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Agenda

FIN924: Man Versus Machine--How to Extend Automated Business Processes Using Collaborative, Web-Based Workflow Solutions from Sybase & TightLink. Mitch Bishop Vice President Sales & Marketing - TightLink Corp. mbishop@tightlink.com (510) 649-4855 August 6, 2003. Agenda. TightLink Overview

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Agenda

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  1. FIN924: Man Versus Machine--How to Extend Automated Business Processes Using Collaborative, Web-Based Workflow Solutions from Sybase & TightLink Mitch BishopVice President Sales & Marketing - TightLink Corp.mbishop@tightlink.com (510) 649-4855August 6, 2003

  2. Agenda • TightLink Overview • Compliance Investigation • STP Exception Handling • Account Control • Fraud/Chargeback Management • Summary

  3. What We Do • TightLink delivers Web-based • enterprise case management software… • at a fraction of the cost • Using TightLink, our customers: • Accelerate business process application delivery from months to days • Cut costs by replacing repetitive, paper-based processes • Drive revenue by getting everyone on the same page across LOB • Eliminate expensive custom coding in Java

  4. Select Customers & Partners

  5. Enterprise Case Management for Financial Services Compliance Consumers Executives Operations Business Partners Money Managers Agents … Compliance & Fraud Account Control Exception Handling Payment Disputes Customer Service TightLink Solution Server Lines of Business

  6. Manual Processes Risk Department Executives • Case information is dispersed everywhere • Exceptions cannot be viewed in one place • Paper, FAX & email is insecure • No exception enforcement process or business rules • No accountability, visibility or tracking • No automated support for notification/escalation • Reports are not enough • Customization is expensive • No access to supporting reference data Systems Wires Customers Transfers Other Financial Institutions Branches FinCEN, other Gov’t Agencies Treasury

  7. The TightLink Solution People Risk Dept. • Investigation and analysis of financial activities • Structured and time-stamped interactions • Enforcement of policies, procedures & commitments • Detailed auditing of staff actions & decisions • Engagement of staff in branch offices, other depts. • Secure, roles-based access & visibility for all participants • Information & training for all touchpoint staff • Management reporting for executives Executives KnowledgeBase Financial Systems Wires BusinessRules Alarms & Notifications Case Management Customers Transfers Reference Data Reports Audit Trail Other Financial Institutions Branches FinCEN, other Gov’t Agencies Treasury

  8. Business Benefits • Cut costs by: • Eliminating manual, repetitive processes • Getting fewer people to be more effective • Efficiently tracking & resolving issues • Resolving disputes & corrections faster • Getting to market faster • Drive revenue by: • Eliminating missed sales opportunities • Getting everyone on the same page across LOB • Improve service by: • Proactively involving customers & business partners • Resolving issues faster • Reduce compliance risk by: • Efficient resolution, tracking & audit trails

  9. Rapid Response to Business Needs Solution Servers Application Servers Business Benefits TightLink Database Servers BEA-Weblogic IBM-Websphere Sybase-EAServer … Oracle Sybase Informix… 1980’s 1990’s 2000’s

  10. Application Delivery Today Enterprise Portals Plumbing for user interfaces Expensive Alternatives Custom Coding • Custom Coding • Customization of packaged apps. Application Server Plumbing for software Enterprise Integration Plumbing for integration Enterprise Data Plumbing for data

  11. Solution Server Plumbing for applications Configure - Don't Code Enterprise Portals Plumbing for user interfaces Configuration Configure - Don't Code Saves Money & Time Solution Templates Real applications Application Server Plumbing for software Enterprise Integration Plumbing for integration Enterprise Data Plumbing for data

  12. The Hidden Costs of Coding

  13. Workflow & Collaboration Engine Event Engine System Messages Alarms Audit Email Notifications Email Incorporation Portal GUI http Out/In Web Services Export/Import LDAP TightLink Functional Architecture Customer Interface Employee Interface Partner Interface Web UI GUI Management Access Control Roles & Permissions Business Object Management Knowledge Management Information Management TLObjects (Objects, Attributes, Relationships) KB, Interaction Templates Case Management Collaboration Engine Rule Engine Integration Admin Reports Spell Checker Config. Tool Multi-Tenancy Manager Utilities

  14. IT Benefits • Accelerates business process application delivery from months to days • Implementations are fast & simple • Application templates provide 'head-start' • Configure - don't code approach • Maintain control, without the expense • Multiple applications from single platform • Customizations are fast & simple • Tailored solutions match your business • Reliable, Secure • "Always On" multi-tenancy architecture

  15. Agenda • TightLink Overview • Compliance Investigation • STP Exception Handling • Account Control • Fraud/Chargeback Management • Summary

  16. The USA PATRIOT Act USA PATRIOT Act enacted October 26, 2001 contains strong measures to prevent, detect, and prosecute terrorism and international money laundering. • Vastly expanded the breadth and depth of existing BSA, AML & Anti-Terrorist (AT) laws: • Breadth– expanded the definition of a financial institution and added non-financial institutions • Depth–the act requires financial institutions to: “know your customers”, and to the extent possible, your customers’– customers (an enterprise and cross-enterprise view) • Compliance required now! • Multiple jurisdictions, internationally, are following suit

  17. It's All About Risk The increasing complexity of "Know Your Customer", AML & AT regulations, combined with the increased penalties for non-compliance, make manual processes a high risk proposition for financial institutions. • Relationship Risk • Reputational Risk • Regulatory Risk • Operational Risk

  18. Solution Overview

  19. TightLink CIS • Secure, web-based access to investigations • Collaborative workflow • Documents all investigation steps • Attaches relevant information to each investigation • Complete, consolidated view of customer relationship • Investigation resolution • Add names to cleared or internal watch lists • Files SARs • Complete audit trails • Report wizard & report templates • Knowledgebase for institution policies, compliance regulations, training documents & others

  20. Agenda • TightLink Overview • Compliance Investigation • STP Exception Handling • Account Control • Fraud/Chargeback Management • Summary

  21. The Ideal • Straight Through Processing (STP): Transactions are processed in a fully automated fashion: • routed to the appropriate market • executed • reported back to the trading parties • settled all with no manual intervention required from the point of transaction origin to the point of final transaction completion.

  22. The Reality Source: DTCC 17% Shortfall • A trade that costs $5 to process automatically costs: • $15 if a problem is caught before the end of the day • $50 if caught after the settlement process has begun. • Source: Reuters

  23. STP Solution Virtual Matching Utilities Client Trading Partner STP Exception Handling Internal Trading Systems Counterparty Reference Databases Compliance Executive • Forms • Policies • Procedures • Controls • Knowledge Base Operations Trading

  24. Exception Handling ROI Model

  25. Agenda • TightLink Overview • Compliance Investigation • STP Exception Handling • Account Control • Fraud/Chargeback Management • Summary

  26. TightLink Account Control Point (ACP) • Manages & accelerates the process of opening, updating, & maintaining customer records & accounts • Can be used as part of a comprehensive Section 326 solution • Customers: banks, securities firms, insurance • Value proposition: Using ACP, our customers streamline branch operations, provide more consistent customer service, & improved compliance/oversight.

  27. TightLink ACP Features • Manages entire change process • Ensures all required tasks, forms are completed for each request • Reminds operations of required updates • Checklist management of required tasks & forms • Collaborative workflow for tasks, forms • Complete audit trail • Knowledge base for policies, procedures, controls • Reporting • Interfaces with PATRIOT Compliance Solution

  28. Agenda • TightLink Overview • Compliance Investigation • STP Exception Handling • Account Control • Fraud/Chargeback Management • Summary

  29. Online Fraud "Well over $1 billion in commerce will be lost to fraudulent online transactions in 2003 and business adoption of comprehensive fraud protection services is essential to lowering the significant transaction costs businesses face online." Avivah Litan Vice president & Research Director Financial Services Gartner Group, Inc.

  30. Solution Overview Order Processing Systems Cleared Transaction Order Analysts Executives Rules DB Operations Compliance

  31. TightLink Order Manager • Secure, web-based fraud/chargeback investigations • Collaborative workflow • Documents all investigation steps • Attaches relevant information to each investigation • Complete, consolidated view of orders/transactions • Complete audit trails • Report wizard & report templates • Knowledgebase for policies, compliance regulations, training documents, etc.

  32. Agenda • TightLink Overview • Compliance Investigation • STP Exception Handling • Account Control • Fraud/Chargeback Management • Summary

  33. Enterprise Case Management for Financial Services Compliance Consumers Executives Operations Business Partners Money Managers Agents … Compliance & Fraud Account Control Exception Handling Payment Disputes Customer Service TightLink Solution Server Lines of Business

  34. Take the "No Risk" TightLink Challenge • For qualified customers: • TightLink will build a working prototype of your case management application at no cost to you • Free 30 day secure access to the application via the Internet • Contact • Mitch Bishop • VP Sales & Marketing • TightLink Corp. • (510) 649-4855 • mbishop@tightlink.com

  35. FIN924: Man Versus Machine--How to Extend Automated Business Processes Using Collaborative, Web-Based Workflow Solutions from Sybase & TightLink Mitch BishopVice President Sales & Marketing - TightLink Corp.mbishop@tightlink.com (510) 649-4855August 6, 2003

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