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CMS- MOBILE APPLICATION

CMS- MOBILE APPLICATION. BASIC REQUIREMENTS. Mobile Handset should be GPRS compatible. GPRS should be activated on Handset. Browser should be “Opera Mini 4.2 version”. For Engineer to Respond select “ Response at site ” after reaching at site. Go to URL “ www.cms.acme.in ”.

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CMS- MOBILE APPLICATION

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  1. CMS- MOBILE APPLICATION

  2. BASIC REQUIREMENTS • Mobile Handset should be GPRS compatible. • GPRS should be activated on Handset. • Browser should be “Opera Mini 4.2 version”.

  3. For Engineer to Respond select “ Response at site ” after reaching at site Go to URL“ www.cms.acme.in ” STEP 1 - CALL RESPONSE

  4. STEP 1 - CALL RESPONSE Type “ Engg. Code ” and Click on “Login” For Example: Engg. Code:Cdl017 Password: Cdl017 • Note: This activity has to be done once only.

  5. After Login Select Complaint Number to Respond and “SAVE”. STEP 1 - CALL RESPONSE • Note: As soon as complaint gets saved automatically Response time gets updated in CMS.

  6. For call closure without Spare, Select “ FSR Without Spare”. Type Engg. Code and Password. and Login. STEP 2 - CALL CLOSURE WITHOUT SPARE • Note: After Login list of complaints which has been responded will reflect.

  7. Select the “Complaint No.” which has been closed. STEP 2 - CALL CLOSURE WITHOUT SPARE

  8. Type the name of customer technician who has signed the FSR. STEP 2 - CALL CLOSURE WITHOUT SPARE For AC complaints Select “No. of AC’s” for which gas (Refrigerant) has been refilled. Type Job details done at site and Click on SAVE • Note: After saving call will get closed and “FSR Updated” status will get reflect in CMS.

  9. For Call Closure with Spare Select “FSR with Spare” and Login STEP 3 - CALL CLOSURE WITH SPARE

  10. Select the proper Complaint No. which has been closed by using spares. STEP 3 - CALL CLOSURE WITH SPARE • Note: As soon as complaint is selected Engg. (User) stock will get reflected on screen.

  11. Select the proper spare code which has been consumed during call Closure. STEP 3 - CALL CLOSURE WITH SPARE

  12. Select the Cause of failure with PIU/AC/Shelter Serial No. Put the Quantity consumed during call closure. STEP 3 - CALL CLOSURE WITH SPARE

  13. Select the Consumption Description and Defect Code and Click on “NEXT”. STEP 3 - CALL CLOSURE WITH SPARE For more than one spare consumed Click on “Add More Spare” and Follow same procedure.

  14. Type the name of customer technician who has signed the FSR. STEP 3 - CALL CLOSURE WITH SPARE For AC complaints Select “No. of AC’s” for which gas (Refrigerant) has been refilled. Type Job details done at site and Click on SAVE

  15. STEP 4 - CALL TO SET OPEN For Calls to set Open Select “ Set Open” and Login

  16. STEP 4 - CALL TO SET OPEN Select Complaint No. to be kept Open Select Proper Reason Ex. “ P.O. Required”

  17. STEP 4 - CALL TO SET OPEN Put “Remarks” and Click on “SAVE” • Note: Particular complaint will get open in CMS.

  18. In Case of Spares required for Engineer Select “Spares Required” Select the “ Spare group” For Ex. In case of Coil for AC’s, Select “COIL”, Click on “List Spare” and select proper spare from the shown list. After Selecting Spare click on “Add Spare” and SAVE with Remarks STEP 4 - CALL TO SET OPEN • Note: Engineer (User) can add more than one spare if required by following the same procedure.

  19. For Calls Resolved on Phone Select “Resolve by Phone” and Login. STEP 5 - CALL RESOLVE ON PHONE

  20. Select complaint No. which has been resolved on phone and Click on “SAVE”. STEP 5 - CALL RESOLVE ON PHONE

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