Electronic Business Systems

1. 7 ElectronicBusinessSystems

2. Chapter Objectives • Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Online transaction processing • Enterprise collaboration

3. Chapter Objectives • Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.

4. The e-Business Application Architecture

5. Enterprise Resource Planning Integrated Logistics Production Planning Sales Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources

6. Retention and Loyalty Programs Marketing and Fulfillment Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Customer Customer Service and Support Contact Management Customer Relationship Management

7. Front Office Applications Back Office Applications Enterprise Application Cluster Enterprise Application Cluster Enterprise Application Integration • CRM Application • Customer Service • Field Service • Sales Order • Product Config • ERP Application • Distribution • Manufacturing • Scheduling • Finance Customers Business Partners Suppliers Cross-Functional Integrated Systems

8. Supply Chain Life Cycle Schedule Make Deliver Order Commitment Demand Planning Manufacturing Planning SCM Functional Processes Advance Scheduling Distribution Planning Transportation Planning SCM Integrated Solution Internetworked Supply Chain Management Supply Chain Management Commit

9. 1 2 4 • Transaction • Processing • Batch • Online/Realtime Document and Report Generation Data Entry 5 Inquiry Processing Database Maintenance 3 Transaction Processing Systems

10. Enterprise Collaboration System Electronic Communications Tools Electronic Conferencing Tools Collaborative Work Management Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing Tools for Enterprise Collaboration

11. Marketing Production Operations Human Resource Management Functional Business Systems Accounting Finance Functional Business Information Systems

12. Marketing Information Systems Sales Force Automation Customer Relationship Management Sales Management Interactive Marketing Market Research and Forecasting Advertising and Promotions Product Management Marketing Information Systems

13. Context Content Demographic/ Psychographic Online Behavior Community Targeted Marketing

14. Intranet Computer Integrated Manufacturing Manufacturing Resource Planning Manufacturing Execution Systems Engineering Systems Remote Worker • CAD • CAE • Computer- • Aided • Process • Planning • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control • Production • Forecasting • Production • Scheduling • Quality Control Supplier Extranet Manufacturing Information Systems

15. Training & Development Compensation Administration Staffing • Manpower • Planning • Labor Force • Tracking • Succession • planning • Performance • appraisal plans • Contract • costing • Salary forecast Strategic Systems • Labor Cost • Analysis • Turnover • Analysis • Training • effectiveness • Career • matching • Compensation • effectiveness • Benefits • Analysis Tactical Systems • Recruitment • Workforce • Planning • Skill assessment • Performance • evaluation • Payroll • control • Benefits • Administration Operational Systems Human Resource Management

16. Accounting Information Systems

17. Financial Information Systems Investment Management Financial Planning Cash Management Financial Information Systems Capital Budgeting

18. Chapter Summary • The e-Business Application Architecture reflects the key e-business applications and their interrelationships. • Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes. • Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain.

19. Chapter Summary (cont) • A transaction processing system is an information system that processes data resulting from the occurrence of business transactions. • Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management. • Marketing information systems support traditional and e-commerce processes and management of the marketing function.

20. Chapter Summary (cont) • Computer-based manufacturing systems help a company simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. • Human resource information systems support human resource management in organizations. • Several different types of electronic payment systems are used to support e-commerce transactions.

21. Chapter Summary (cont) • Because the Internet is not a secure network special security measures must be undertaken to protect sensitive customer information.