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EForms and Service Delivery through State Portal & SSDG Kavita Bhatia

EForms and Service Delivery through State Portal & SSDG Kavita Bhatia. Department of Information Technology Ministry of Communications & Information Technology (Government of India). NeGP Vision.

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EForms and Service Delivery through State Portal & SSDG Kavita Bhatia

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  1. EForms and Service Delivery through State Portal & SSDGKavita Bhatia Department of Information Technology Ministry of Communications & Information Technology (Government of India)

  2. NeGP Vision • “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man” May, 2006

  3. Objectives • Easy, anywhere and anytime access to Government Services (both Information & Transactional) • Enables integrated service delivery by • Online/Offline e-filing of application forms at CSCs through State Portals • Intelligent routing of forms to the destination field office by SSDG • A front end application mechanism through EForms • Enable assured electronic delivery, acknowledgement and status tracking of application • Facilitate online payments • ‘e’Repository of Government Information and services • MIS reporting at the State level

  4. Project Components

  5. State Portal The State Portal has been envisaged to cater to providing information, and delivering online citizen centric services to citizens via integrated web applications . The main features are as follows: • ‘Single point of access’: for e-Governance and Government to Citizen (G2C) services through Common Service Centres (CSCs). Thus the Portal shall act as an Integrated Services Delivery Channel. • Presence/Brand Building: Shall be the face of the government to the entire world and therefore act as a strong tool to position its services and strengthen the public presence/ brand. • Citizen Relationship: Shall be the virtual face, where an end-user can access information or interact with the government, any time from any place from the Internet / CSCs. • Cater to Government’s Long Term Strategy: Most importantly the portal is the vehicle to the Government’s long term strategy of paperless, improved governance including transparency and accountability.

  6. State Portal – Contd.

  7. Application • It is envisaged to facilitate the submission of electronic forms for citizen centric services through the application. • A citizen will be able to download the form through the Common Service Center (CSCs) outlets and submit his/her application electronically. • The print out of the same shall be taken at the backend departmental office and shall acknowledge the receipt of the same. • A citizen will be able to track the status of his/her application / request at any point in time.

  8. State Service Delivery Gateway - SSDG • SSDG shall provide seamless interoperability and exchange of data across the departments • SSDG shall provide a common set of specifications and a single point access • Multiple Delivery Channels : Easy provisioning of services through various delivery channels seamlessly • Simplified view of the External world to the Departments

  9. SSDG – Contd. • Short term goals • Intelligent routing to the destination field office • Unique Application ID for status tracking • Transaction Log & Time stamping • Acknowledgement to the citizen • Departmental workflow can evolve gradually • Interface with legacy applications • Long term goals • Sharing of data across departments • Verification services eliminating the need for documents • Integrated services • Delinking backend from the front end • Multiple front ends • Simplified external view to the departments • Shared services hub

  10. Gap Infrastructure • Necessary gaps in the existing level of Infrastructure • Computing • Connectivity • The minimal gap infrastructure for the departments would enable these departments to interact to get the printout of service requests from the central infrastructure.

  11. Implementation Strategy • Leverage the common infrastructure of SWAN, SDC and CSCs • State Portals (SP) and SSDGs (State Service Delivery Gateways) hosted on SDCs • All EForms on State Portal • Submission of EForms through the State Portal at Common Service Center (CSCs) • Service request routed through SSDG to the respective field office with unique Transaction ID • Provide for a Standard interface of interactions between departments / external entities • Adopt Standards that ensure future expansion and interoperability

  12. Strategy SDC CSC Unique Application ID Authentication Message Routing Guaranteed Delivery Transaction Log Timestamping Acknowledgement Status Tracking … CSC Internet CSC SSDG SWAN State Districts SHQ Blocks Collector’s Office Taluks Tehsil / Taluks List Services List Offices Publish Forms .. State Portal Registration Revenue Municipalities Transport Govt. Departments at various levels

  13. THANK YOU

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