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KDIS Training

KDIS Training. Rob Lieuwen. Defined MDS roles. Is in charge of preparation for tech. demonstration , installation , maintenance and repair Has a wide understanding of technical issues Has a basic understanding of service management and good communication skills.

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KDIS Training

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  1. KDIS Training Rob Lieuwen

  2. Defined MDS roles Is in charge of preparation for tech. demonstration, installation, maintenance and repair Has a wideunderstandingoftechnicalissues Has a basicunderstandingofservicemanagementand goodcommunicationskills Field Service engineer Is in charge of pre-installation and repair Has a wideunderstandingoftechnicalissuesandproblems Workshop Service engineer Desktop Service Agent Is in charge of first level support (remotely) Has a basicunderstandingoftechnicalissuesandgoodcommunicationskills KDIS Training FY2014

  3. KDIS Training FY2014

  4. KDIS Training FY2014

  5. Curriculum WSE and FSE Field Service Engineer HW Field Service Engineer SW Field Service Engineer * Workshop Service Engineer * Mandatory: FSW- HW WBT, Videos,Rapids (like WSE) Theory Test Workshop Service Engineer (basic)

  6. KDIS Training KDIS Training FY2014

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