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HARDWARE TROUBLESHOOTING

HARDWARE TROUBLESHOOTING. HIGH LEVEL OVERVIEW QUICK REFERENCE BASIC RESOURCE IDENTIFY COMPONENTS INVOLVED. SIGNATURE CAPTURE. SIGNATURE CAPTURE. 80% OR MORE OF THE TIME REBOOTING THE COMPUTER WILL SOLVE THE PROBLEM BECAUSE IT : CLEANS MEMORY RESTARTS THE PROGRAM REMAPS THE DRIVE

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HARDWARE TROUBLESHOOTING

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  1. HARDWARE TROUBLESHOOTING HIGH LEVEL OVERVIEW QUICK REFERENCE BASIC RESOURCE IDENTIFY COMPONENTS INVOLVED

  2. SIGNATURE CAPTURE

  3. SIGNATURE CAPTURE • 80% OR MORE OF THE TIME • REBOOTING THE COMPUTER • WILL SOLVE THE PROBLEM • BECAUSE IT : • CLEANS MEMORY • RESTARTS THE PROGRAM • REMAPS THE DRIVE • REBOOT FIRST! • DOCUMENTATION: • http://dst.sitemax.com/SignatureCapture.asp

  4. SIGNATURE CAPTURE YES DRAG YOUR MOUSE OVER… DOES THE PICTURE DISSAPPEAR? NO IS THERE A VISA /MC PICTURE OR “SC” IN TASKBAR YES TRY A TICKET GO TO PAGE 2 IF STILL NOT WORKING NO START THE PROGRAM FROM THE START MENU…

  5. SIGNATURE CAPTURE PAGE 2 IS THE “I:” DRIVE MAPPED? NO YES • OPEN “MY COMPUTER” • CLICK ON “TOOLS” • CLICK ON “MAP NETWORK DRIVE” • CHOOSE “I” FOR THE DRIVE LETTER • INPUT THE PATH TO YOUR LINUX SHARE IE. • \\YOUR_LINUX_SERVER\SIGNATURE • MAKE SURE “RECONNECT AT LOGON” IS CHECKED • CLICK “FINISH” • WHEN THE “I:” DRIVE WINDOW OPENS, CLICK ON YOUR STORE NUMBERS’ FOLDER • OPEN “MY COMPUTER” • FIND THE “I:” DRIVE • USUALLY LABELED “SIGNATURE ON SIGNATURE SERVER” • CLICK ON YOUR STORE NUMBER’S FOLDER CAN YOU GET INTO THE FOLDER? YES NO TRY A TICKET IF STILL NOT WORKING CALL SUPPORT 503-419-9139

  6. SIGNATURE CAPTURE • FOR NEW COMPUTER SETUP: • MAKE SURE THE CORRECT VERSION • OF THE SOFTWARE FOR YOUR PAD • NO “FLUFF” IN STARTUP FOLDER • (IE. MICROSOFT OFFICE, ADOBE ACROBAT) • MAKE SURE 35.13 IS SET FOR YOUR PORT

  7. SIGNATURE CAPTURE QUESTIONS???

  8. PRINTERS LASER OR DOT MATRIX? SERIAL OR NETWORK?

  9. PRINTERS TRY MENU PATH: 25.3 WORKING? DOES YOUR PRINTER STILL EXIST IN 25.1 YES YES NO YES CALL SUPPORT 503-419-9139 DONE CHECK CONNECTIVITY: UNPLUG / REPLUG SERIAL CONNECTIONS PING NETWORK IP IS PRINTER PLUGGED IN, POWERED ON, CONNECTED AND REACHABLE? NO NO

  10. PRINTERS :LISTPTR :LISTPTR NUMBER COLUMN IS THE PRINTER # “DEV OR LINE #” COLUMN IS THE PICK PORT NUMBER LOWER “DEV OR LINE #” TYPICALLY SERIAL HIGHER “DEV OR LINE #” TYPICALLY NETWORK

  11. PRINTERS PRINT CONFIGURATION PAGE TO GET IP ADDRESS: HP 4250N: MENU -> INFORMATION -> PRINT CONFIGURATION -> HP 2015: Press the Go button for five seconds when the printer Ready light is on & no other jobs are printing

  12. PRINTERS IF NETWORK PRINTER, CAN YOU PING IT? PING THE PRINTER TO SEE IF IT IS REACHABLE START -> RUN -> CMD PING IP_ADDRESS

  13. PRINTERS :SHP-STATUS FIND PRINTER QUEUE INFO FOR NETWORK PRINTERS :SHP-STATUS FIND THE PRINTER QUEUE NAME, YOU WILL NEED IT TYPICAL NOMENCLATURE: POJD01 PO = STORE ABBR JD = JET DIRECT 01 = PRINTER #

  14. PRINTERS :!lpstat (MUST BE DONE ON CONSOLE) :!lpstat (CASE SENSITIVE) MOST TYPICAL SCENARIO: PRINT BIG REPORT THEN GO AND TURN OFF PRINTER QUEUE GOES TO “DOWN” STATUS TOP QUEUED JOB HOLDS UP QUEUE ____________ INFO NEEDED “QUEUE”& “JOB” ______________ AT TCL: !CANCEL JOB !ENABLE QUEUE

  15. PRINTERS QUESTIONS???

  16. HANDHELDS WHICH “FUNCTION”? DELIVERY SIGNATURES OR S3 MENU? DOCUMENTATION: http://dst.sitemax.com/Handheld_doc.asp

  17. HANDHELDS SOFT BOOT HANDHELD BETWEEN FUNCTIONS OR BEFORE CRADLING DELETE AUDIO RECORDINGS

  18. HANDHELDS SIGNATURES IS “BEAM” OFF ARE THE SIGNATURES GETTING TO THE LINUX BOX? YES IS THERE A “BUSINESS” FOLDER IN MY DOCUMENTS? IS THERE A PARTNERSHIP IN ACTIVESYNC AND ACTIVESYNC VERSION 3.7? YES YES YES NO YES “I:” DRIVE -> STORE # FOLDER -> HANDHELD FOLDER -> BUSINESS FOLDER -> LOOK FOR .BMP’S NO NO START -> SETTINGS -> CONNECTIONS -> BEAM (UNCHECK) START -> PROGRAMS -> FILE EXPLORER -> MY DOCUMENTS -> CREATE BUSINESS FOLDER…IS IT THERE? FOLLOW ONSCREEN INSTRUCTIONS TO SETUP PARTNERSHIP… OR CALL SUPPORT TO UPDATE VERSION & REGISTRY 503-419-9139 STILL PROBS? CALL: 503-419-9139

  19. HANDHELDS S3 MENU IS WIRELESS WORKING? PING THE RS6K? HOST PROFILE CORRECT? YES YES YES YES NO NO IN TELNET CE: FILE -> CONFIG -> HOST PROFILE -> PASSWORD IS: js OR system HIGHLIGHT PROFILE -> EDIT -> APPLY STORE SPECIFIC SETTINGS (RS6K IP, PORT NUMBER, NAME, ETC) SSID? WEP KEY? IP ADDRESS? WIFI ICON -> PING TAB -> ENTER IP OF RS6K -> TX AND RX INCREMENT TOGETHER?

  20. HANDHELDS QUESTIONS???

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