (our backpack for almost 25 years), achieving integration nonexistent in the market until now. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

WhyClassOne? ClassOnePriorities Informationmustgenerate ANSWERS Itmustnotgenerate MORE QUESTIONS • To provide technological coverage to these needs, Class One has developed a complete system applying the methodology of 4-layer technology, Web development, and responsive design and respecting business rules (our backpack for almost 25 years), achieving integration nonexistent in the market until now. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

WhyClassOne? Presentation/ Success Cases Marca Class One Class One | | Andorra a taula (reserva.andorrataula.com) Class One | References Class One | Pueblos Blancos Route | http://www.rutaspueblosblancos.com/ C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Index • WhyClass One? • StarMR / IRS Overview • IRS: Internet ReservationSystem • WhyStarMR? • Easyto use • Promotions • CustomerLoyalty • HOTEL – Minimum/Maximum • Extranet • Upselling C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Overview | ¿Por qué StarMR? Principales Características The latest component in StarMR, the Class One Comprehensive Hotel Management Suite, is a Booking Engine, fully integrated with the Seven Stars PMS that obviously may be added to any Hotel web site. With a cost well below what's usual for Booking Engines available in the market, its user experience is noted for its agility and usability: a friendly and intuitive interface (that allows for easy changes in Type of Room, Number of Guests, Meal Plan, Check-in and Check-out Dates, etc.), calculates and instantaneously updates the booking total prices, even when several rooms are booked in the same reservation. As a consequence of the latest technology advances new actors have emerged in the market, which play an increasingly important role in the business chain. Customers are not only eager for a dining or hotel experience, but also for it to be coupled with the technology they use on a daily basis. We have included your Customers as a new added value, as an active member of your Business. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

OverviewGeneral Issues and Evolution TheStarMRBookingEngineand theIRS Module (Internet ReservationSystem) included in SevenStarscomplementthelattergivingthe full solutionforallthefunctionalitiesregardingOnline ReservationProcesses. 2009 Aware of the importance that, over time, the online world has been earning in the area of hotel reservations, Class One develops the IRS module in 2009. To achieve that goal, a protocol was implementend to facilitate the communication of the Class One Group PMS, Seven Stars, with all those agents that, being external to the application, are involved in the communication process to make a reservation on the Internet. 2014 In 2014 IRS, not a separateapplicationanymore, became a SevenStars module: basedonallthepreviousexperience, ClassOnedevelopsthe IRS Module Business Intelligence, alreadyintegrated in the PMS, towards a latercommunicationwithOTAs (Online Travel Agencies) and, in turn, adaptingitselftotheneeds of each of them, and optimizingitsfunctionality (Yieldtechniques, automaticcreation of ratesformealplans, EarlyBookingimprovedmanagement, etc.) CurrentlythemainOTAs in theMarkethavebeenselectedtoimplementthisinterconnection (no inconvenience has come up because of including interfaces withotherrelevantagents, accordingtoourcustomers’ demand). 2014 Additionally, Class One has developeditsownBookingEngine (StarMR), whichthe hotel mayintegrate in itsown web site and thatnaturallyisfullyintegratedwiththe PMS (withtheadvantagethatitscostiswellbelowwhat’s usual in themarketforthiskind of software). C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 10

OverviewFuncionalityDiagram Thefollowingdiagramdepictsthemainfunctionality blocks of the IRS Module. TheBookingEngine, StarMR, connectstoSevenStarsvia IRS as ifitwereanother OTA (althoughitfeaturesspecificfunctionalitiesthat are introducedfurtheron in thisdocument). GDS • Inventories & Rates • Automaticgeneration of New Rateswith Y&R methods, fromthesame interfaces • Reservations’ Confirmation • Otherinformationregarding Hotel and Customers CRS Website TTOO OTA módulo Channel Manager • Reservas + • SevenStarsRates • SettingRatesbymeans of Y&R Management techniques • Specific Control of Ratios & Release • Date Closing C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 11

Overview Basic Functionality These are IRS and StarMRmainfeatures: Inventorygeneration and sending. Eitherscheduledor “manual” inventories. ReservationReceipt and uploading in the PMS Specific control of Ratios and Releases Directupdate of Customers’ Master Data (CARDEX) Exclusive Y&R tools, formanagingEarly Booking and non-refundableRates Sendingreservationinformationto final user, by SMS or email Systemfor tracking roomavailability online (uses at all times SevenStars data) Special module availablefor Agencies, Companies and/or LoyalCustomers Creation of logsto control theinterchangeprocessbetweenagents Directreservationsstraightfromsmartphone (forloyalCustomers) Application of Y&R complextoolsforRatescalculation (alsofor IRS, whenthe OTA allowsit) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

StarMR/IRS OverviewIntegration-Globalization Retail Bar Restaurant Central ReservationSystem HeadQuarters Warehouse Second Warehouse Restaurant Bar Customer PrepaidCard Warehouse Recipe Cards Banquet & Event’s Hotel Hotel BookingEngine General Ledger C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

StarMR/IRS OverviewIntegration-Globalization Agoda Grupo Thomas Cook Grupo Orbitz Synxis-Sabre escapio Hotelbeds HOTEL - PMS Booking.com Asociados HSDS reservhotel Grupo Expedia StarMR Hotel BookingEngine mirai icastelli Iberoservice C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Index • WhyClassOne? • StarMR / IRS Overview • IRS: Internet ReservationSystem • WhyStarMR? • Easyto use • Promotions • CustomerLoyalty • HOTEL – Minimum/Maximum • Extranet • Upselling C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

IRS: Main FeaturesBasic Functionality The IRS module has thefollowingmainfeatures: Directupdate of Customers’ Master Data (CARDEX) Inventorygeneration and sending. Eitherscheduledor “manual” inventories. ReservationReceipt and uploading in the PMS Specific control of Ratios and Releases Directreservationsstraightfromsmartphone (forloyalCustomers) StarMR Log creationtotracktheinterchangeprocessbetweenagents Sendingreservationinformationto final user, by SMS or email Systemfor tracking roomavailability online (uses at all times SevenStars data) Special module availablefor Agencies, Companies and/or LoyalCustomers ClassOne’sownBookingEngineisavailable and maybeintegrated in any Web site IRS standardFunctionality OndemandFunctionality C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

IRS: Internet Reservation System MainFeatures IRS isthe module thatperformsthecommunication, via a standardprotocol, betweentheClassOneGroup PMS and themultipleagentsthat are part of the Online Reservationprocesses. Accordingly, IRS willcreatelogstotracktheinterchangeprocessbetweenagents and willbeabletosendinformationregardingthereservationtothe final left, by SMS orby email. Thisway, IRS transmits (whenallowedbythe OTA) theregardedbooking data (engineering) as per roomtype, whichiscalculatedfollowingtheSevenStarsinternal Y&R Management process (additionally, Ratio and Release are trackedforsuchinterchangeprocess). What’s more, it’spossibletoapply Y&R techniquesforthemanagement of EarlyBooking and Non-refundableFees. Ontheotherhand, thecorrespondingreservations are received. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

IRS: Internet Reservation System Integrationwiththe PMS • The full integrationbetweenthe IRS Module and SevenStars leads totheoptimization of therelationshipbetweenthe Hotel and themultipleagentsthat are part of the online reservationprocesses. • ThankstotheYield& Revenue Management toolsincluded in SevenStars, the hotel willbeableto set themostadequateprices at all times, dependingonoccupation, release, etc. Thesepriceswillbesenttothemultipleagents, as long as the OTA characteristicsallowit (duetotheexistence of prior deals, etc., sometimesit’snotpossibletoapplythese Y&R tools) • The IRS Module allowssendingRatescreated in the PMS Master Data tothemultipleagents, thusmakingtheinformationmodificationprocessessharedbythe Hotel easier. Additionallyit’spossibletocreatespecificratesforcertainOTAs (forinstance), ourreusethosethatwere set forotherobjectives. • Sincethe IRS Module enables a customizedcommunicationwitheachagent (multipleinventories, rates, etc.), it’spossibletomaintainanindividualizedrate and release control. I R S C R M LVDE Y&R C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

IRS: Internet Reservation System Yield & RevenueMethodfor Non-refundableRateswithEarlyBooking • TheSystemenablesthepossibility of applyingYield & Revenue Management methodsdesignedspecificallyforthemanagement of non-refundableRateswithEarlyBooking: • Fromthesystem date on and for a number of daysgivenbytheuser, thesame Base Rateispreserved (SPAN 0). • Once thatperiodisover and foranothergivennumber of days, a discount X wouldbeapplied (SPAN 1) • Startingfromthefinalization of thepreviousdays, a seconddiscount Y wouldbeapplied(SPAN 2). • Theserates are updatedeveryday, sincethemethodapplicationisalwaysbasedonthecurrent date • Non RefundableRateExample(e.g.: 100€ base rate): • SPAN 0: 5 firstdays, no Discount(21sep-25sep, 100€) • SPAN 1: 5-30 days10% Discount(26sep-25oct, 90€) • SPAN 2: > 30 days 15% DiscountEarlyBooking(>26oct, 85€) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 20

IRS: Internet Reservation System Ratios & Ratessetting • Ratioswillbe set forthedifferentroomtypes in the hotel, takingintoaccounttheminimumdays, maximumdays and safe ratio (maximumavailabilitydays) • Youmayoperatewith variables such as minimumstay and maximumstay (marginsforshortest/longestallowedstay) • There are multipleforms of Closing: • ForsettingRates, Seasons, underage, additionalguests, etc., SevenStarsmakes a greatdeal of extremelypowerful and flexible toolsavailabletotheuser, thusenablingthesystemconfigurationforanykind of Rate. • RateClosing, you set onthe calendar which dates are tobeclosedfor a rate and thesystemautomaticallysendsthecommunicationtothemultipleOTAs. Thecreation of a new reservationisdisabledifany of thestaydaysisamongthecloseddays. • CloseOnArrival. Closingthearrivaldays: Thesystemdoesnotallowthecreation of a new reservationwithanarrival date withinthespecified dates. • CloseOnDeparture. Closingtheexitdays: Thesystemdoesnotallowthecreation of a new reservationwithanexit date withinthespecified dates. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 21

IRS: Internet Reservation System Sending & receiving Data  Manual process The data interchangebetweenthe PMS and any of theavailableOTAsmaytake place through a simple manual process, that can beexecuted at any time fromtheprogramitself. Thankstoitssimplicityit’sthesuggestedoption (consideringthatusuallytheinventoryupdates are madewith a dailyorweeklyfrequency and thatthemultipleReservation Dates sendan email tothe hotel every time a new reservationisconfirmed) The response time, unlessexceptionalcircumstancesprevail, isbelowone minute. A HSDS ZenithHospitality FincaHoteles B TourOnline Sentido Dir21 C Hotelbeds D HRS E Synxis-Sabre F Iberoservice G SiteMinder 1 Orbitz 2 Expedia. 3 Reservhotel 4 Mirai 5 Booking 6 Escapio 7 Agoda 8 iCastelli 9 StarMR Envío y recepción de datos (ejecución manual) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 22

IRS: Internet Reservation System Sending & receiving Data  Manual process • Processesschedulingincludestriggers so the data interchangemaybeproducedimmediately, stickingtothefrequency set bytheuser (through a script, sending and receiving data istransparenttotheuser) • Although data sending/receivingis a backgroundoperation, you’llknowinstantlyif a reservation has beenmade (it’spossibleto set a printertogatherthis data in printformdirectly, and alsoan email beingsenttothe Head of Accommodation). • Update time is, under normal circumstances, belowone minute. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 23

IRS: Internet Reservation System Otherpoints of interest • Themainfeatures of thisprotocol are thefollowing: • Roomavailability online system, uses at any time theMaster Data fromSevenStars (whichenablesoperatingwith real time availability). • Exclusive ratio & releasemanagementforeverybookingengineitinteractswith. • Every OTA mustbecreated, withintheSevenStarssystem, as anAgency (withits Ratios/Release and associatedRates) • Sincetheinformationsending/receivingprocessesexecuteusually in background, thesystemprovidestheoption of printingthereservationsevery time a new oneisreceived (Registration, ModificationorCancellation). Thiswaytheuserwilleasilykeeptabsonthereservations, as these are senttothe hotel. • Sendingconfirmation email & SMS • Alltheinformationregardingthe data interchangebetweenagentswillbestored in a log file, so theuser can consultit. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Index WhyOne? StarMR / IRS Overview IRS: Internet Reservation System WhyStarMR? C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? • MainFeatures StarMRisClassOneGroup’sownBookingEngine. Itmaybeeasilyintegrated in anyhotel’swebsiteand, naturally, it’s100% integratedwiththeSevenStars PMS (withanadditionaladvantage: itscostiswellbelowwhat’s usual forproducts in themarket). A few of themainfeatures of thistool are highlightedthroughoutthefollowingpages. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? • Mainfeatures | Swiftness & Efficiency • Theuserexperience stands outforitsengine’sagility and efficiency: • Itmustbenotedthatimmediacyis a criticalparameter in thiskind of online applications: the web page load time maybeessentialwhenit comes toearningorlosing a customer (just a oneseconddelay in the web site response time equals a minus 11 % of visitedpages, and implies a 16% drop in customersatisfaction). In thisaspectStarMRisaneffective and fastbookingengine, throughwhichit’sextremelyeasyto complete an online Reservationprocess (evenforuserslessaccustomedtousingcomputer software) • Instantaneouscalculation and update of total prices • Option of implementingmultiplereservationsthrough a uniqueprocess • Option of addingmultiple ‘extras’ toeverybookedroom • Swiftnesswhenentering data, avoiding at all times therequirement of theuserenteringtwicethesameinformation • An email issentcontainingalltheinformationregardingtheimplementedReservation, itsconditions and pricesfullydisaggregated. Also, a “SummarySheet” maybegenerated at theend of theprocess, whichtheuserwillbeabletoprintifinterested in doing so. • Up-selling and cross-sellingoptionsavailablethroughthesame page C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? Easyto use Easy/Friendly Clients needn't know the application beforehand, as they will be automatically guided by the intuitive user interface. The first thing they'll notice is dates and prices, so they may select the most suitable date and price right away. Check other kind of rooms, edit the number of guests, meal plan, children and the system will immediately respond with the updated prices if need be. Since the answer to any inquiry is instantaneous, the system applies upselling methods. The customer may ask: How much will breakfast cost me and what are its conditions? If the difference isn't notable, he or she may decide to book bed and breakfast, half board or full board instead of just the room. The system would react immediately suggesting new prices on the calendar, so that the customer may say "why not?", or check "if I alter the date it's cheaper". Powerful Check out prices and conditions of other fees present in the system, usually if "Non refundable" is selected, as it's almost always a lower price depending on the proximity of dates, then all prices are updated, even throughout all the calendar. "Why not selecting the lowest fee, since I know for sure I'm going to be there in those dates?" The only usual consequence if the customer doesn't show up is that he or she will anyway be charged for the stay. Languages. Any additional language may be included for the Booking system at any time. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? MainFeatures| Usability • TheStarMRBookingEngine has beendesignedconsideringthatnotall Internet usershavethesameexperiencemanaging software applications. A specialeffort has beenmade in theusabilityaspect, developinganintuitive and easyto use user interface and putting forward, in a directform, thenecessaryinformation in eachmoment. • It’seasytomakechanges in RoomType, Number of Guests, Meal Plan, Arrival and Departure Dates, etc. • It’salsoeasyto cancel a previouslymadeReservation, as long as theRateallowsit • SelectingtheReservationconditionsis flexible: usersmayeasilyaccessthe data associatedtootherRates, and once they’vecomparedtheinvolvedprices, theymayeasilychangetheirReservationconditions • DirectaccesstoadditionalinformationontheReservation • AdaptabilitytoSmartphones and other hardware technologies, so thereservationmaybesentfromanydevice • The Web SitehostingtheEnginheis, besides, easytorememberbycustomers (in case theaccessdirectly and notviathe Hotel Web): www.reservahotel.com/hotel-name C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? • MainFeatures| Special Modules, CustomerLoyalty • Thespecial module forAgencies, Companies and LoyalCustomersenablesoperatingwith real time availability and makingreservationswithanimmediateconfirmation, instantaneously and automatically. • Anotheroptionisalsoenabledfordirectreservations, from a smartphone, forloyalcustomers (identifyingthem in theCardex and applyingtothemtheirspecialcustomizedrate) [ThisoptionrequireshiringtheLoyalCustomerCard Module in the PMS] • Anyinformationassociatedto a LoyalCustomerProfilewillbeautomaticallyinheritedwhenmaking a Reservation, savinghim/herthetrouble of enteringit C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? MainFeatures | Otherrelevantfeatures • [OnDemand] The reception of Reservations can also be done in “checking with Credit Card" mode. This protocol includes, in the communication sent by the external agent, the data related to the card with which the payment will be made. In addition, IRS also collects the processes of consultation and cancellation of an existing reservation • The release concept, out of most OTAs’ scope, is fully captured in StarMR C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? • Creation of a ReservationwithStarMR 1 2 C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y 32

Why StarMR? Promotions PROMOS Nowadays visibility is essential. Achieve it by launching the best promotion of your business. Boost those days of lower guest flow with discounts. Study your pricing thoroughly and increase your Hotel's Web visibility. Customers usually pay attention to those venues with offers and if they're attracted to them, they may stop looking for further options and book at your business. Special promotions for an Event, Group, …, you may define a promotion to be visible at the Engine, unless the potential guest enters a promo code, activating the latter instantly. • PowerfulPromoGenerator • Apply discount on any Seven Stars system fee • Set the dates for the Promo • Increase / Decrease prices according to the day of the week • Set a meal plan as mandatory in certain circumstances • Set a minimum stay as mandatory • Apply an x for (14x21, 7x6), ... C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? CustomerLoyalty Loyalty Those customers you'd like to earn loyalty from will have their own username and password. When they login at the Booking Engine, their full data will be attached to the reservation, plus they'll get an additional discount agreed to with each customer, on the fee they select when booking, except for Non refundable fees. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? HOTEL – MINIMUM/MAXIMUM • Minimumeffort • Any fee change you conduct on the PMS related to the Engine will be automatically done • If you close dates, open dates, change quotas, … on the PMS because of your Hotel's needs, they're already done for the Engine • Close your dates. The system closes dates automatically in the event of no availability for a specific kind of room. • No refundable. Early Booking. If you've decided that the system should feature the automatic No refundable + Early Booking option, the price change is automatic for all days. • Every reservation generated in the Booking Engine gets an email sent to the head of Accommodation and a report is print for the record. • Maximumimmediacy • Instant Engine data upload • Reservations. Time required to close a booking is below 3 second and it's immediately added to your PMS. • E. g. a large reservation has been made and I don't have enough rooms, therefore immediate closing of dates takes place in the Engine. • Immediate increase of special fees in the Engine. • Immediate uploading of specific Engine images, descriptions, etc (Room Photo, conditions of a Special Fee, ...) C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? Extranet Easy to use. Registration requires only some minimal data and saving it is immediate. What's more, certain sections may have images and descriptions added in the multiple used languages. General Settings for Engine Behaviour Hotel Information Languages Types of rooms Room amenities Types of fees visible in the Engine Meal plans Extras / Supplements Extras Powerful. Information of Fees, Quotas, Closing, Loyal Customers, …, will be delivered to the Engine daily and automatically at previously scheduled times. This doesn't imply that the Hotel can't ask for a manual update. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Why StarMR? Upselling Upselling Seeing immediately the prices of different rooms may imply the purchase of a higher level room. Seeing immediately the prices of different meal plans may imply the purchase of a higher level plan. Seeing the non refundable fee as cheaper than others implies charging it, with no option of failed reservation. Making the options for 'extras' and Hotel prices explicitly available/visible for potential customers may lead them to hire the services provided by our company. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

Ifyouwishtosendanyinquiry, askforfurtherinformationor test an online demo pleasecontactus at: +34 981 613 709 comercial@classone.es 15172 – Rafael Alberti, 6 Bajo Perillo (Oleiros) A Coruña Disclaimer The present report / document is strictly confidential and of internal use of the Company, and may not be delivered, nor can access or refer to third parties in communications without our prior written consent. This document has been prepared for informational purposes only (never contractual) and reflects a series of general comments on Class One. Class One does not accept any liability to the Company or any third party as a result of the decisions or actions that may be taken by the Company based on the contents of this document. In case of contradiction or conflict between the electronic version and the physical document, the physical document. C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y

C l a s s O n e | H o s p i t a l i t y S o f t w a r e & A d v i s o r y