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Management Pearls for an Ambulatory Surgery Center

Discover valuable management insights for Ambulatory Surgery Centers (ASCs), including key elements such as operations, staff satisfaction, cost-effectiveness, and patient care protocols. Learn from the history of ASCs, current trends, and practical strategies for pre-op, intra-op, and post-op phases to optimize operational excellence and patient outcomes. This guide offers expert advice on staffing, patient care protocols, efficient scheduling, medication management, pain control strategies, and discharge procedures. Benefit from evidence-based practices to improve ASC performance, patient satisfaction, and overall efficiency.

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Management Pearls for an Ambulatory Surgery Center

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  1. Management Pearls for an Ambulatory Surgery Center Eric R. Briggs, M.D. Vanderbilt University Medical Center February, 2018

  2. What is an ASC? • Freestanding medical facilities where same day or outpatient surgeries are performed • What Medicare says it’s not: • ASCs are not permitted to share space, even when temporally separated, with a hospital or Critical Access Hospital outpatient surgery department, or with a Medicare-participating Independent Diagnostic Testing Facility (IDTF)

  3. What is an ASC? • Freestanding medical facilities where same day or outpatient surgeries are performed • What Medicare says it’s not: • ASCs are not permitted to share space, even when temporally separated, with a hospital or Critical Access Hospital outpatient surgery department, or with a Medicare-participating Independent Diagnostic Testing Facility (IDTF) • Duration of care not to exceed 24 hrs

  4. ASC’s • Higher patient, surgeon, staff satisfaction • Lower Cost • More Convenient • Better Efficiency • Lower Infection Rates • Smaller scale but complex and fluid requiring constant attention and adjustments

  5. Timeline • 1966-67 – looking for more affordable and accessible outpatient alternatives, hospitals in California and Washington D.C. develop Ambulatory Surgical Care facilities in conjunction with hospitals

  6. Timeline • 1970 – “Surgicenter” opens in Phoenix, AZ • Wally Reed • John Ford • First Ambulatory Surgery Center

  7. Timeline • Currently – (2015) 5,400 ASC’s; 23 million surgeries/yr • Today ~30% of those receiving care in ASC’s are Medicare beneficiaries • over 3,500 procedures approved

  8. Experience • 4 separate ambulatory centers over the last 8 years • MultiSpecialty with GI endoscopies, ophthalmologic, pain procedures, plastics, ENT with peds, gynecologic, urologic, orthopedic/podiatric; 5 OR’s; 2 endo suites; 10 PreOp bays; 9 PACU phase 1; 4 PACU phase 2

  9. Experience • Orthopedic Center 30 min away from Vanderbilt Main Campus; 4 OR’s (typically use 2 surgeon model with each getting a “flip” room); 6 preop bays; 6 PACU phase 1 and 4 PACU phase 2 bays • Orthopedic Center on Vanderbilt Main Campus; 3 OR’s (typically use 2 surgeon model with “flip” room competition); 4 preop bays; 4 PACU bays (no phase 2)

  10. PreOp • PreOp Assessment • RN typically but may not have to be • Determine unacceptable criteria

  11. PreOp • PreOp Assessment • RN typically but may not have to be • Determine unacceptable criteria • Many patients will fall into gray area and should be presented to anesthesiologist prior to being placed on schedule • Criteria may vary depending on the type of surgery

  12. PreOp • Arranging OR Schedule • Who does it? (surgeon’s office vs. ASC) • Ensure those that contact patients give explicit and clear instructions • Short/simple case as first start to facilitate starting day on time • Avoid perineural catheters, pts with history of difficult IV sticks, etc. as 1st start cases

  13. PreOp • Adequate space • 1 preop bay for each OR • 2 preop bays for rapid turn over procedures (cataracts and colons) • Adequate Staff • More needed in AM

  14. PreOp • Paper Charts should be preorganized • Preop evaluation (prefilled), consents, labs/tests, surgeon H&P, billing sheets • EMR should be customized for flow through phases of care • Templates can be built to prefill required fields (normal exam)

  15. PreOp • Patient care • Set up realistic expectations for pts • Regional Anesthesia • No Pain = No Opioids = No PONV • Faster out of OR; Faster out of PACU • Multimodal Analgesics • What’s your cocktail? • PONV prevention/plan

  16. IntraOp • Continue the effort • Continue multimodal analgesic strategy and be sparing with opioids • Desflurane for long cases (12 hr plastics) • PONV strategy • Careful titration at end of case • Work harder to bring patient out of OR awake

  17. PostOp • Management can depend somewhat on how much space is available • PACU bay to OR ratio • Phase 2 bays can help clear out Phase 1 • Ensure adequate staffing • Can fluctuate, so flexibility of Periop RN’s can be key

  18. PostOp • Expected Duration of Recovery • Painful surgery vs non • Regional block vs no block • Length of case • Surgeon dependent factors • PACU RN factors • Take this out of the equation

  19. PostOp • Get PO started as soon as possible • Snack and beverage • Pain expected to be/described as significant • Start PO analgesics early in PACU course • Titrate IV opioids as indicated • Revisit regional if suitable

  20. PostOp • Parallel processing • Discharge instructions to family/friend while another gets pt dressed and ready for discharge • Be present • Offer encouragement

  21. OR Management • Competent manager • Good relationship with all personnel required • All will be asked to help out from time to time • Calm demeanor is very helpful • Surgeons/Anesthesiologist/Manager • Work together daily to adjust schedule

  22. OR Management • Very Challenging/frustrating • Flexibility is key • Goal is to be as efficient as possible • Get cases done as soon as possible • Get personnel out/off the clock • Time spent up front usually pays off • Case length can be unpredictable, throwing everything off

  23. OR Management • Shifting OR’s or staff • Can a Flip Room be opened? • Surgeon in OR is running later and will bump another surgeon • Running ahead of schedule? • Call in pts early

  24. Flip or Flop • Surgeons get a flip room? • One surgeon gets 2 OR’s • “Calls out” when closing for next pt to roll back to OR • While one case is closing, the other pt is being induced/prepped/draped • “Reward” for productive surgeons

  25. Flip or Flop • Huge time saver for the surgeon • Are we missing out on # of surgeries? • Surgeon must participate to fully utilize this option • See/Mark/Consent next patient before scrubbing into current case • Less utilization of OR though

  26. ASC’s • Higher patient, surgeon, staff satisfaction • Lower cost • More convenient • Better Efficiency • Smaller scale but complex and fluid requiring constant attention and adjustments

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