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Types Of Customers

Types Of Customers. By: Charlie Belisle. Types of bad customers. Argumentative: customers who seem to look for problems . Impatient: customers who show verbally and nonverbally that they do not want to wait .

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Types Of Customers

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  1. Types Of Customers By: Charlie Belisle

  2. Types of bad customers • Argumentative: customerswho seem to look for problems. • Impatient: customers who show verbally and nonverbally that they do not want to wait. • leave-me-alone: customers. These types of customers do not want any assistance or advice, even though Shawn could relieve some of their confusion. • Irritable/Moody: She greets all her customers with a smile and a warm “hello.” and the mood changes in seconds • Complaining: "Thewording on this policy sounds too simple. Are you sure you’re giving me the coverage I need?”

  3. More bad customers • Superior/domeaning: Let them have there say and always • Slow/methodical: customer who takes time and very careful about the decisions they make

  4. situation • The version store said they could change the phone plan and then the boss looked over their shoulder and said what are you doing they cant change there phones until they have an upgrade or they pay the full $800.00. and they already told the customer they could change. This is argumentative because they cant get what they want and wont stop until they get it.

  5. Dialogue • *Ring Ring* • “Hello this is Jake from Verizon, how may I assist you.” • “This is Charlie, and I would like to upgrade Phones to the iPhone.” • “Okay, to the 5C or the 5S?” • “What is the difference?” • “The 5C is the same as the iPhone 5 just the color is different, and the 5S is faster and a nicer camera.” • “I would like the 5S.” • “ I'm sorry, but I just talked to my manager and he said you are in a contract that can not be changed.”

  6. More dialogue • “But you just told me I could sir. I don’t like this place anymore. Is there anyway I can get out of my contract?” • “No, there is not. You signed up for a two year plan with us, and you can not get out until the two years is up. I am very sorry sir.” • “Next year I will be switching to something else, just remember that!” • “I am very sorry to hear that sir, but unfortunately Charlie, there is nothing else that can be done.” • “Ridiculous!” • “We are very sorry, we will be taking $20.00 off of this month for the inconvenience.” • “Thank you, sir.” • ‘Have a nice rest of the day, sir!” • “You too.”

  7. solution • How they solved the problem they took twenty dollars off of there next bill. To try to make the customer not as mad about there mistake. And it worked. They said “thank you”. It kind of calmed them down.

  8. Citations • Making mad glad

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