Academic Perspectives on Industry Practices: Preliminary Results from the MT Project

1. Academic Perspectives onIndustry Practices: Preliminary Results from the MT Project *Please direct all correspondences to Gary David, gdavid@bentley.edu

2. Researcher Bios Preliminary Results from the MT Project

3. Research Project Preliminary Results from the MT Project

4. Data CollectionMay 2007 – March 2008 • Interviews • Over twenty one-on-one interviews with MTs • Thirteen one-on-one interviews with MTSO management • Focus Groups • Five MT focus groups, with over twenty total participants • Webinars • Two webinars for MTIA/AHDI (performance metrics and balanced scorecards for MT industry • Committee Work • Serving on SRT special committee, and working with BP in quality assurance committee • Site Visits • Numerous site visits to New England regional transcription facilities, as well as MTSOs in India. Other East Coast site visits planned. Preliminary Results from the MT Project

5. Products in Process • 2007 Survey of Medical Transcriptionists Results • Applying the Balanced Scorecard to Medical Transcription • Work Practices of MTs • Verbatim and Medical Transcription • Impact of Quality Technologies on Production • Approaches to Performance and Accuracy Metrics Preliminary Results from the MT Project

6. MT Survey Preliminary Results Demographics Preliminary Results from the MT Project

7. MT Survey Preliminary Results Training and Education Preliminary Results from the MT Project

8. MT Survey Preliminary ResultCompensation Preliminary Results from the MT Project

9. MT Survey Preliminary ResultsAccuracy Management Preliminary Results from the MT Project

10. MT Survey Preliminary ResultsProduction Technology Preliminary Results from the MT Project

11. Balanced Scorecard BSCs are intended to provide management a set of indicators to • Measure organization performance • Achieve its strategic goals • Benchmark its performance against its competition • Fill the gap between firm’s mission/vision/values and objectives/measures/targets Mission Vision Values Objectives Measures Targets Gap Preliminary Results from the MT Project

12. Draft Model of Workflow Preliminary Results from the MT Project

13. Value Matrix Faster Lower Turn-Around Time Product Cost Customer Satisfaction Higher Slower Lower Product Quality Higher Preliminary Results from the MT Project

14. Four Perspectives of the Balanced Scorecard In the BSC, you measure performance from four perspectives Preliminary Results from the MT Project

15. Four Perspectives of theBalanced Scorecard Preliminary Results from the MT Project

16. Building Balanced Scorecards Start with strategy & build cascading BSCs from firm-level to department-level. Performance goals emerge from firm’s strategy. They must be stated in terms of specific outcomes that are measurable STRATEGY Preliminary Results from the MT Project

17. Potential BSC for Small Offshore Operation Preliminary Results from the MT Project

18. Potential BSC for Large Onshore Operation Preliminary Results from the MT Project

19. Building BSCs for MTSOs • Partnership between MT Study research team and AHDI/MTIA to help MTSOs develop customized balanced scorecards for MT industry. • One-sized fits all versus tailor-made While a one-sized fits all approach might provide the greatest convenience, it cannot match the fit of a tailor-made approach Preliminary Results from the MT Project

20. Thank you for your time & attention www.bentley.edu/mt-study Preliminary Results from the MT Project