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EX CELLEN ALW AYS .

NOTE : To appreciate this presentation [and ensure that it is not a mess ], you need Microsoft fonts: “Showcard Gothic,” “Ravie,” “Chiller” and “Verdana”. SECTION ONE OF TWO Tom Peters’ X25* EXCELLENCE. ALWAYS. KPMG/Nairobi/21July2007 * In Search of Excellence 1982-2007.

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EX CELLEN ALW AYS .

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  1. NOTE:To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller”and“Verdana”

  2. SECTION ONE OF TWOTom Peters’ X25*EXCELLENCE. ALWAYS.KPMG/Nairobi/21July2007*In Search of Excellence 1982-2007

  3. EXCELLEN ALWAYS.

  4. “Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

  5. “Strive for Excellence. Ignore success.”—Bill Young, race car driver (courtesy Andrew Sullivan)

  6. profits, people or people, profits?

  7. Our MissionTo develop and manage talent;to apply that talent,throughout the world, for the benefit of clients;to do so in partnership; to do so with profit.WPP

  8. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  9. The last word: There is no “last word.”

  10. Flat as a Pancake (Or Worse)Wal*Mart … Dell … Intel … Yahoo … Home Depot … Microsoft … GE

  11. Life 101: A 40-year Reflection Go on offense. Give everybody a shot. Decentralize. Try a bunch of stuff. Make it up as you go along. Get some stuff wrong. Laugh a lot. Get some stuff right. Become a “success.” Extract “lessons learned” or “best practices.” Thicken the Book of Rules for Success. Become evermore serious. Enforce the rules to increasingly tight tolerances. Go on defense. Install walls. Protect-at-all-costs today’s franchise. Centralize. Calcify. Install taller walls. Write more rules. Become irrelevant and-or die.

  12. Final slide set will appear at …tompeters.com

  13. NOTE: To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller” and “Verdana”MasterExcellence. Always.part one (of 7)“all you need to know”(dwelling on the obvious)not your father’s worldintroduction to excellence.18 june 2007

  14. NOTE: To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller” and “Verdana”Master*Excellencepart two (of 7)innovate.Or.Die.18 june 2007

  15. NOTE: To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller” and “Verdana”Master/Excellence. Always./part THREE (of 7)up, up, up,up …the value added ladder(solutions-experiences-dreams-lovemarks)18 June 2007

  16. NOTE: To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller” and “Verdana”Master/Excellence. Always./part FOUR (of 7)“new” Markets(Stupendous Opportunity)18 June 2007

  17. NOTE: To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller” and “Verdana”MasterExcellence. Always.part FIVE (of 7)people!(Brand you. Talent. Health. Education. Leadership.)18 june 2007

  18. NOTE: To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller” and “Verdana”Master*Excellencepart SIX (of 7)excellence.summaries.Lists.18 june 2007

  19. Part sevenExtended Talent50 & Leadership500618.07

  20. part one

  21. EXCELLENCE. ASPIRATION.2006.

  22. Why in the World did you go to Siberia?

  23. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  24. The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow!

  25. Enterprise* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholeheartedservice of others.****Employees, Customers, Suppliers, Communities, Owners, Temporary partners

  26. “BUSINESS IS ABOUT POWER.”—Joanne Lipman, editor, onPortfolio

  27. TP: “BUSINESS IS ABOUT ...”

  28. “enterprises that Matter & changethe game … offer solutions & experiences that surprise , amaze, and transform perceptions of what’spossible—and sticklikesuper-glue in customers’ minds.* such offerings are brilliantly conceived and flawlessly delivered by unconventional, creative, hyper-committed, energetic talent from within & outside the organization.”—Tom PetersE.g.: Apple, Whole Foods, Cirque du Soleil, Starbucks, Wegmans, London Drugs, Griffin Hospital/Planetree Alliance, John Laing Homes, RE/MAX, Sewell Autos, Jim’s Group, The Met/Big Picture, Virgin, Commerce Bank, Google, Basement Systems Inc., Ford (circa 1917), IBM (circa 1970), Wannamaker’s (circa 1880)

  29. “To me business isn’t about wearing suits or pleasing stockholders.It’s about being true to yourself, your ideas and focusing on the essentials.”—Richard Branson

  30. “Make sure your executive team includes top talent in design, engineering and manufacturing, because that’s youronly! priority—to build! Cars! People! Want! to buy!.Hot styling sells them and quality keeps them sold.” — Lee Iacocca,Where Have All the Leaders Gone?

  31. July 2007. Africa. Excellence. Always.

  32. Guide AttributesCamp #2 Camp #1, 3Knowledge B+BCuriosity B B+Engagement DA-Eye contact D- A “People person” DAPeople reader D-B+Mental-emotional agility D B+Consultative skills D-B+Storyteller D- C+“Would you recommendNO Withto others?”Way!Pleasure!

  33. Alpha & Omega/Fred Reichheld:“Would you recommend to others?”

  34. Garth Thompson:Skill 10%, Attitude 90%

  35. “A man without a smiling face must not open a shop.”—Chinese Proverb

  36. William Donald SchaefferMayor of Baltimore He Cared.

  37. >4SWilderness Safaris

  38. The Case of the Missing Sherry Glass.

  39. Disney’s Parking Lot Attendants = Alpha and Omega

  40. Conrad Hilton, at a gala celebrating his life, was asked, “What was the most important lesson you’ve learned in you long and distinguished career?” His immediate answer: “remember to tuck the shower curtain inside the bathtub”

  41. “substance” + attitude + Execution = Excellence

  42. <TGWvs.>TGR[Things Gone WRONG/Things Gone RIGHT]

  43. “Rikyu was watching his son Sho-an as he swept and watered the garden path. ‘Not clean enough,’ said Rikyu, when Sho-an had finished his task, and bade him try again. After a weary hour, the son turned to Rikyu: ‘Father, there is nothing more to be done. The steps have been washed for the third time, the stone planters and the trees are well sprinkled with water, moss and lichens are shining with a fresh verdure; not a twig, not a leaf have I left on the ground.’ ‘Young fool,’ chided the tea-master, ‘that is not the way a garden path should be swept.’ Saying this, Rikyu stepped into the garden, shook a tree and scattered over the garden gold and crimson leaves, scraps of the brocade of autumn! What Rikyu demanded was not cleanliness alone, but the beautiful and the natural also.”—Kakuzo Oakakura, The Book of Tea

  44. “What Rikyu demanded was not cleanliness alone, but the beautiful and the natural also.”—Kakuzo Oakakura, The Book of Tea

  45. TP: “How to throw away $500,000 in one easy lesson!!”

  46. Brand = Talent.

  47. Guiding/ClientsShe…Chooses.Arranges.“Manages” attitude.Go-No go on repeat.

  48. GuidingF: “I immediately establish rapport with the woman.”M: “Interesting notion …”

  49. Bush Lesson #1: Giants attract the photographers, SMEs do the work

  50. The “New German Miracle”* = The “Old German Miracle” = Mittlestand***Among other things, #1 in exports**”No doubt of it, tom [BASF exec/04.07]

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