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Discover the keys to excellence through innovation and customer-centricity. Learn from industry titans how embracing risk and exceeding expectations leads to success. Embrace the power of excellence now!
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Excellence: Innovate Or die Tom Peters/24 March 2011 Santo Domingo
Conrad Hilton, at a gala celebrating his career, was called to the podium and asked,“What were the most important lessons you’ve learned in your long and distinguished career?”His immediate answer …
Safety! Quality! Execution! Excellence!
Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”
“Breakthrough” 82* People! Customers! Action! Values! *In Search of Excellence
“Mr. Watson, how long does it take to achieve excellence?”
“One minute. You make upyour mind to never again do something that is not excellent.”
Excellence.Always. If notExcellence,what?If notExcellencenow, when?
“Excellence … can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)
The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo
“Whenever anything is being accomplished, I have learned, it is being done by a monomaniac with a mission.”—Peter Drucker
More Moore
IBM: $55B**IBM Global Services/“Systems integrator of choice”
“You are headed for commodity hell if you don’t have services.”—Lou Gerstner, on IBM’s coming revolution (1997)
“Where do you want people to endup? What three things would you like people to do? What would constitute ‘Wow” success?”
“Which of these topics make sense—or don’t? How can I tailor ___, ___, ___ to your needs?”
“The leading Indian outsourcers reckon that the key to their long-term prosperity is bagging ever larger deals and moving ever higher up the value chain.”—The Economist/01.11.2003
“Mr. Foster and his McKinsey colleagues collected detailed performance data stretching back 40 years for 1,000 U.S. companies.They found thatnoneof the long-term survivors managed to outperform the market. Worse, the longer companies had been in the database, the worse they did.”—Financial Times
“Data drawn from the real world attest to a fact that is beyond our control:Everything in existence tends to deteriorate.”—Norberto Odebrecht, Education Through Work
MittELstand* ** *“agile creatures darting between the legs of the multinational monsters"(Bloomberg BusinessWeek, 10.10) **E.g. Goldmann Produktion
Retail Superstars: Inside the 25 Best Independent Stores in America—by George Whalin
Jungle Jim’s International Market, Fairfield, Ohio: “An adventure in ‘shoppertainment,’as Jungle Jim’s call it, begins in the parking lot and goes on to 1,600 cheeses and, yes, 1,400 varieties of hot sauce —not to mention 12,000 wines priced from $8 to $8,000 a bottle; all this is brought to you by 4,000 vendors. Customers come from every corner of the globe.” Bronner’s Christmas Wonderland, Frankenmuth, Michigan, pop 5,000:98,000-square-foot “shop” features the likes of 6,000 Christmas ornaments, 50,000 trims, and anything else you can name if it pertains to Christmas. Source: George Whalin, Retail Superstars
Bag sizes = New markets: $B Source: PepsiCo
“Forget China, India and the Internet: Economic Growth Is Driven by Women.” Source: Headline, Economist
W = 25T > 2(C + I)* *Women = $25 trillion > twice China + India combined
“Women arethemajority market”—Fara Warner/The Power of the Purse
Women as Decision Makers/Various sourcesHome Furnishings … 94%Vacations … 92%(Adventure Travel … 70%/ $55B travel equipment)Houses … 91%D.I.Y. (major “home projects”) … 80%Consumer Electronics … 51%(66% home computers) Cars … 68% (influence 90%)Allconsumer purchases … 83%Bank Account … 89%Household investment decisions … 67%Small business loans/biz starts … 70%Health Care … 80%
*Women decide*Women save*Women spend*Women rule*In the developed world*In the developing world*The trend is accelerating
