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Prototypes in Mental Health

Prototypes in Mental Health. Team 777. CS377E 22 April 2019. team 777: peer mental health digital solutions. Vinh Ton. Caillin Campbell. Esther Kim. Christina Pan. POV #1: T.

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Prototypes in Mental Health

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  1. Prototypes in Mental Health Team 777 CS377E 22 April 2019

  2. team 777: peer mental health digital solutions Vinh Ton Caillin Campbell Esther Kim Christina Pan

  3. POV #1: T We met T, a first generation low income student who has experience with court mandated therapy as well as with the CAPS center at Stanford. We were amazed to realize that there is an inherent tension with seeking mental health treatment, as seeking help requires high activation energy and motivation at a time when someone is struggling and potentially incapable of this energy. It would be game changing to reduce the emotional toll of the first step of seeking formal treatment.

  4. Top HMW Group 1: Managing Activation Energy [POV #1: T] • HMW capture the energy of surrounding people who are not struggling? • HMW ensure motivation from tough periods carries over to periods with energy but no motivation? • HMW proactively promote mental wellbeing before an emergency?

  5. POV #2: A We met A, a Bridge Peer Counselor who has also had his own experiences with mental health struggles. We were amazed to realize that there is a major conflict, which is that trying to counsel a friend when you have not had mental health training can lead to worsening mental health for both friends, even when intentions were good. It would be game changing to educate peer supporters so that they can help without the fear of burdening themselves or giving improper advice.

  6. Top HMW Group 2: Tapping into Others as a Resource [POV #2: A] • HMW reciprocally reduce the burden both roles face in mental health concerns? • HMW be able to proactively check up and track our peers’ wellbeing over time? • HMW create a space to learn how to support your peers without the fear of making a mistake?

  7. POV #3: E We met E, a ~60 year old LGBTQ+ Phillipinx immigrant who works for the Santa Clara Behavioral Health Services to advocate for the Phillipinx and LGBTQ+ communities. We were amazed to realize that the Phillipinx community lacked language around mental health, turning to other means of characterizing mental illnesses such as religion and spirituality. It would be game changing to change the language around mental health that makes it positive instead of stigmatized.

  8. Top HMW Group 3: Dark Horse [POV #3: E] • HMW discuss mental illness without language?

  9. Experience Prototype 1 [Group 2]: Solution and Assumption

  10. Experience Prototype 1 [Group 2]: Solution and Assumption

  11. Experience Prototype 1 [Group 2]: Solution and Assumption

  12. Experience Prototype 1 [Group 2]: Solution and Assumption “Organized system for caching past mental support conversations with peer supporters you can revisit, so someone can repeatedly seek the same support without the peer having to repeatedly provide it”

  13. Experience Prototype 1 [Group 2]: Solution and Assumption “Organized system for caching past mental support conversations with peer supporters you can revisit, so someone can repeatedly seek the same support without the peer having to repeatedly provide it” Assumption tested: Memory of productive conversation is powerful in itself

  14. Experience Prototype 1 [Group 2]: Prototype

  15. Experience Prototype 1 [Group 2]: Prototype Roleplay Profile

  16. Experience Prototype 1 [Group 2]: Prototype Roleplay Profile Memory Sparker

  17. Experience Prototype 1 [Group 2]: Results • Participant 1: ~60 year old software engineer in Palo Alto • Worked: Felt very supported with memory prompters • Didn’t Work: Wanted to reach out to friend even more • New Learnings: Valence and salience of details affect response

  18. Experience Prototype 1 [Group 2]: Results • Participant 1: ~60 year old software engineer in Palo Alto • Worked: Felt very supported with memory prompters • Didn’t Work: Wanted to reach out to friend even more • New Learnings: Valence and salience of details affect response

  19. Experience Prototype 1 [Group 2]: Results • Participant 1: ~60 year old software engineer in Palo Alto • Worked: Felt very supported with memory prompters • Didn’t Work: Wanted to reach out to friend even more • New Learnings: Valence and salience of details affect response

  20. Experience Prototype 1 [Group 2]: Results • Participant 1: ~60 year old software engineer in Palo Alto • Worked: Felt very supported with memory prompters • Didn’t Work: Wanted to reach out to friend even more • New Learnings: Valence and salience of details affect response

  21. Experience Prototype 1 [Group 2]: Results • Participant 1: ~60 year old software engineer in Palo Alto • Worked: Felt very supported with memory prompters • Didn’t Work: Wanted to reach out to friend even more • New Learnings: Valence and salience of details affect response

  22. Experience Prototype 2 [Group 1]: Solution and Assumption

  23. Experience Prototype 2 [Group 1]: Solution and Assumption

  24. Experience Prototype 2 [Group 1]: Solution and Assumption

  25. Experience Prototype 2 [Group 1]: Solution and Assumption

  26. Experience Prototype 2 [Group 1]: Solution and Assumption

  27. Experience Prototype 2 [Group 1]: Solution and Assumption “Build a community focused on journaling or self expression with varying modes / barriers of effort required”

  28. Experience Prototype 2 [Group 1]: Solution and Assumption “Build a community focused on journaling or self expression with varying modes / barriers of effort required” Assumption tested: Different levels of mental health severity lead people to want different levels of interaction for support.

  29. Experience Prototype 2 [Group 1]: Prototype

  30. Experience Prototype 2 [Group 1]: Prototype

  31. Experience Prototype 2 [Group 1]: Prototype

  32. Experience Prototype 2 [Group 1]: Results

  33. Experience Prototype 2 [Group 1]: Results • Participant 2: ~50 year old retired attorney; mom diagnosed w/ Alzheimer’s • What worked: (high interaction, high closeness) & (high closeness, high severity) • What didn’t work: rarely used online communication confounded results • Surprises: (low severity + closeness, high interaction) • New learnings: closeness and severity supercede level of activation energy

  34. Experience Prototype 2 [Group 1]: Results • Participant 2: ~50 year old retired attorney; mom diagnosed w/ Alzheimer’s • What worked: (high interaction, high closeness) & (high closeness, high severity) • What didn’t work: rarely used online communication confounded results • Surprises: (low severity + closeness, high interaction) • New learnings: closeness and severity supercede level of activation energy

  35. Experience Prototype 2 [Group 1]: Results • Participant 2: ~50 year old retired attorney; mom diagnosed w/ Alzheimer’s • What worked: (high interaction, high closeness) & (high closeness, high severity) • What didn’t work: rarely used online communication confounded results • Surprises: (low severity + closeness, high interaction) • New learnings: closeness and severity supercede level of activation energy

  36. Experience Prototype 2 [Group 1]: Results • Participant 2: ~50 year old retired attorney; mom diagnosed w/ Alzheimer’s • What worked: (high interaction, high closeness) & (high closeness, high severity) • What didn’t work: rarely used online communication confounded results • New learnings: closeness and severity supercede level of activation energy

  37. Experience Prototype 3 [Group 1]: Solution and Assumption

  38. Experience Prototype 3 [Group 1]: Solution and Assumption

  39. Experience Prototype 3 [Group 1]: Solution and Assumption

  40. Experience Prototype 3 [Group 1]: Solution and Assumption “system which uses phone data, to predict the ideal time to act towards treatment, tracking energy, motivation, mental wellbeing, and triggers such as hours of sleep, distance moved, etc.” Assumption Tested: There are periods in which people have both the energy and the motivation to navigate the difficult process of getting help.

  41. Experience Prototype 3 [Group 1]: Solution and Assumption “system which uses phone data, to predict the ideal time to act towards treatment, tracking energy, motivation, mental wellbeing, and triggers such as hours of sleep, distance moved, etc.” Assumption Tested: There are periods in which people have both the energy and the motivation to navigate the difficult process of getting help. Assumption Tested: There exists predictive patterns in which people have both the energy and the motivation to navigate the difficult process of getting help.

  42. Experience Prototype 3 [Group 1]: Prototype

  43. Experience Prototype 3 [Group 1]: Prototype

  44. Experience Prototype 3 [Group 1]: Results • Participant 3: female college student at Stanford • Worked: certain actions required both high energy and motivation • Didn’t work: biased calling a trusted friend in most scenarios • New Learnings: situational timing indicates energy and motivation which predicts help seeking behaviors

  45. Experience Prototype 3 [Group 1]: Results • Participant 3: female college student at Stanford • Worked: certain actions required both high energy and motivation • Didn’t work: biased calling a trusted friend in most scenarios • New Learnings: situational timing indicates energy and motivation which predicts help seeking behaviors

  46. Experience Prototype 3 [Group 1]: Results • Participant 3: female college student at Stanford • Worked: certain actions required both high energy and motivation • Didn’t work: biased calling a trusted friend in most scenarios • New Learnings: situational timing indicates energy and motivation which predicts help seeking behaviors

  47. Experience Prototype 3 [Group 1]: Results • Participant 3: female college student at Stanford • Worked: certain actions required both high energy and motivation • Didn’t work: biased calling a trusted friend in most scenarios • New Learnings: situational timing indicates energy and motivation which predicts help seeking behaviors

  48. Experience Prototype 3 [Group 1]: Results • Participant 3: female college student at Stanford • Worked: certain actions required both high energy and motivation • Didn’t work: biased calling a trusted friend in most scenarios • New Learnings: timing -> energy and motivation -> help- seeking behaviors

  49. Prototypes in Mental Health Team 777 CS377E 22 April 2019

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