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Strategic Planning: How and Where to Advertise Online. Panel. Dan Hobin , CEO, G5. Amanda Patterson, Marketing Manager, G5. Gina Scheffel , Director of Marketing and Branding, Hamilton Zanze. Rob Britt, Publisher, Multifamily Executive. Agenda. Introductions.
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Strategic Planning: How and Where to Advertise Online
Panel Dan Hobin, CEO, G5 Amanda Patterson, Marketing Manager, G5 Gina Scheffel, Director of Marketing and Branding, Hamilton Zanze Rob Britt, Publisher, Multifamily Executive
Agenda Introductions 3 Steps to Getting Started Improving Response Rates Capturing More Leads The Multifamily Advertising Landscape Assessing the Opportunities Setting up Measurable Campaigns
Advertising Opportunities • Industry Publications (Display and Online) • Association Publications • PPC (Pay Per Click Advertising) • Facebook • LinkedIn • Direct Response
About G5 Founded in 2005 Headquartered in Bend, Oregon 130 Employees Scalable Local Marketing Software Platform
About Multifamily Executive Founded in 1995 (Hanley Wood in 1976) Headquartered in Washington D.C. B2B Publisher Network of more than 30 media brands in housing and commercial construction
About Hamilton Zanze Founded in 2001 (Syndication dating to 1985) Headquartered in San Francisco Real Estate Syndication Firm 74 Apartment Communities and 15,544 Units in Western US
1 2 3 3 Steps to Getting Started Create a Buyer Persona Set Measurable Objectives Tie Objectives to Tactics www.G5platform.com
1 Create a Buyer Persona
Identifyyourtargetand be specific • CEO? Marketing Director? Property Manager? • Research them • Pubs they read, tradeshows they attend, groups they belong to, social media networks • Understand them • Pain points, needs and personal/professional goals
Buyer Persona: Gina 311 LinkedIn Connections Attends: NAA, AIM and Brainstorming • Our buyer is Gina. • Age: 27 • Title: Director of Marketing and Branding • Education: BA, Design and Managerial Economics • Years in this Role: 5 • Lives in: San Francisco • Job Description: Create, implement, and measure strategic marketing plans for multifamily housing firm across 74 properties • Priority Initiatives: Increase lead generation by 20% while decreasing the cost per lead by 10% across all properties. Needs to identify the right vendor/partner to help her achieve this. If she’s successful, she could be promoted. • Barriers to Success: Does not yet know where dollars would be most effectively allocated • Reports to: CEO Wants a promotion Belongs to NAA, CAA and NMHC Connected: G5, AIM and Lead Tracking Solutions Reads: Units, MFE and Multifamily Insiders
2 Set Measurable Objectives
What are you trying to accomplish? • Fill the sales pipeline? Build your database for future nurturing programs? Increase demo requests? • How will you measure the success of your advertising/marketing campaign? • # of leads, cost per lead, cost per conversion • What is the desired action you want your audience to take? • Show interest? Attend a webinar? Request a demo?
Measurable Objectives: Example • Key Objective: • Increase online lead generation (conversion of traffic to leads) by 20% within 6 months, while reducing overall cost per lead by 10% • KPIs/Measurement Tools: • Using CRM and Google Analytics, will calculate percentage of traffic converting to leads, increase month over month and cost per lead • Desired Action of Target Audience: • Complete an online form
3 Tie the objectives to tactics
Marketing Plan • Make sure that every tactic is mapped back to a measurable goal — including advertising, direct response, tradeshow attendance, etc.
TACTIC EXAMPLE: • Print & Digital Advertising – Units • Reach: 70,000 • Frequency: 6x/year • Forecasted Response: 40-60 Leads + • Awareness Build
The Multifamily Advertising Landscape: Assessing the Opportunities • Industry Publications (Display and Online) • Association Publications • PPC (Pay Per Click Advertising) • Facebook • LinkedIn • Direct Response www.G5platform.com
MultifamilyPublications Industry Publications (Display and Online)
Multifamily Publication Breakdown Units Magazine (NAA) Multifamily Executive MultiHousing News Multihousing Pro Multifamily Insiders (online) Multifamily Biz (online) Student Housing Business News
E- Newsletters (Daily/Weekly) Student Housing Business News MultifamilyBiz.com Multifamily Insiders Multifamily Executive MultiHousing News
How to Evaluate and Select • Collect and review media kits to find out: • Circulation • Audience • Cost per click and cost per impression • Distribution • Request case studies/testimonials from other advertisers
Why Associations? • Show of industry support and commitment • Face time and networking opportunities • Sponsorship and advertising opportunities • Exhibitor opportunities • List-building and targeted campaign opportunities
Association Marketing/Adv Opportunities • Tradeshows (Exhibiting) • Magazines (e.g., Texas Apartments) • Newsletters • Sponsorships
Industry/Association Publications • The Pros • Industry-targeted circulation plus distribution at tradeshows • Builds exposure and brand awareness • Access to subscriber list • The Cons • Can be more difficult to precisely measure results • Less targeted/less customized communication • More expensive than other forms of advertising
Pay-Per-Click Advertising (Paid/SEM)
Why Paid? • Precisely targeted (including geo-targeting) • Highly quantifiable • Instant results • Allows more keyword targeting than SEO • Relevant to user context • Drives highly qualified traffic (more conversions) • Guaranteed page 1 placement
The Truth About Paid • Paid ads are highly effective. 28% of all results page clicks are Paid • Google puts users first – even when it comes to Paid advertising results • Google evaluates both quality of the ad and quality of the content of your website or landing page
Paid Tips • Start with a strategy • Conduct research before writing the ads • Use landing pages to convert leads quickly • Track, test and adjust accordingly • Calculate cost per lead to quantify success
PPC • The Pros • Drives highly qualified traffic to your site • Increases Page 1 Placement Exposure • Flexible – can turn off/on and test easily • The Cons • High placement not guaranteed • Performance largely dependent on quality of copy on both the ad and your main site or landing page • Doesn’t replace SEO – your website still needs to be optimized for PPC to have any impact
Facebook • The Pros • Ability to target based on groups, job titles, geography and interests • Response rates are higher the more targeted you get • Opportunities to converse and communicate on a social level • The Cons • Because you have to target so carefully with B2B ads, your impressions and CTRs are lower • Depending on your audience, Facebook might not make sense • Most people are on Facebook on personal time and not as responsive to business ads
LinkedIn Ads – Examples • Option 1: Pay Per Click • Option 2: Display/Impression Cost
LinkedIn • The Pros • Largely a B2B social network • LinkedIn members are typically on the network for business reasons • Ability to target by company, job title and groups facilitate highly targeted campaigns • The Cons • CTRs on the cost per click ads tend to be lower • Banner advertising is more effective but also more expensive • Campaigns must be tied to individual profiles
Direct Response Opportunities Outbound Marketing Inbound Marketing
Outbound Marketing (Email) • Sponsor a webinar hosted by an association or publication • Advertise webinars in partnership with an organization like PowerHour (partners with MultifamilyBiz and markets to their subscribers, plus LinkedIn Group members) • Host your own webinar and rent lists to promote via email
InBound Marketing • Create valuable content on your website (Webinars, white papers, blogs) • Optimize your site and blog entries for SEO, and promote content via email campaigns • Build database with website inquiries
Direct Response • The Pros • Highly targeted and segmented audience • Opportunity to test and refine programs • Easy to track and measure • With right messaging can be most effective • The Cons • More time-consuming to implement • Need a solid and clean database • Testing required
Setting Up Measurable Campaigns Offline Campaigns Online Campaigns Metrics to Watch www.G5platform.com
Offline Campaigns • Use call tracking numbers and unique Landing Page URLs • Set up tracking system that is both manageable and insightful • Measure through to conversion to determine cost-effectiveness of programs • Measure against objectives
Online Campaigns • Know what to measure and what to ignore (don’t get lost in the minutia) • Tie PPC, banner and email campaigns to landing pages that are designed to convert • Test, test, and test again