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Improving LUHS Emergency Communication & Notification

Improving LUHS Emergency Communication & Notification. Team Membership Jen Carlson , Manager- Environmental Health & Safety Katherine Martens , MD- Emergency Medicine Carol Schleffendorf , AD- Nursing Administration Christine Stake , Research Coordinator- Emergency Medicine

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Improving LUHS Emergency Communication & Notification

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  1. Improving LUHS Emergency Communication & Notification Team Membership Jen Carlson, Manager-Environmental Health & Safety Katherine Martens,MD- Emergency Medicine Carol Schleffendorf, AD- Nursing Administration Christine Stake, Research Coordinator- Emergency Medicine Dyan Doughty, Specialist- Environmental Health & Safety Anne Dillon, Director- Media Services Robert Hirsch, Assistant Manager- Security

  2. Project Aim Statement • Adopt a consistent and standardized emergency code nomenclature and implement effective emergency communication/notification methods throughout the healthcare system. • 1. Standardize emergency code nomenclature: • EXTERNAL: Consistent communication with EMS, Police, Fire, and other healthcare organizations • INTERNAL: Improved notification/response to incidents, such as floods and utility outages 2. Improve notification systems: • Main campus building to building communication • Communication to 22 Offsite locations • 3. System-wide education Confidential: Quality Improvement Material

  3. The Problem • Old Emergency Code Structure • Did not cover all types of emergencies • Inconsistent with codes used by community partners • Federal funding requirements required standardization • Old Notification/Communication Process • Existing communication directed to leadership; no established mass communication methods • No notification capability between the following: • Main campus building to building • 22 Offsite locations Confidential: Quality Improvement Material

  4. Standardized Emergency Codes • Standardized nomenclature • Established specific response teams for each emergency code • Created new user-friendly Code Blue Number: • OLD: Dr. Cart – call x63060 • NEW: Code Blue – call x69999 Confidential: Quality Improvement Material

  5. Improved Notification & Communication • Consistent External Communication • Improved Internal Communication • Simplex System (Main campus) • Computer Screens (System-wide) • Implementation of “Pop Up” software on all LUHS computers • Mass Emergency Broadcasting (System-wide) • Text Messaging- Provides emergency information to employees • Loyola Link screens- During extended outages Confidential: Quality Improvement Material

  6. System-wide Education Communication methods used: • Inside the System (August 08) • Weekly Message (August 08) • Employee Information Exchange (September 08) • Leadership Roundtable (September 08) • “Code of the Week” featured on loyola.wired (Aug-Dec 08) Additional educational resources: • Employees badges • Revised emergency response guides with new response procedures • Code Posters (for departmental use) • Code Blue Stickers (for phones) Mandatory e-Learning Module Confidential: Quality Improvement Material

  7. Emergency Code Nomenclature: Successfully implemented October 08 Number of codes called in October 08 Confidential: Quality Improvement Material

  8. Emergency Broadcast Notification System: Now used by 517 employees Confidential: Quality Improvement Material

  9. System-wide Education: Completedby more than 4000 employees Confidential: Quality Improvement Material

  10. Added Benefit Compliance with national standards (HICS/NIMS) results in the continual acceptance of grant money to be used for emergency preparation “All hospitals will develop and maintain a redundant communication system that is capable of communicating both horizontally between health care providers and vertically with the jurisdiction incident command structure” State of Illinois, Department of Central Management Services, ASPR POD Hospital Grant CFDA #93.889/ 2.1.22 Through adoption of the standardized emergency code nomenclature and improved notification systems, LUHS can continue to receive ASPR grant money for FY 2009 and FY2010. Confidential: Quality Improvement Material

  11. Next Steps • Encourage additional staff to register devices in voluntary Emergency Broadcast System • Continue to educate LUHS employees on revised emergency code nomenclature • Continue to pursue federal grant money for emergency preparation activities Confidential: Quality Improvement Material

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