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ServicePlus

ServicePlus. http://serviceonline.gov.in Generic and configurable application to provide an electronic delivery for the services. Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored

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ServicePlus

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  1. ServicePlus • http://serviceonline.gov.in • Generic and configurable application to provide an electronic delivery for the services. • Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored • Built-in mechanism for redressal of grievance related to deficiency or failure of service delivery • Service captured are be classified into G2C and G2B services • Other categories are also possible to help monitoring process • Can be used by any entiry (Panchayat or ULB or Line Department) of government.

  2. ServicePlus Features • Facilitates Government • Define services • Quick, efficient and transparent delivery of services to citizens and in efficient monitoring of service delivery • Address immediate attention to delays in each step of service delivery through Auto-escalation so that overall SLA of the service is met • Make official transactions more secure through the use of digital signatures • Monitor the performance of individual functionaries and take corrective action to discipline them or provide support system to enable them • Define its Grievance Redressal Policy as per the State’s Service Delivery Act in terms of provisions for designated officers, appellate authorities and duration for grievance redressal • Define Government kiosk policy in terms of their role and charges • Advertise for kiosk operators and approve them based on pre-defined selection criteria

  3. ServicePlus Features continued • Facilitates Citizen • To receive service at door step, to access all types of services through a single portal • To register and define his profile and also manage a repository of all enclosures • To query the system on his entitlement to various services across the country • By sending proactive alerts on the launch of new services based on registered profile and by providing frequent updates over e-Mail and SMS on the status of the submitted application • By providing easy access to application form with detailed checklist and instructions for filling up the same • By obviating the need to submit the same documentation again and again to the Government for same or different services • By providing voice/icon based interfaces for illiterate service seekers • By providing an integrated online grievance submission and redressal facility

  4. ServicePlus Features continued • Facilitates Kiosks • To apply against advertisements for kiosk operator services • Provide services to citizens using secure user credentials • Manage financial transactions with the Government • Technical features • Integration with payment gateways • Output Certificates with 2D bar codes • Digital Signatures for officials • UID compliant

  5. ServicePlus Features continued • General Features • Service Management • Service Customization • Citizen Registration • Kiosk Operator Registration • Master Data Entry • Third-party Software application integration

  6. Thanks

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