Agenda

1. Towards an ‘easy office’ :ICT and Telecom : a Lovestory !Michel De MaeyerMarketing Manager Small Business Customers

2. Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

3. Small entreprise Small Business User What does the SMB customer want ? • Reduce costs & total cost of ownership • Value for money • Price transparency “Pay as you use & prove cost saving of new solution” • One contact point • Personalized approach • Technical support “High level customer care : one number, one answer” • Basic telecom needs • Simple offer • Reliability & service level “Back to basics, make it easy” • Modularity/flexibility • Future proof “Flexible & evolutive solution”

4. your suppliers and partners your customers • “Improve reach and CRM” • keep in touch / be accessible • Integrate different sales channels • Efficient helpdesk / contact line • Increase customer coverage • Web as sales channel • e-ordering and e-billing • Generate new revenues • “Improve supply chain” • Improve inventory mgmt • Reduce delivery time • Exchange of information • Secure e-transactions • E-ordering & e-billing • Better accessibility your company • “Improve internal efficiency” • Use shared email & calendar • Internal dispatch of calls • Internal dispatch of documents • Information available to all employees • Use specific collaborative applications • Work from wherever you are • Insure business continuity • Easy administration • Link national & international sites • Avoid high investments your competitors your environment • “Security & contingency plans” • Backups of data • Backups of access lines • Avoid intrusions and viruses • Avoid intrusion in building • “Competitive advantage” • Seek competitive advantage • Copy market leader 2. Why do SMB customers need telecom ? Sources : Insight, Columbus, tKMC, ASK

5. “build and manage your local network” “manage your telephone traffic” “go for security” your company “expand internationally” “build and manage your wide area data network” “use the internet to boost your business” “work from wherever you are” 3. How do we bundle SMB-needs ? “insure your business continuity”

6. Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

7. Making your office easy …the concept • Towards a complete IT and telecommunication services offer for small companies and SMB’s • including Services that : • are offered as « pay as you go » • evolve with the needs of your company « pay as you grow » • Making use of an ADSL internet connection • Supported by a centralised Portal, managed by • The customer him/herself • The ICT/Telecom partner

8. Making your office easy …how will it work ? • DSL connection : access to a secured website • After introduction of login & pw : access to a centralised Portal • Through this Portal you and/or your customer will be able to : • Choose services you wish to subscribe to • Adapt settings of subscribed services to your needs • Follow up on services through online reporting

9. Making your office easy …Advantages vs current situation • Gain of time : Belgacom coordinates systems and services to make you save time • Gain of money: no investment in hardware, software, management or maintenance • Flexibility and ease of use : at any time you can decide to (un)subscribe to a service following the needs of your company • Mobility: make use of services from wherever you are • Innovation: You always dispose of the latest available versions of software. Updates get installed automatically without extra charge You keep in control, but without the worries

10. Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

11. Upselling & Cross Selling opportunities MANAGED SECURITY WEB PRESENCE TELEWORKING/MOBILITY HOSTED APPLICATIONS MULTIMEDIA COMMS

12. Product description MANAGED SECURITY Pc Back-Up Files and information that are on your hard disk, will be stored automatically in a safe place Reality for more than 80% of our customers...

13. Product description MANAGED SECURITY Pc Back-Up Backup : Encrypted Data is transferred from PC to DataCenter DeltaBlock New Files AndChanges SendOnce EmailOptimizer Compression New Encryption Decompress, Decrypt, and Restore Data DataCenter Restore: Encrypted Data is transferred from DataCenter back to the User PC

14. Product description HOSTED APPLICATIONS Mail & Calendar Consult your e-mails, tasks, your shared calendar and your addressbook, from wherever you are Calendar/Mail/Contacts/… Web Access Mobile Access

15. Agenda Setting of the scene Our vision of the future What’s in it for you and your customer ? Why Belgacom ?

16. Why Belgacom as a partner of your business ? • You can focus on your core business and on tailored Belgacom solutions • You can grow faster than before, thanks to this focus • You will profit from a value propositionadapted to your needs • Contracts are transparent, easy to manage, and flexible to update • You will receive a company certification & your people will receive a personal certificate linked to commercial competencies • The commission & bonus systems are simpleto understand, transparent and above all achievable • On top, Belgacom offers you a set of powerfulsales, customersupport & marketing tools

17. Why Belgacom as a partner of your business ? Visit us @ the Belgacom booth !

18. Q & A ?

19. Q & A

20. Conclusion Thank you Goodluck with (y)our business !