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CRM

CRM. CRM – Functions & Benefits. We are in process of implementing CRM (online system) across india where ever magicon service centre exists. Functions : Online job punching. DOA call registering & DOA certificate printing. New spares PO generation. Defective spares dispatch.

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CRM

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  1. CRM

  2. CRM – Functions & Benefits We are in process of implementing CRM (online system) across india where ever magicon service centre exists. Functions : • Online job punching. • DOA call registering & DOA certificate printing. • New spares PO generation. • Defective spares dispatch. • Defective handsets dispatch. • New spares dispatch from HO. • Repaired handsets dispatch from HO. • Handset software downloads. • Reports generation – Current stock, Repaired, PNA, O/W calls Benefits : • Centralised system which helps in faster tracking of customer handsets. • Intimation to customer over handset repair status through SMS. • Stock can be maintained & check online anytime. • PO can be tracked on daily basis to fasten spare dispatch & recycling. • All models software availability - can be downloaded from anywhere. • All reports such as Current stock, repair, pending & PNA handsets can be taken out easily.

  3. Introduction

  4. Create Job

  5. ELS

  6. Repair

  7. Handover

  8. DOA Call

  9. DOA – Terms Acceptance

  10. Print DOA Certificate

  11. DOA Handover

  12. Job Status

  13. Job Search

  14. Warranty Check

  15. PO

  16. Add PO

  17. PO Processed

  18. Material Receive in Stock

  19. Current Stock

  20. Defective Spares dispatch

  21. ASC handset sent for L3 Jobs

  22. Defective handset dispatch to HO

  23. Defective Challan

  24. Process at L3 (HO)

  25. L3 Jobs under repair process

  26. L3 jobs ready for dispatch

  27. Dispatch Challan

  28. Courier Details

  29. L3 handset receive at ASC

  30. L3 Job Status At ASC

  31. ASC – Job handover

  32. Report – My Report

  33. Software Section

  34. Add Engineer

  35. Change Password

  36. Thanks

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