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11 July 2008

Consumer expectations on market surveillance EMARS Strategy Workshop Chiara Giovannini ANEC Programme Manager. 11 July 2008. 1. Contents. ANEC in a nutshell What do consumers want Conclusions. 11 July 2008. 2. History.

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11 July 2008

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  1. Consumer expectations on market surveillance EMARS Strategy Workshop Chiara Giovannini ANEC Programme Manager 11 July 2008 1

  2. Contents • ANEC in a nutshell • What do consumers want • Conclusions 11 July 2008 2

  3. History • Established in 1995 by national consumer organisations and public authorities in EU Member States and EFTA countries • Supported (co-funded) by the European Commission and EFTA • Consumer Organisations contribute ‘in kind’ 3 11 July 2008

  4. Mission • Represent and defend consumer interest in standardisation, certification and related legislation • Influence legislation related to standardisation 11 July 2008 4

  5. Scope Safety, performance, quality, accessibility and environmental aspects of products and services 11 July 2008 5

  6. ANEC Priorities • Child Safety • Design for All • Domestic Appliances • Environment • Information Society • Services • Traffic Safety 6 11 July 2008

  7. Member of Associate Member of Cooperating Partner of Full member of Member of Observer to ISO-COPOLCO 7 11 July 2008

  8. Consumers expect that... All products on the market are safe! 11 July 2008 8

  9. Consumers expect that... • Manufacturers are responsible for the safety of their products • Standardisation sets the criteria for safety • Government is responsible for market • surveillance 9 11 July 2008

  10. Consumers do not expect that... The product poses a risk of injuries and cuts because the metal shaft of the saddle sticks out from the lower side of the frame and has no protective cover(RAPEX not. 7 0480/08) 10 11 July 2008

  11. Product safety 11 11 July 2008

  12. Consumers role • Participation in standardisation is key but system needs to be open • Product testing can show deficiencies in market surveillance but it is costly • Consumers need objective information to make informed choices 12 11 July 2008

  13. Conclusions Resources must be committed by Member States, who are responsible for it under subsidiarity,if market surveillance is to be effective There must be an effective system of peer assessment of the national surveillance authorities 13 11 July 2008

  14. Conclusions More efforts to reinforce administrative co-operation and information exchange amongst Member States and with the European Commission are needed EMARS project contribution is essential to this regard 11 July 2008 14

  15. Conclusions Lack in enforcement of standards and safety law allow unsafe products to circulate in the Internal market and thus undermine the consumer confidence 15 11 July 2008

  16. Thank you for your attention! www.anec.eu 11 July 2008 16

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