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PRT Meeting Additional Slides June 2010

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. PRT Meeting Additional Slides June 2010. PII Dispatch Review. Project 90665 PII Hardcopy Reports Review 2424 Total Reports Reviewed 350 Reports Discontinued/No Longer Required

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PRT Meeting Additional Slides June 2010

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center PRT MeetingAdditional SlidesJune 2010

  2. PII Dispatch Review Project 90665 PII Hardcopy Reports Review • 2424 Total Reports Reviewed • 350 Reports Discontinued/No Longer Required • 1202 Reports Contain PII • 9 Internal Reports are candidates for PII Removal • Majority are internal GESD Reports (GESD Payroll and Accounting Operation directorate) • Will need Agency Participation in next Phase of Review • 872 Reports Do Not Contain PII

  3. Remedy 7.1 (GESD Initiatives) Status as of 6/11/2010 • Phase I, GESD Help Desks (4) • EmpowHR, PPS, Pay Tech, web TA • Production 2/3/2010 • Phase II - A, PPS SPR’s • Production 4/6/2010 • Phase II – B, EmpowHR IR’s • Requirements and Prototype still under development • ITSD to present Proposal - July 2010 • Production -TBD

  4. Remedy 7.1 (GESD Initiatives) Ongoing and Future Initiatives… • Help Desk Assessment 7/17/2010 • DPRS, CLER, ABCO/Claims Help Desks • Requirements Review underway with ITSD • Implementation will be slated after Help Desk Assessment • Change Management (SCR’s) • Tentatively Scheduled for 9/30/2010 • Web Based Remedy Support • Tentatively Scheduled for 1/3/2011 • Knowledge Management • Tentatively Scheduled for 1/3/2011

  5. Metric Improvements • Executive Dashboard • NFC Home Page • In Development • Fiscal Year 2010, 4rd Quarter Implementation • 2011 SLA’s and Metrics • In Progress

  6. Help Desk Assessment • Kickoff Meeting 6/8/2010 – All GESD Help Desks • Functional Analysis • Customer Experience Assessment (Volunteers Needed for interviews) • Performance Management Strategy • Process Optimization • Workflow Design/Analytics • Quality Program Optimization • First Call/Call Center Analysis • Staffing Model Development and Analytics • Technology Review

  7. Help Desk Assessment (Cont.) • Echo Back – July 1, 2010 • Assessment Deliverable – Mid July 2010 • Current Processes • Best Practices • Project Deliverables • Recommended Solution including Process and Technology Changes

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