Interoperability Connectors for Microsoft System Center

2. Interoperability Connectors for Microsoft System Center Kevin Muldoon Senior Program Manager Microsoft Corporation MGT307

3. Agenda • Challenges Addressed / Key Capabilities • Why Interop • Architecture • Operations Manager 2007 R2 Connectors • Product Features • Universal Connector • Demo • Service Manager Connectors • Roadmap

4. System Center Interoperability • Utilize multiple tools to manage IT environments • Management cannot see health of IT investment in one place • Administrators need to be experts in multiple technologies to handle issues from different sources • Help desk tickets manually transcribed to incident management systems Challenges Addressed Connector for HP OpenView Connector for IBM TEC • Interoperate with enterprise management & incident management systems • Forward alerts from SCOM 2007 R2 to enterprise management & incident management systems to create events and incidents • Inter-twining of tools/processesto produce an effective, efficient solution Key Capabilities

5. Interoperate with other Enterprise Management and Ticketing systems Integrate alerting data and asset information into their Enterprise Operations workflow Ability to receive inbound alert, asset, and health data Why Interop for System Center? OpsMgr SvcMgr CfgMgr Interoperate with other Enterprise Management and Ticketing systems Interoperate with other CMDB’s and Ticketing systems Interoperate with other CMDB’s and Ticketing systems System Center Interop

6. Manager of Managers Integration • Provide alerting data from Operations Manager into the top level Enterprise Management System • Enables creation of tickets on 3rd party systems upon incident detection • Sync of alert information between both systems • Provide ticketing data from Service Manager into the Enterprise level ticketing system

7. Common across System Center Cross Platform & Interop Microsoft is active on the OpenPegasus steering committee Our commitment to using open source technology System Center Interop Architecture OpsMgr SvcMgr WS-Man WS-Man WS-Man (OpenPegasus) CIMOM (OpenPegasus) OpsMgrProviders ConnectorProviders OSResources TEC, OVORemedy, Universal

8. Systems Center Interop Architecture Flow Operations Manager Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Connector Service

9. Systems Center Interop Architecture Flow Operations Manager Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Connector Service WinRM Open Pegasus

10. Systems Center Interop Architecture Flow Operations Manager Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Connector Service winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password> WinRM Open Pegasus

11. Systems Center Interop Architecture Flow Operations Manager EMS APIs Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Interop Provider Connector Service winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password> WinRM Open Pegasus

12. System Center Operations Manager 2007 R2 Connectors

13. Operations Manager 2007 R2Universal Connector

14. Systems Center Interop Architecture Flow Universal Connector Custom Integration Logic Public APIs, i.e., GetMonitoringAlerts Integration Adapter OpsMgr SDK Connector Service Interop Provider winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password> WinRM Open Pegasus

15. Operations Manager 2007 R2 Universal ConnectorProcessing Flow • New alert forwarded to remote system in either XML or Unix Property file format • Provider on remote system creates a file (xml or property file) in a specified directory (%ProviderInstallDirectory%\UnvEvents\FromOpsMgr) • Customer’s integration picks up file from specified directory and inserts data into customer’s application • Customer’s integration creates a file in a specified directory with specific data to update Operations Manager alert, i.e.. TicketID, owner, custom fields (%ProviderInstallDirectory%\UnvEvents\%ManagementGroup%) • Universal Provider picks up Customer’s integration file and sends it back to Operations Manager to update alert

16. demo Operations Manager 2007 R2 Universal Connector

17. Operations Manager 2007 R2 Interop ConnectorsTechNet Forums • Interop – General • http://social.technet.microsoft.com/forums/en-US/interopgeneral/threads/ • Interop – Tivoli Enterprise Console Connector • http://social.technet.microsoft.com/Forums/en-US/interoptivoli/threads/ • Interop – HP OpenView Operations Connector • http://social.technet.microsoft.com/Forums/en-US/interophpoperationsmanager/threads/ • Interop – BMC Remedy ARS Connector • http://social.technet.microsoft.com/Forums/en-US/interopremedy/threads/ • Interop – Universal Connector • http://social.technet.microsoft.com/Forums/en-US/interopuniversalconnector/threads/

18. Service Manager Connectors

19. Service Manager ConnectorsUniversal Inbound • Use Cases • Forward events/alerts from monitoring sources (such as HP OM for Windows) into SCSM to create incidents • Forward trouble tickets/incidents from other help desk sources into SCSM to create incidents • Bi-directional synchronization of the event/incident updates throughout the life of the event/incident • Ability to extend the incident class with the necessary data from the remote system • Ability to route newly created incidents to the appropriate support group/person based on data in the incident

20. System Center Interop RoadmapSystem Center Operations Manager

21. System Center Interoperability • Microsoft • Partners • CA • EMC • IBM • Infront • iWave • Quest • Opalis • Seamless SCOM SCSM SCCM HP OVO / OM IBM TEC BMC Remedy Uni-versal Inbound BMC Remedy HP Service Manager Uni-versal HP Service Manager IBM Netcool MS Visual Studio TFS MS Dynamics MS Project EMC Smarts CA Uni-center CA Spectrum HP CMDB BMC Atrium CMDB BMC Event Mgr BMC Patrol CA CMDB IBM Netcool HP Service Desk HP Service Center CA Service Desk Alarm-Point

22. question & answer

23. Required Slide Speakers, TechEd 2009 is not producing a DVD. Please announce that attendees can access session recordings at TechEd Online. Resources • www.microsoft.com/teched Sessions On-Demand & Community • www.microsoft.com/learning • Microsoft Certification & Training Resources • http://microsoft.com/technet • Resources for IT Professionals • http://microsoft.com/msdn Resources for Developers

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