The Uh-Oh Syndrome

1. The Uh-Oh Syndrome Moving From Intoleranceto Inclusion

2. The Uh-Oh Syndrome Welcome & Introduction

3. Welcome to The Uh-Oh Syndrome • Learn a new point of view. • Discuss how this new point of view can change the way we look at and apply diversity in our organization.

4. Learning Objectives • Discover how experience and biology shape our perspectives and influence our reactions to the people and world around us. • Examine how we sometimes wind up being “unintentionally intolerant.” • Recognize how closed-mindedness and exclusion take place. • Explore ways to become more mindful and inclusive.

5. Video – Introduction Play the Introduction to The Uh-Oh Syndrome

6. What is Diversity? What does Diversity mean to you? • Diversity is all the things that make us different!

7. A Brief History of Diversity From S. L. Robbins & Associates

8. The Uh-Oh Syndrome—Section 1 Mental Models: The PART CULTURE PLAYS

9. Section 1—Mental Models: The Part Culture Plays • We all have stereotypes and mental models in our heads. • Our personal background and culture is an important factor in building these mental models. • If we don’t critically examine the mental models in our heads, we will tend to make mistakes about other people.

10. Section 1 Video – Mental Models: The Part Culture Plays Play Section 1 of The Uh-Oh Syndrome

11. The Uh-Oh Syndrome in Action • We are quick to judge people by how they talk or how they look. • When we care, we put effort into understanding and are then better able to understand.

12. Discussion – Your Own Uh-Oh Moment • Have you ever had an “uh oh” moment? • Did you choose to put in the effort to stick with it? • Why or why not? • What were the benefits (or detriments) of this decision?

13. A Definition of Culture Culture can be defined as the sum of the coordinated patterns of human behavior within a particular group of people. • Culture creates lenses and filters through which we perceive and understand the world. • Culture impacts our behavior, actions, and responses.

14. Activity “I AM FROM…” Understanding other perspectives • Write a few sentences about yourself using these phrases: • I am from…(familiar/distinct smells) • I am from…(familiar/distinct foods) • I am from…(familiar/distinct sayings or rituals) • I am from…(favorite/distinct hobbies/activities/sports) “I am from freshly cooked egg rolls, sweet and juicy mangoes, rice for every meal, freshly caught catfish and crab, as well as McDonalds, Jack-in-the-box, and Taco Bell.”

15. Section ReflectionHow has Section 1: Mental Models: The Part Culture Plays affected how you think about and view both diversity and human behavior?

16. The Uh-Oh Syndrome—Section 2 Mental Models: The PART Science PLAYS

17. Section 2 Video - Mental Models: The Part Science Plays Play Section 2 of The Uh-Oh Syndrome DVD

18. Key Points – Mental Models: The Part Science Plays • Our brains use a tremendous amount of energy, 24/7. • The brain attempts to streamline and do things the easy way. • To streamline, the brain creates mental categories for things so it can react quickly when necessary.

19. Getting Out of the Zone Do one thing every day that scares you. ~Eleanor Roosevelt

20. Section ReflectionHow has Section 2: Mental Models: The Part Science Plays affected how you think about the role of mental models in your daily activities?

21. The Uh-Oh Syndrome—Section 3 Unintentional Intolerance

22. Section 3 Video: Unintentional Intolerance Play Section 3 of The Uh-Oh Syndrome DVD

23. Discussion - Branding • What is branding? • How can branding hurt us in a professional setting?

24. Unintentional Intolerance in Action • Triggers in our head can lead to mindless behavior that impacts other people. • We need to be mindful and in the moment instead of relying on past experience. M1 + M2 = UI

25. Section ReflectionHow has Section 3: Unintentional Intolerance affected how you think about your relationships at work?

26. The Uh-Oh Syndrome—Section 4 FROM INTOLERANCE TO INCLUSION

27. Section 4 Video: 2 Steps to Move from Intolerance to Inclusion Play Section 4 of the The Uh-Oh Syndrome DVD

28. Not Enough Data • We often make errors because we are working with limited data sources. • Observation can be misleading if it’s only from one perspective. • Without multiple perspectives, we can easily be wrong!

29. A Simple Suggestion Be less certain… and more curious. Ask “what if?”

30. From Mindlessness to Mindfulness • Mindlessness relies on past experiences to drive present action. In fact, mindlessness doesn’t even care about what’s going on right now. • Mindfulness says, “What’s going on right now? What do I need to be aware of right now?” This allows us to open our minds to new ideas and new solutions.

31. Section ReflectionHow has Section 4: From Intolerance to Inclusion affected how you look at diversity?

32. The Uh-Oh Syndrome Wrap Up & Conclusion

33. From Diversity to Inclusion • Diversity has sometimes been about counting people. • Inclusion is about making people count.

34. Next Steps and Things to Think About • What perceptions do I hold that are not serving me in my organization? • What actions can I take to change these perceptions? • How can I arrange to work with other types of individuals more often? • How can I increase the inclusion mindset in my team? • Think of a current situation you are trying to solve. How might you benefit from changing your perspectives, or including other points of view?

35. Thank you! www.UhOh-video.com