ONE HOME ONE RESCUER community empowerment? community participation? community rapport program? Opportunity? amal jaria

1. ONE HOME ONE RESCUERcommunity empowerment?community participation?community rapport program? Opportunity?amaljariah? Dr ArbainLani JabatanKesihatanNegeriJpohor

2. FUTURE HEALTH –eight goals of the health services:  • wellness; • person-focused; • informed person; • self-help; • care provided at home or closer to home; • seamless, • continuous care; • services tailored to individual or group needs; and • effective, efficient and affordable services.

3. VISION 2020 States that "by the year 2020, Malaysia is to be a united nation with a confident Malaysian Society infused by strong moral and ethical values, living in a society that is democratic, liberal and tolerant, caring, economically just and equitable, progressive and prosperous, and in full possession of an economy that is competitive, dynamic, robust and resilient". 3

4. PERFORMACE BASED/OUTCOMES DRIVEN SYSTEM SATU MALAYSIA RAKYAT DIDAHULUKAN. PENCAPAIAN DIUTAMAKAN. ONE MALAYSIA. PEOPLE FIRST. PERFORMANCE NOW Y.A.B. DATUK SERI NAJIB BIN TUN ABDUL RAZAK PRIME MINISTER OF MALAYSIA 03.04.2009

5. PM VISION • 4 + 4 : • I MALAYSIA • GTP (Government Transformation Program) • MEB (Model Ekonomi Baru) • RMK10

6. 10MP STRATEGY & HEALTH SECTOR KEY RESULT AREAS 6

7. Outcome, Strategy and KPIs for Health Sector KRA 1 7

8. Outcome, Strategy and KPIs for Health Sector KRA 2 & 3 8

9. Staff public relationship • Seek to understand before being understood -----Steven Covey

10. Staff Public Relationship • Informed person • Advocacy • Feedback • Partnership

11. CURRENT REALITY OF EXPECTATIONSand ACCOUNTABILITY • E E+++++ • KD-------KK---------HD----------HS-----HB-- ----? • ABT ABT ? GP PH HOSPITAL

12. INCIDENCE

13. INCIDENCES • H.METRO = Anak lemas dalam baldi • H. METRO = Bayi maut tertelan putting • U.Malaysia= Warga emas maut tercekik rambutan (KTrg) • U.Malaysia =kanak-kanak mati tercekik bebola daging (JB)

14. INCIDENCE

15. CENTRE OF EXCELLENCE forAMBULANCE COMMAND CENTRE

16. REMEMBER! • DEATH TIME : TERCEKIK = 5 MINUTES • DISPATCH TIME :AMBULANCE =5 MINUTES • WHAT WIIL YOU BRING TO HOSPITAL ? = BODY

17. WHAT WE NEED ? • RESCUER ? • FORENSIC OFFICERS ? • WE NEED CHANGE !

18. INCIDENCE—RESCUER- RESCUE– AMBULANCE (on site & (activities) skilled) ( buy this golden hours ----it may be our beloved ones)

19. “You convince the higher-ups of the need for change by doing it, not by brilliant Powerpoint presentations. Find common cause. Identify fellow freaks across your organization and work with them to make changes you can then show to the bosses after you have done it.” Source: Tom Peters

20. ONE HOME ONE RESCUER( save lives, don’t panic) • A Hospital Pengarah project • 1 Johor • 3.2 million populations • Need commitments • Need preparations • Need actions NOT OIC OR NATO • Incremental but sure. NO HHTA

21. “If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.” Jack Welch, former CEO of GE

22. PLAN • Min one team per hospital • One plan • One time table • One area at a time • One target for hospital and community • One action to make change

23. Min one team per hospital • A team to train community to do basic rescue activities • Components:Pakar,MO, PPP, Nurse, PPK,Driver led by PH • Start small =core and expand • Train the team: skilled knowledge,teamspirit, sense of belonging, communication/PR • Evaluate and expand

24. One plan • 3.2 mil populations in 10 districts to cover • Time no limit • Jk negeri and jk hospital • TRAINING • Target for the year • Gantt chart state and hospital • Monitor and evaluate

25. One area at a time • study the district • Estimate populations • Resource preparedness • Time planning based on resources : pop vs yrs • Strategise the approach to community: start small and managable

26. Approach • Pick one area in one mukim and cover all mukims • Go as a small team or as hospital turunpadang • Dev rapport and understand grievance • Keep in touch to the opinion leaders of the community and rescuers YB,ADUN, PENGHULU, KK,HOD • Dev a register of trained rescuers • Be professional

27. H H H H H H H H H H H H H H H H H H H

28. One target for hospital and community • Save lives through community participation and empowerment by making them skillful and understand the functions of the hospital. • It is a management tools

29. BENEFITS • Staff trained on rescues and on continually refreshes their skill • New staff familiar with the community orientation • Staff understand public what needs and constraint • Staff communication skills • Good rapport to the public • Facilitate in handling aduan and grouses • THE ONLY WAY HOSPITAL CAN GO TO PUBLIC AND GIVE SOMETHING AT OUR OWN CONDITIONS.

30. BENEFITS TO PUBLIC • Good perception to hospital • Confident to do simple rescue activities go safe life • Good network to hospital and under the hospital systems • Public is more open to suggestion and participate in care mx • Understand of illness will imporve cooperation in care and appreciate that health is an assets

31. 1H 1RESCUER TEAM H EDU TEAM MANAGEMENT TOOL HEALTH SCREENING TEAM BLOOD DONATION TEAM JALINAN MESRA TEAM ETC TEAM eg orientation team

32. REGISTRY OF RESCUERS RAPPORT ADUN, PENGHULU, KETUA KAMPUNG, PENDUDUK PUBLIC HAVE MORE UNDERSTANDING IN HOSPITAL SAFE AND MORE HEALTH CONSCIOUS COMMUNITY MANAGEMENT TOOL WIDER NETWORK OF SERVICES MORE FRIENDS STAFF HAVE MORE UNDERSTANDING ON DISTRICT

34. ”Excellence is not a skill. It is an attitude.” --Ralph Marston

35. Change Make a difference 1 HOME 1 RESCUER … save lives, don’t panic

36. THANK YOU . Quality Initiatives