New Technology and Child Welfare

1. New Technology and Child Welfare George Gabel and Kathryn Kulbicki

2. Technology Acceptance Model (TAM) • Identifies two primary components that predict worker acceptance of new technologies • Perceived usefulness • Perceived usability The Technology Acceptance Model. (Hubona, & Geitz, 1999).

3. PerceivedUsefulness • Should not • Disruptcurrent workflows • Introduce new delays • Should • Help workers accomplish their jobs • Bring about new capabilities • Meaningfully increase productivity

4. Perceived Usability • Degree to which the technology allows workers to accomplish their work: • Faster • More accurately • With greater satisfaction

5. Tablets

6. Delaware - iPads • Delaware Division of Family Services issued iPads to all frontline staff • Foster home coordinators • Visited foster family monthly • Investigators • Looking into abuse allegations • Permanency workers • Everyone except clerical and support staff For more information: Linda M. Shannon, MSW Division of Family Services Linda.Shannon@state.de.us

7. Delaware – iPad Functionality • Access email • Download data from SACWIS • Enter data into SACWIS   SACWIS contains: • All prior notes • All data, such as people associated with family For more information: Linda M. Shannon, MSW Division of Family Services Linda.Shannon@state.de.us

8. Delaware - Benefits of iPads • Investigators • Take pictures of injuries • Work with office to decide whether to bring child to ER • Frontline staff • Enter notes • Use portable Bluetooth printer/ scanner • Upload documents like rent receipts • Print out plan, e.g. removal of child • Get family signature For more information: Linda M. Shannon, MSW Division of Family Services Linda.Shannon@state.de.us

9. Delaware – iPad Security • Data encrypted on tablet • Password • iPad location ascertained via GPS when missing For more information: Linda M. Shannon, MSW Division of Family Services Linda.Shannon@state.de.us

10. Delaware - TAM • iPad use began summer 2013 • First tested 3 different tablets • Funded through federal technology grant & the state budget • Some staff feel that iPad disrupts staff/family interaction • Interfere with conversation, eye contact • These workers take notes on paper • Enter into SACWIS electronically later For more information: Linda M. Shannon, MSW Division of Family Services Linda.Shannon@state.de.us

11. Delaware - TAM • iPads are well accepted by staff • Trained by internal Center for Professional Development • Support team developed, composed of most knowledgeable staff • 1-day training • Two older workers were initially skeptical • Later won over For more information: Linda M. Shannon, MSW Division of Family Services Linda.Shannon@state.de.us

12. Kentucky –iPads telemedicine • A USDA-funded project • Provides support to children and teens in foster care in a rural, underserved region • For a child who has experienced abuse or neglect, an iPad means a direct link to a highly-trained, caring therapist who stands ready to listen and help http://www.kvc.org/ http://www.kvc.org/sites/default/files/USDA%20Funds%20Innovative%20KVC%20Project%20Using%20iPads%20Feb%202014.pdf

13. GPS & Wi-Fi

14. Oregon - GPS & Wi-Fi • Additional Technologies that Oregon provides to their workers: GPSWi-Fi • Saves time - Access files on the go • Helps plan your day - Availability of data • Keeps workers safe For more information: Susan Lopez Operation and Policy Analyst CIRT & Sensitive Issue Coordinator The State of Oregon DHS Office of Child Welfare Program susan.a.lopez@state.or.us

15. Speech to Text http://yamthapa.blogspot.com/

16. Speech to Text • Oregon and Delaware are both using software which records • Designed for workers who don’t like to type • Software use seems to be a personal preference either loved or hated • Delaware is using Dragon Speak • Oregon is using Speak Write

17. Social Media

18. Arizona - Twitter • Use Twitter to help prevent child abuse • The tips will appear on Twitter @pcaaz • A tip a day for how to prevent child abuse • The focus was on positives • "Strong communities grow resilient children." • "Building language and literacy skills early on helps children. Read to children every day." www.facebook.com/PreventChildAbuseArizona http://www.dcourier.com/main.asp?SectionID=1&SubSectionID=1&ArticleID=129900

19. Oregon - Facebook

20. Social Networking • Foster parents should not be against social networking • It is impossible to keep kids away from social networking • Social networking can promote reunification • Foster children can encounter a unique problem online • Unauthorized contact with their birth families • Social networking web sites provide birth families with powerful ways to find foster children, even when contact is forbidden

21. Video Conferencing

22. Skype • Set up Skype dates between siblings separated into different foster or adoptive homes. • Use Skype for additional visits in-between regular in person visitation between foster children, birth parents, and other members of the birth family. • Use Skype for visits between children who have been adopted and birth parents or other members of the family of origin within an open adoption. Adoption / Foster Care

23. Skype • Different ideas for using Skype: • Play charades • Have the children play musical instruments for their parents or vice versa • Have the children sing songs they are learning at school, home, or church • Have the children read to their parents • Ask birth parents to read the child bed time stories via Skype Adoption / Foster Care

24. Geographic Information Systems (GIS) http://catalog.flatworldknowledge.com/bookhub/reader/3798?e=campbell_1.0-ch07_s02

25. Arizona - GIS Maximizing Resources For more information:Lucas Murray Arizona Department of Economic Security LucasMurray@azdes.gov

26. Illinois - GIS Education Stability SchoolMinder: School-Based Search For more information:Richard Foltz Illinois Department of Children and Family Richard.Foltz@Illinois.gov

27. Text Messaging

28. Text Message Reminders • Parents in a training program receive • Participants in the Text Message group received weekly text reminders about the day and time of their parenting class • Results suggest that sending text message reminders increased program completion rates For more information: Kantahyanee Murray kmurray@ssw.umaryland.edu

29. Text Message Reminders • An urban, community-based child maltreatment prevention agency collaborated with the University of Maryland to conduct a parent engagement study • Aim was to examine how text messaging might increase attendance and completion among parent training program participants For more information: Kantahyanee Murray kmurray@ssw.umaryland.edu

30. Technology Acceptance Model (TAM) • What is your attitude toward the technology that we shared? • Perceived usefulness • Perceived usability The Technology Acceptance Model. (Hubona, & Geitz, 1999).

31. Additional Information • Child Welfare Gateway • https://www.childwelfare.gov/preventing/communities/media.cfm • NRCCWDT – Research Roundups • Using Social Media to Locate Unreachable Child Welfare Research Participants; Web Questionnaire for Measuring Childhood Abuse Retrospectively http://www.nrccwdt.org/2012/10/research-roundup-3/ • Web Sites for Prospective Adoptive Parents; Technology and the Prevention of Child Abuse http://www.nrccwdt.org/2012/05/research-roundup-2-web-sites-for-prospective-adoptive-parents-technology-and-the-prevention-of-child-abuse/

32. Additional Information • NRCCWDT – Research Roundups • Telehealth; Reality TV and the Web to Promote Child Welfare http://www.nrccwdt.org/2011/06/research-roundup-1-telehealth-reality-tv-and-the-web-to-promote-child-welfare/ • Importance of Geography to Child Welfare http://www.nrccwdt.org/2013/09/research-roundup-8-importance-of-geography-to-child-welfare/ • NRCCWDT – Tips Tools & Trends • Mobile Technology Innovations in Child Welfare: Smarter than Your Average Phone http://www.nrccwdt.org/2011/12/mobile-technology-innovations-in-child-welfare-smarter-than-your-average-phone/

33. Additional Information • NRCCWDT - Tip Tools & Trends • Geographic Information Systems (GIS) & Market Segmentation http://www.nrccwdt.org/news/new-tips-tools-and-trends-on-geographic-information-systems-gis-market-segmentation/ • Geographic Information Systems http://www.nrccwdt.org/news/new-article-tips-tools-and-trends-geographic-information-systems/ • Digital Imaging and Adoption Photolisting Technology (AdoptUSKids and Pennsylvania examples) http://www.nrccwdt.org/2011/10/digital-imaging-and-adoption-photolisting-technology/

34. Additional Information • NRCCWDT - Tip Tools & Trends • Mobile Technology Innovations in Child Welfare Look at Smart Phones http://www.nrccwdt.org/news/mobile-technology-innovations-in-child-welfare-look-at-smart-phones/ • Child Welfare and Technology: A Guide for Policymakers – Center of Advance Studies in Child Welfare, University of Minnesota • Case Study – Wireless Technology Keeps Foster Children Safer – AT&T • Child Welfare Technology Research Project - Stewards of Change

35. Contact Info • NRCCWDT • nrccwdt@cwla.orgwww.nrccwdt.org • George Gabel Westat 301-251-4223 GerogreGabel@westat.com • Kathryn Kulbicki Westat 240-453-5618 KathrynKulbicki@westat.com

36. Apps http://houstonfamilymagazine.com/2012/08/01/5-must-have-free-apps-for-back-to-school/ http://tweakyourbiz.com/technology/2013/10/01/ux-pitfalls-avoid-mobile-app-design/

37. WV Children’s Justice Task Force WV HELP app Andrea Darr WV CJTF Program Manager

38. Wild Wonderful West Virginia

39. 2012 Census • Population 1,854,304 • Children 384,041 • Race 94% white, 3.5% African American • 83.4% High school degree or higher • 17.9% College degree or higher • $40,400 Medium household income

40. Contributing Factors to Child Abuse

41. Sad WV Facts • WV has the highest drug overdose mortality rate in the US, with 28.9 per 100,000. 2013 Prescription Drug Abuse: Strategies to Stop the Epidemic • 1 in 10 babies are born addicted Herald Dispatch, June 9, 2013 • 1/3 of homicides in WV are related to DV. WV Uniform Crime Report, State Police • 33.6% of children 10-17 are obese. 2012 Kaiser Family Foundation

43. Problems in Working Cases

44. Point of Contact

45. HELP App Free app that has county, state and federal contact information Phone numbers, physical addresses and fax numbers for county Law Enforcement, CPS, Prosecutors, Sheriff’s Department, medical facility, domestic violence program, sexual assault program, child advocacy center and behavioral health facility

48. Where did we get this idea? Jim Holler

49. WV Interactive • Making it easier for West Virginia government to interact with citizens and businesses. • We eliminate the barriers for West Virginia governments to get online. Our contract, funding model and expertise make providing innovate services painless and cost effective. • Making it easier for citizens and business to interact with West Virginia government. • We develop innovative and easy to use websites and online services that make finding government information and conducting government business easier and more efficient

50. About NICeGovernment Solutions