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SE681: Poster Frenzy Activity By Nilesh Patel

SE681: Poster Frenzy Activity By Nilesh Patel. An Empirical Study of an Informal Knowledge Repository in a Medium-Sized Software Consulting Company (ICSE'03) Authors: Torgeir Dingsoyr, Emil Royrvik Publication Date: May 2003 pp. 84. Overview. " Knowledge is the prime asset of a software

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SE681: Poster Frenzy Activity By Nilesh Patel

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  1. SE681: Poster Frenzy ActivityBy Nilesh Patel An Empirical Study of an Informal Knowledge Repository in a Medium-Sized Software Consulting Company (ICSE'03) Authors: Torgeir Dingsoyr, Emil Royrvik Publication Date: May 2003 pp. 84

  2. Overview "Knowledge is the prime asset of a software developing firm". An introduction to ‘The Informal way of Knowledge sharing’. This paper shows how the success of an informal knowledge sharing tool, called WOX - Well Of Experience, makes Computas, a software development firm, think seriously about the need of good in-house Knowledge management techniques.

  3. Why Knowledge Management? Knowledge management has attracted a number of industries from different domains. As per authors view, this field draws attention of software developer firms for following facts, • Software Engineering is knowledge-intensive work. The main asset in software companies is what has been called the intellectual capital • In order to improve software development, the management of knowledge has to be improved as well.

  4. Something about knowledge… Two main strategies for knowledge management : • Codification • Personalization Information Categories : • Enlightenment • Problem understanding • Instrumental • Factual • Conformational • Projective • Personal or political Types of knowledge repositories : 1. External knowledge repositories 2. Structured internal knowledge repositories 3. Informal internal knowledge repositories

  5. Aspects of Knowledge Management Four Corners of Diamond • Knowledge repositories and libraries • Communities of knowledge workers • Knowledge cartography or meta knowledge. • The flow of knowledge

  6. Research study The company: Computas software consulting company, founded in 1985. -Expertise in developing knowledge-based systems for a variety of customers. The Tool: The knowledge repository: Well of Experience (WOX) -unstructured knowledge repository -Passive tool with mixed approach of Codification and Personalization strategies. The Research Method: Data collection - A method inspired by ethnography. Interviews, Screenshots, Pictures, Logbook Analysis - Grounded theory for Analysis organize the data: constructed a database, N5, a tool for analysis of qualitative research data categorization of the interviewed people: managers, project managers, developers, people responsible for knowledge management.

  7. The Power of WOX Usages of WOX • Solve a specific technical problem. • Getting an overview of problem areas. • Avoiding redundancy in having to explain the same solution to several people. • Improve individual work situation by adjusting technical tools. • Finding who has a specific competence in the company.

  8. Critics What I like about this paper… • Authors have used realistic approach to find out the implementation and effect of using informal strategy for knowledge sharing. The area of improvement… • The quantitative measurement of improvement by implementation this strategy should be done. • The formal aspect should not be neglected, if we want to expand knowledge management to decision making.

  9. Questions… 1. What type of repository the WOX tool is using? 2. What type of tool the WOX is? Active or Passive? 3. Illustrate strengths and weaknesses of informal way as compare to formal

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