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Deployment Advisory Services (DAS) Service Introduction Ver 4.1

Deployment Advisory Services (DAS) Service Introduction Ver 4.1. Zscaler Customer Success Team. DAS Overview. DAS Overview. What Is DAS ? Deployment Advisory Services A paid service to get customers properly started on their deployment DAS Goal

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Deployment Advisory Services (DAS) Service Introduction Ver 4.1

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  1. Deployment Advisory Services (DAS) Service IntroductionVer 4.1 Zscaler Customer Success Team

  2. DAS Overview

  3. DAS Overview • What Is DAS ? • Deployment Advisory Services • A paid service to get customers properly started on their deployment • DAS Goal • Proper design - Design configuration guidance based upon best practices • Speed - Get traffic flowing - ensure immediate security protection from the Zscaler service • DAS Value • Experience – Best practices based upon hundreds of deployments, large or small • Speed – Ensuring quick time to value of the service

  4. DAS Entrance + Exit Criteria DAS IS A ONE-TIME SERVICE TO GET YOU LAUNCHED... YOU CONTINUE TO DEPLOY FOLLOWING THE BEST PRACTICE GUIDANCE Entrance Criteria Exit Criteria • New Service Start • Customer designates a project lead + technical lead, and executive sponsor • Customer is ready for fast-paced Deployment • Design is complete • Traffic is flowing or service expires

  5. DAS Success Speed to Value Proper Design Satisfaction • Success = Get > 25% of user traffic flowing in 90 days • Resiliency • Redundancy • Performance • 30, 60, 90 day Check-ins

  6. Cloud Deployments – A Partnership Best Practice Guidance Configure Configure CUSTOMER TRAFFIC FORWARDING Customers – Owns and configures, their routers, firewalls, network infrastructure Zscaler - provides best practice guidance, configures cloud-side configuration ZSCALER AUTHENTICATION Customers - Own ID management systems, perform Zscaler recommendations Zscaler - Provides best practice guidance for user identification POLICIES Customers – Provide policy requirements, perform Zscaler recommendations Zscaler - Provides best practice guidance and set-up assistance REPORTING / LOGGING Customers – Provide reporting and logging requirements, SIeM set-up Zscaler - Provides best practice guidance and set-up assistance 5

  7. The 5 Phases Of A Successful Zscaler Roll-out 4) SSL Inspection 2) Authentication 5) Break-Out 3) Road Warriors 1) Traffic Flowing 1 2 3 Add SSL Inspection, if desired 4 5 Local internet break-out of other sites traffic to Zscaler. (remove back-haul) Add Road Warriors Add Authentication, for granular policy control and reporting Get traffic flowing and get protected, add complexity later ! Set-up primary and secondary GRE tunnesl (with PAC Files) from main egress points

  8. DEPLOYMENT FLIGHT PATHTAKE-OFF TO RIGHT DIRECTION, GET TO CRUISING ALTITUDE, MAINTAIN ALTITUTE EXPAND AUDIT, MAINTAIN TAKE-OFF BUILD TEMPLATE BASED UPON BEST PRACTICES, GET TRAFFIC FLOWING DAS – DEPLOYMENT ADVISORY SERVICES ONGOING SUPPORT = DAILY-WEEKLY-MONTHLY ENGAGEMENT, MOVE TO 100% TRAFFIC 6 MONTH ARCHITECTURAL REVIEWS, TAM SUPPORT TAM OR ZTAC ONGOING SUPPORT SOLUTION ARCHITECTS. TAM

  9. DAS FOCUS 25%+ 0% 100% User Traffic SYSTEM + SECURITY GRADE = B SYSTEM + SECURITY GRADE = A Configuration Traffic Forwarding – Corporate Main sites Traffic Forwarding – Corporate Branch Sites Traffic Forwarding – Some Road Warriors Traffic Forwarding – All Road Warriors Authentication Policies – SSL Inspection Policies - Basic Reporting – CXO Reports DAS TEAM CUSTOMER

  10. DAS Package Comparison DAS PACKAGES PROVIDED PER CUSTOMER TOTAL USER SIZE

  11. DAS Project

  12. DAS Technical Process Stages DAS designs and launches deployments through best practice guidance, then customers continue to roll-out traffic STAGE 1- DESIGN STAGE 2- BUILD STAGE 3- TRAFFIC ROLL-OUT HAND-OVER HAND-OVER CONFIGURE GUIDANCE TEST GUIDANCE DESIGN PILOT PRODUCTION 90-DAY CHECK-IN • Select Users • Hand-over from Sales • Complete Design + Deployment • Traffic forwarding • Authentication • Policy structure • Reporting • Internal IT testing • Test key applications • Test business process • Hand-over to CSM • ZTAC Team for ongoing support • Production 11

  13. DAS Key Milestones 12

  14. Zscaler + Customer Resource Plan 13

  15. Zscaler Deployment Resource Plan

  16. DAS Key Technical Guides

  17. Design WizardWizard is completed by the Zscaler Sales team on behalf of customer, to start the design scope 16

  18. Best Practice Design Considerations (BDPC)Information provided to customers in advance of Project Design Call, explaining concepts 17

  19. Design + Deployment PlanDeployment Design and Implementation Plan 18

  20. Zscaler Mission Critical Audit (ZMCA) Scorecard – SampleConfiguration best practices audit, to ensure high availability and resiliency

  21. Zscaler Cloud Readiness Scorecard - SampleKey checks to ensure you deployment is cloud-ready

  22. DAS Exit Hand-Overs

  23. DAS Exit • Hand-Over to Customer Success Manager (CSM) • To ensure your continued success, with a single point of contact • Hand-Over to Support • For Ongoing 24x7 Support (Zscaler Technical Assistance Center) • See Support Best Practices Guide on help portal on how to engage ZTAC • TAM Support (For TAM Accounts)

  24. Escalating A Ticket – All Accounts • 1) Customer Thermometer Button (Recommended) • Find buttons on your ticket email updates from Zscaler • Click Yellow or Red button to escalate • Be sure to click a green or gold button a 2nd time, once issue is solved and you are happy • Alerts sent to 24x7 support leadership team who with review the support ticket • 2) Web Portal (Recommended) • Click link - https://help.zscaler.com/escalate-ticket2 • 3) 24x7 Phone: • USA Toll Free: +1-800-953-3897 • Global Direct: +1-408-701-0534 • UK : +44 20 3514 2748 • France: +33-1-7418-1777 • Germany: +49-2-21-8282-9199 • Netherlands: +31-3-0808-0255 • Australia: +61-2-8417 2939

  25. Escalating A Ticket – For TAM Accounts (Premium Plus) • 1) Customer Thermometer Button (Recommended) • Find buttons on your ticket email updates from Zscaler • Click Yellow or Red button to escalate • Be sure to click a green or gold button a 2nd time, once issue is solved and you are happy • Alerts sent to 24x7 support leadership team who with review the support ticket • 2) Web Portal (Recommended) • Click link - https://help.zscaler.com/escalate-ticket2 • 3) Contact Your TAM (Technical Account Manager) • 1st leverage # 1 or #2 above, to ensure your issue is escalated • Then contact your designated TAM, if available, for strategic guidance

  26. Thank you

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