Participative Public Services International Symposium Career Development and Public Policy

1. Participative Public Services International Symposium Career Development and Public Policy Charles Leadbeater: Aviemore, October 2007

2. Which are you?

3. Public Service Improvement • Services as scripts • Better outcomes, higher productivity comes from new roles • And new relationships • Four basic approaches Participative Public Services

4. Transactional Services • I know what I want get me it when I want it, fast • E-services, 24/7, new channels • The Liverpool City rat catching service Participative Public Services

5. Personalised Services • I know I need something but I am not sure what • Conversational, personal guidance, exploratory • In Control and social care: individualised budgets + person centred planning • Western Australia learning disability service Participative Public Services

6. Self managed solutions • I need something but I want to provide/deliver the solution myself • Success = not having a service but a tool • German and British approaches to heart disease management • The eBay model Participative Public Services

7. Preventative solutions • I don’t need a service because there is no problem • Success = equipping people to avoid problems in the first place • Diabetes and long term conditions • The Smoke Alarm or the Fire Engine? Participative Public Services

8. Both And Consumers Participants Delivering value Co-creating it Exchange/transfer Interaction Value chains Creative communities Professionals/producers Peer to peer support, Pro Ams Institutional knowledge Shared knowledge Centralised resources Distributed resources Serve Mobilise Services Tools Participative Public Services

9. What’s the direction of travel? • Transforming outcomes and services by encouraging more people to become participants in designing solutions and implementing them • Designing services to promote participation • Every public service should come with an invitation to participate • The more public services can enlist people as participants the more productive, effective and flexible solutions will be mobilising their knowledge and resources alongside those of professionals Participative Public Services

10. Where has it come from and why now? • Participation and community: the liberal/radical left • Self help and independence: the Victorian values right • Exhaustion of “Mckinsey state” approach to public service reform • Post Blair search for new narrative of public reform Cameron and Brown • YouTube culture: public services 2.0, the user generated state • Fiscal realities mean professional models rationed • Radical innovation invariably starts in the margins: In Control Participative Public Services

11. Does it work in the developing world • Barefoot bottom up models of organisation • Peer to peer support : Grameen, Aids networks • Adaptive to local dispersed needs Participative Public Services

12. Big issues • Who can and wants to be participants, when ? • Tools and support to allow more participation • Financial frameworks for participation • Role of professionals and providers • Supply side flexibility: what’s not on the menu • Person centric measures of outcome • Economics: is it too costly or a ramp for cost cutting ? Participative Public Services

13. Big issues • Equity : is it just for the better off, more articulate ? • Fraud, risk and abuse • Professional opposition • Audit and accountability • Innovation and regulation • Voluntary sector role and maturity • Political leadership • Scaling up Participative Public Services

14. Big issues • Production by the masses not for the masses • Participating in solutions that count for them, not in our systems Participative Public Services

15. Participative Public Services International Symposium Career Development and Public Policy Charles Leadbeater: Aviemore, October 2007