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Developing and Applying Constructive Analytical Intelligence for Successful Loss Prevention. Presented By King Rogers, CEO The King Rogers Group LLC. Definitions. Data Analysis Intelligence Information For Action Video analytics: Video = Data
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Developing and Applying Constructive Analytical Intelligence for Successful Loss Prevention Presented By King Rogers, CEO The King Rogers Group LLC
Definitions • Data AnalysisIntelligence Information For Action • Video analytics: • Video = Data • Software created to make video more intelligent (i.e.: object left behind, people counting and tracking, people classification [gender, age, etc.], facial recognition, etc.) Data Intelligence Analysis
Definitions (Cont’d.) • Intelligence Analysts: • Tasked with developing and responding to data based business intelligence (Big Data) along with many other assignments tossed into their laps by the boss • 3.7 different roles according to The Data Warehouse Institute • Many business analysts end up reporting into IT (kiss them goodbye) • Missing hero potential for Loss Prevention
Industry Trends • Security intelligence • Part-time workers • Social media - Brand protection • Video analytics beyond surveillance • Doing more with less • VSaaS • VAaaS (EBR as a Service)
Business Challenges • Budgets • R.O.I. • Responsibility for all the negative line items on the Profit & Loss statement • Food costs as a percent to sales • P.O.S. losses • Credit fraud • Cash shortages • Cash-in-transit losses • Shrink • GL/WC • Robberies
Business Challenges (Cont’d.) • Part-Time Workers • Pre-employment Screening • On-Boarding • Awareness Programs • Social Media Issues (Branding) • Technology • Video technology selection and deployment • EBR Software • Network Connectivity
Business Case Examples • A seven year management employee issue was detected, investigated and resolved within two weeks after starting disciplined audit service. Value: $400 a week = about $20,000 per year. • Manager - Cleared Items Report = annualized loss of $5215. • Manager – Small Transaction Report = annualized loss of $3671.
Business Case Examples (Cont’d) • Manager – Reopened Checks Report = annualized loss of $6546. • Manager - $0 Subtotal Report = annualized loss of $6183. • Misunderstood discount policy = almost $5000 annualized in one location. • POS System error created profit erosion to a small chain of $102,000 annualized.
Business Case Examples (Cont’d) • Video-based auditing enabling detection of using unauthorized meal discounting (sweethearting) is one of the most frequently detected causes of profit erosion. • Double discounting quarterly improvement for consecutive quarters was 30% to 36% more in audited restaurants vs. unaudited units.
Business Case Examples (Cont’d) • Social Media audits, detection examples:
Summary • Rules-based exception software • Maximizing value from video • Analysts: in-house vs. outsourced • Total Cost of Loss Control Ownership (TCOLCO) • Why?
The Why • P & L negative line item ownership • Brand protection • Profit enhancement • The five tactics of successful security/loss prevention……………
Recovery Tactics • Prevention • Detection • Resolution • Investigation
Thank You! King Rogers (612) 840-2201 king@kingrogers.com