Indirect Dealer Program

1. Indirect Dealer Program

2. ACRONYMS B2B/BibNet – Michelin B2B Portal is the security gatewayfor customers to access our internal systems and applications. CPMS – Customer Profile Maintenance System is the internal system hosted by a 3rd party vendor for contract administration and sales reporting of INDIRECT (AAD)and Direct (RTR/SRA) Dealer Programs. CPF – Customer Profile Form (INDIRECT & Direct) HQ – Headquarter location POS – Point of Sale location DBA/OA– Doing Business As (US)/ Operating As (CAN) SO – Sales Operations EDI– Electronic Data Interchange CBS – Corporate & Business Services formerly called MBS

3. ESTABLISHING NEW AAD • WDA completes AAD Candidate Questionnaireand emails to TBM. • TBM submits Customer Profile Form (CPF) online to create customer record for HQ location in CPMS. • SO reviews & finalizes CPF.CPMS automaticallyemails TBM to notify WDAto start a new AAD agreement. • WDA starts new agreement.WDA completes “Fact Sheet” –saves & submits to TBM. If applicable, WDA first inputs additional POS locations for multi-store dealer via “Appendix A-POS.” • TBMreviews,approves,and automatic email is sent to RSM-ZS.(BIB 1 – BIB 4 only) • RSM-ZSreviews,approves,and automatic email is sent to Dealer. • Dealerclicks on Contract Linkin email message to access CPMS. Adds banking information – verifies PSD & SSD account numbers –approves agreement.AAN/ST # is automatically issued when contract is approved by dealer.

4. AAD Candidate Questionnaire

5. DISTRIBUTOR PROCESS

6. (US) WDA Starts New Contract

7. Distributor Completes FACT SHEET If applicable, distributor firstinputs additional POS locations for multi-store dealer via “Appendix A-POS.” • Only the distributor can add, edit, or delete POS locations excluding the Headquarter location while AAD agreement is Pending in WDA/APD’s queue. • Modifications to POS locations need to be implemented on “Appendix A – POS” page before inputting 2018 commitment units under Dealer Sales Information section on “Fact Sheet.”

8. Distributor Completes FACT SHEET

9. Distributor Completes FACT SHEET MAST ST # of Local DC

10. Distributor Completes FACT SHEET There are two versions of the Fact Sheet presented depending upon BIB Tier / Dealer Category. One for Qualifying Bib Level BIB 1 – BIB 4 and another for BIB150 & BIB300.For BIB 1 – BIB 4, Uniroyal is separate from Michelin + BFGoodrich commitment level; therefore, a Qualifying UNI Tiger Level 1, 2, 3 or 4 is also required. (Only Applicable to US) BIB 1 – BIB 4 BIB150 & BIB300

11. Distributor Completes FACT SHEET WDA enters Dealer and Distributor information in fields that are editable.

12. Distributor Completes FACT SHEET WDA selects option in drop-down arrow box applicable for prospective dealer.

13. Distributor Completes FACT SHEET Depending on version of Fact Sheet presented, WDA inputs Dealer Retail %, MAST Annual Volume by brand (Michelin/BFGoodrich/Uniroyal) and Total All Non-MAST competitive units.

14. Distributor Saves FACT SHEET & Submits for Approval

15. AAD APPROVAL • In order for the dealer to approve the agreement, he must have the following information: • Federal Tax ID Number or Social Security Number • Copy of Check (to complete banking information for deposits) • Copy of an invoice from PSD (to add their customer account #) • Copy of an invoice from SSDs (dealers decision – because of loyalty) • Dealer should open the email to view the contract link – only one email will be sent. Errors can occur if multiple internet browser windows or tabs are open during the contract approval process. • Dealer must approve pages of agreement in this order: 1st– EFT 2nd – Distributor ID NOs 3rd – POP Selection Kit (US BIB 1 – BIB 4 Only) 4th – Contract

16. AAD APPROVAL • EFT- Enter banking & tax information. Due to sensitive and confidential nature of principal owner’s business information, no one in Michelin including SO Team can access a dealer’s EFT page. It is only visible to AAD. • Distributor ID NOs - Add PSD and/or SSD location-specific account number for HQ and each POS location. • POP Kit Selection(US BIB 1 – BIB 4 Only) • Contract (ALL tabs must be viewed first before approving contract) Key Fields to review on “Fact Sheet” tab: • Total POS & Retail POS • Principle owner name & email address • Retail % • BIB Level and UNI Tiger Level • AAN # will be assigned when contract is approved in CPMS. • Contract will be effective first day of upcoming month.

17. EFT – Banking & Tax Information Accurate EFT information = timely AAD payments

18. EFT – Banking & Tax Information

19. EFT – Banking & Tax Information

20. Contract Approval • Dealer must click on each of the five tabs in sequential order to review (Fact Sheet, Contract Calculator, Appendix A – POS, AAD Agreement, and MAST Policies). • All tabs must be viewed first before approving the contract. BIB150 and BIB300 dealers will not see MAST Policies tab and some BIB 1- BIB 4 dealers may see additional tabs.

21. Contract Approval • AAN # will be assigned when agreement is approved • Contract will be effective the first day of the upcoming month

22. E-STATEMENTS

23. E-STATEMENTS

24. E-STATEMENTS

25. E-STATEMENTS

26. DATA FLOW

27. AAD PROGRAM PAYMENTS • Retail Commitment Bonus is paid monthlyto AAD,if dealer is at or above YTD monthly BIB Level commitment andat least 75% loyal to Primary Servicing Distributor. • Special Campaigns are paid per the terms of campaign, usually at the same time as RCB.

28. TIPS • Make sure AADs are tracking (PSD is “Dealer” & “Michelin” verified). • Make sure dealers know how to access their monthly eStatements & understand how to read eStatement pages and download reports. • CORRECTING LEGAL NAME – If business ownership has not changed, TBM goes into customer record & submits an Change CPF to correct legal name. • NEW OWNERSHIP – (because of Banking & Tax Info) – TBM submits Delete CPF to inactivate previous owner’s customer record & cancel Active contract then submits New CPF for the new owner. • File Claim/DR on BibNet(B2B Portal) – Warranty/National Account/Government(US BIB 1 – BIB 4 Only)

29. AAD Program - KEY Contacts Michelin Contacts US B2B Helpdesk – 1-888-624-2638 CANADA B2B Helpdesk - 1-877-924-2638 Channel Fusion - 1-888-768-5832 (BDF reimbursements) Group O - 1-800-859-0665 (POP Kits)

30. Thank you for supporting our AAD Indirect Dealer Program!