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Commonwealth of Virginia Non-Tax Collections Strategic Study

July 8, 2010. Commonwealth of Virginia Non-Tax Collections Strategic Study. Dean Merrill, Vice President, CGI . Study background . Agencies in study scope . Agencies studied Virginia Employment Commission Virginia Department of Transportation Department of Mental Assistance Services

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Commonwealth of Virginia Non-Tax Collections Strategic Study

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  1. July 8, 2010 Commonwealth of Virginia Non-Tax Collections Strategic Study Dean Merrill, Vice President, CGI

  2. Study background

  3. Agencies in study scope Agencies studied • Virginia Employment Commission • Virginia Department of Transportation • Department of Mental Assistance Services • Department of Social Services • Department of Motor Vehicles • Department of Labor and Industry • Office of Attorney General, Division of Debt Collection Standard process today • Examples of debt types: License fees, special billings, fines, rental fees, overpayments

  4. Agency receivables summary [1] DSS has 22 district offices Source: Receivables data as of quarter ending March 2009

  5. Findings

  6. Key recommendation: Collections Service Center • Centralize non-tax collections from all agencies into a Collections Service Center, delivered in a managed services model • Eliminate inefficiency • Increase collections through better tools, application of best collections practices, economies of scale • Allow agencies to focus limited resources on core missions • Collections Service Center will be a full service center to which agencies would refer all of their delinquent debt, once it is determined to be valid • Administratively house it in the Finance Secretariat to give visibility and strong financial management approach

  7. Key recommendation: Collections Service Center Statutory changes needed

  8. In summary • By establishing a centralized Collections Service Center through a managed service, the Commonwealth can have access to new technology, best management practices, economies of scale to increase efficiency and effectiveness • Estimates show an additional $50-100M in non-tax debt recovery over ten years • CGI stands ready to assist

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