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Section XX. Sub section (X)

Leveraging GIS to improve efficiencies and reduce costs at North Delhi Power Ltd Arup Ghosh Chief Technical Officer North Delhi Power Ltd (Joint venture of Tata Power Co Ltd and Govt of National Capital Territory of Delhi). Section XX. Sub section (X)

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Section XX. Sub section (X)

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  1. Leveraging GIS to improve efficiencies and reduce costs at North Delhi Power LtdArup GhoshChief Technical OfficerNorth Delhi Power Ltd(Joint venture of Tata Power Co Ltd and Govt of National Capital Territory of Delhi)

  2. Section XX. Sub section (X) “Every pizza delivery agency, shall, on an application by the caller, deliver pizza to such premises, within one month after receipt of the application requiring such delivery” • Pizza Act 20XX

  3. Section 43. Sub section (1) “Every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to such premises, within one month after receipt of the application requiring such supply” • Electricity Act 2003

  4. Delhi had State owned vertically integrated Utility; • High financial losses and poor customer service; • Vertically separated in 2001 to Genco, Transco, Discoms • Discoms privatised in July 2002; • Tata Group 51%, Govt of Delhi 49%; • Distribution Utility for Northern Delhi; • Electricity is a Regulated Business in India; • State Regulators and Central (Federal) Regulators.

  5. Hours & Nos. Hours

  6. Non-payment of electricity bill is a reality; • Supply gets disconnected on non-payment; • Rather than pay dues and get connection restored, consumers apply for new connection in different name; • Law allows recovery of dues if dues exist in same premises; • Identification of dues a cumbersome process.

  7. Populating GIS with network and consumer data; • Integrating with other IT applications; • Dramatic reduction in new service connection time.

  8. Request registered in CRM One Minute 20 Days 20 Days Eligible for IC? Registered for normal processing Site Visit GIS returns neighbouring connection details Yes No Identified dues? Yes Identified dues? Yes No No Payment of dues Invoice for connection charges. Connection charge invoice. Installed? Yes Payment? Payment? Data Entry Auto Batch Instant Connection Desk Connection Desk R/C

  9. CRM Adjoining Cons Numbs

  10. CRM Search for match between new connection address and existing Consumer Numb addresses Auto dues check on fetched list of Consumer Nos Time Lag : A few seconds

  11. Payment CRM

  12. Rs. 210 Site visit activities Rs. 35 Application form digitization Rs. 12 Dues verification Rs. 20 Connection charge invoicing Rs. 12 Meter & work allotment process Rs 289 Net savings Rs 290/ Rs 900 = 30% Cost Reduction

  13. Rs 290 Net Cost Reduction Rs 250 Profit on additional sales Rs 120 Additional expenditure Rs 420 Net Savings Rs 420 / Rs 900 = 47 % Cost reduction GIS Based NOC

  14. Reduction in site visit amounts to 31,500 litres of petrol per Annum Exceeding consumer expectation and raising delivery standards GIS Based NOC

  15. Connection Delivery Pizza Delivery THANK YOU GIS Based NOC

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