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Information Technology Services Application & Information Management

Information Technology Services Application & Information Management. Theresa May & Chris Broome IACC May 2002. Key Baseline Services and Projects Mix. Information Mgmt - Baseline Services: Account management Advance C/S support Alumni e-mail forwarding

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Information Technology Services Application & Information Management

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  1. Information Technology ServicesApplication & Information Management Theresa May & Chris Broome IACC May 2002

  2. Key Baseline Services and Projects Mix • Information Mgmt - Baseline Services: • Account management • Advance C/S support • Alumni e-mail forwarding • Consulting (problem solving, process automation, etc.) • Database Administration • Data Warehousing • Software librarian support • Web site development and support

  3. Key Baseline Services and Projects Mix • Application Services & Support (ASAS) - Baseline Services: • Email and Calendaring system management • DegreeWorks support • Resource 25 support • UNIX, mail and calendaring account management • ITS project administration • ITS electronic news publication • Consulting (problem solving, process automation, etc.)

  4. Key Baseline Services and Projects Mix • Application Mgmt - Baseline Services: • Student Information System • Billing & Receivables • Student Records • Financial Aid • Admissions • MustangInfo • Registration Systems: CAPTURE & POWER • Professor and Course Evaluation • University Center for Teacher Education • Institutional Planning & Analysis

  5. Key Baseline Services and Projects Mix • Information Management - Projects: • Advance C/S Web Module • Data Warehouse – Human Resource and Finance Reporting tables • Focus Upgrade • On-Line Giving Web Application • On-Line Alumni Membership Web Application • Output Request Tracking System • E-Mail Delivery Address Project (formerly known as ‘Student E-Mail Coordination’)

  6. Key Baseline Services and Projects Mix • ASAS - Projects: • Mail & Calendaring Server Upgrades • Email quota analysis • Special Account and Quota management & Billing • Automation of Mass Mailings • Automation of Mail & Calendaring management tools • DegreeWorks Implementation • Resource 25 upgrade • Imaging System evaluation and selection

  7. Key Baseline Services and Projects Mix • Application Management - Projects: • DegreeWorks – Project Tuxedo • Imaging RFP & Vendor Evaluation support • Student Pay Phase II • JDBC Connectivity to Mainframe feasibility study • eVoting – College Fee & ASI elections • Building Industry Game application

  8. Key Baseline Services and Projects Mix • MyCalpoly Portal Phase I & II • Production rollout 9/14/2001 • Channel development • Announcements channel • News channels; Mustang Daily, Cal Poly News • Student Life Event Calendar channel • Grades channel • Personal Information channel • Library set of channels • Bookmarks • eComs integration

  9. Dashboard Metrics - Baseline Services • Advancement Web Reporting Application • Advancement Data Requests Processed in ITS • Alumni Network • 5,153 alumni signed up • 11,224 reflections per week average • 98% say it’s okay to contact via e-mail • Advance C/S Web Module • 180 logins per month average • Advancement Web Applications • Receipts - 100% of users who have access have used the application • Acknowledgements - 73% of users who have access have used the application

  10. Dashboard Metrics - Baseline Services • ODIN/Brio Query Usage (44% of requests) • Focus Usage (55% of requests) • Non-Advancement Data Requests Processed in ITS (1% of requests)

  11. Dashboard Metrics - Baseline Services • E-mail Accounts • Faculty & Staff : 2,928 accounts, 10MB avg Mailbox Size 26,000 avg total messages/day • Students: 20,351 accounts, 3MB avg Mailbox Size 49,900 avg total messages/day

  12. Dashboard Metrics - Projects • Portal Phase II • 10/14/01 500 users avg 74 visits per day • 3/23/02 Personal Information & Grades channels via my.calpoly.edu initiated usage average 1000 visits per day during the first 2 weeks of implementation • 04/25/02 5500 users avg 275 visits per day

  13. Dashboard Metrics - Projects • E-Mail Delivery Address Project Total Active Students Fac/Stf/Othr • Total Transactions………… 688 100% 671 100% 599 100% 72 100% • Self Service Transactions…. 648 94% 632 94% 594 99% 38 53% • Help Desk Transactions…... 40 6% 39 6% 5 1% 34 47% • Total Users...........…………. 595 100% 578 100% 525 100% 53 100% • Self Service Users..………... 560 94% 544 94% 522 99% 22 42% • Help Desk Serviced Users…. 37 6% 36 6% 4 1% 32 60% • Entries......…………....…...... 30415 100% 23201 100% 19027 100% 4174 100% • OpenMail EDAs……...…..... 22151 73% 20666 89% 18131 95% 2535 61% • Blank EDAs.......………....... 6845 23% 1254 5% 40 0% 1214 29% • Central Unix EDAs……....... 813 3% 703 3% 379 2% 324 8% • Non-OM/CU Cal Poly EDAs. 106 0% 94 0% 7 0% 87 2% • Non-Cal Poly EDAs……....... 500 2% 484 2% 470 2% 14 0%

  14. Dashboard Metrics - Projects • E-Mail Delivery Address Project (continued) Cal Poly domain breakdown (Non-OM/CU): (domains with 4 or more listed) Total Active Students Fac/Stf/Othr • ee.calpoly.edu........... 29 29 0 29 • library.calpoly.edu...... 24 24 0 24 • csc.calpoly.edu.......... 13 13 0 13 • falcon.csc.calpoly.edu... 11 10 2 8 • fdn.calpoly.edu.......... 11 3 0 3 • Off Campus domain breakdown: (domains with 4 or more listed) Total Active Students Fac/Stf/Othr • hotmail.com.............. 171 165 163 2 • aol.com.................. 113 112 110 2 • yahoo.com................ 84 80 78 2 • charter.net.............. 15 15 14 1 • msn.com.................. 11 11 11 0 • juno.com................. 10 10 10 0 • cs.com................... 9 9 9 0 • earthlink.net............ 9 9 9 0 • mac.com.................. 4 4 3 1

  15. 2001/02 Accomplishments - IACC . * Based on AACC/IACC Lists

  16. Major Benefits Derived • Mailbox quota increases make mail management easier for Faculty & Staff • Automated e-mail management processes improve our ability to quickly respond to customers and to improve information accuracy • Mail and calendaring server upgrades moved campus to vendor-supported release levels • The on-line giving and membership applications allow for customers to donate or pay for memberships via the web • The E-Mail Delivery Address project sets a standard e-mail address (username@calpoly.edu) for Cal Poly students/faculty/staff and provides a self-service method for students/faculty/staff to set their preferred e-mail delivery address

  17. Major Benefits Derived • The LDAP compliant directory allows for authentication services to campus • The Output Request Tracking System provides a method for campus entities to request advancement/alumni information and to track the request once submitted • Established a stable, centrally-administered, production-ready platform, along with the necessary support policies & procedures, for campus-wide Degree Audit application • Created a plan and started the work to migrate the current scheduling application to support a centralized web-based campus event calendar application • Delivered a robust framework and initial content for an enterprise-wide portal application • Use of Citrix for PeopleSoft: - allows Macintosh and low end platforms to access PeopleSoft - supports remote access

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