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Tenants and landlords at the heart of change

Tenants and landlords at the heart of change. Co-regulation. Tenants. Landlords. Clear standards. TSA. The new standards. Standards and local offers. Local offers are central to co-regulation Near universal support from landlords and tenants alike

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Tenants and landlords at the heart of change

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  1. Tenants and landlords at the heart of change

  2. Co-regulation Tenants Landlords Clear standards TSA

  3. The new standards

  4. Standards and local offers • Local offers are central to co-regulation • Near universal support from landlords and tenants alike • Providers should work with tenants to tailor their ‘offer’ in some areas covered by standards • Landlords should publish plans by October 2010 for how local offers will be developed • Local offers in place by April 2011

  5. Local pilots • Bristol – developing a local standard for disabled adaptations across the city • Newcastle – developing a standard for all sheltered housing tenants across Newcastle • Hanover – giving tenants choice on a scheme-by-scheme basis over repairs standards including response times, targets, costs and contractor • Sentinel – cross-Hampshire forum to agree standards for empowerment and involvement, including residents’ survey and benchmarking

  6. Early lessons from the pilots • Local offers need new forms of engagement • Tenants have generally welcomed engagement focused on specific areas of service • New forms of engagement can be expensive but may save money in the long term • No clear pattern of which models are working best, but none are failing • Little understanding yet of what happens if local standards go wrong

  7. How we assess performance • Regular engagement • Reported performance • Complaints • Inspections

  8. All RPs must share these with the TSA by 1st October How is the RP meeting the TSA standards? How is the RP going to deliver on local offers? How have tenants been involved in scrutinising performance? How have tenants been involved in producing and scrutinising the report? Limited extensions in the first year only No further guidance from the TSA but guidance from other organisations, e.g. HouseMark and HQN The Annual Reports to tenants

  9. Review of social housing regulation The Comprehensive Spending Review Local tenant panels Tenant Excellence Fund and Tenant Empowerment Grant A look to the future

  10. Contact • Tenant Services Authority • www.tenantservicesauthority.org • 0845 230 7000

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