Michael Baroff INNER WORK OF WORK IWOW.BIZ

1. Just-In-Time Relevant & Engaging Adult Learning (JIT REAL) A Key to Rapid Instructional Design and Delivery Michael Baroff INNER WORK OF WORK IWOW.BIZ

4. Program Overview The JIT REAL methodology will enable you to quickly, concisely and elegantly develop performance-based, content-rich, and critical-thinking focused learning experiences. This program is designed for subject-matter-experts, instructional designers, technical writers, project leads and team managers.

5. Program Objectives • In the JIT REAL program, you will learn how to: • Quickly assess learning and development needs by connecting the “big picture” with the “bottom line” in terms of: - business strategy and stakeholder expectations -  role-focused performance outcomes and results • -  developmental levels and evaluation metrics • Transfer subject matter content expertise into a “coaching” and “mentoring” approach to instructional design

6. Overview • Transferring Knowledge to Others • Evolving From SME to Mentor • JIT REAL Process Steps

7. Transferring Knowledge to Others • The notion of "human capital" suggests that the value within an organization is embedded in the knowledge and experience of people who know what to do and how to do it. • To develop “just-in-time” learning experiences, we must put aside the formal Instructional System Design process and rely on Subject Matter Experts and their willingness and ability to function as “virtual” mentors. • To be “relevant and engaging”, learning content must be meaningfully synthesized and directly connected with a business outcome aligned with the learner’s job role and performance expectations. • The essence of “adult learning” is the interactivity that happens through an individual’s self-reflective and action-oriented critical thinking process.

8. Challenges Transferring Knowledge • There’s always too much content and too little time • “Brain fry” by giving people too much too quickly • “Trial by fire” by giving most difficult work to newest people • Gap between “training” and “performance” • Concern about “not giving answers to the test” • Not uncovering “hidden gold” from high performers • Unable to “discuss the undiscussables”

9. From SME to Virtual Mentor Coaching and mentoring are evolving into the most powerful and cost-effective tools for business. The challenges of business today mean people have to work smarter and better to be successful. In general, a mentor or coach offers experience, knowledge, insight, perspective and wisdom that can reveal opportunities and help others avoid pitfalls and mistakes on-the-job.

10. Technical savvy Hoards information Time constrained Narrow focus Talkative Ego & turf protective Political savvy Shares best practices Addresses issues Process oriented Questions & listens Candid & nurturing SME Mentor

11. JIT REAL Process Step 1: Clarify Role Performance Expectations Step 2: Structure Content into “Coaching Points” Step 3: Facilitate Learning Synthesis and Integration

12. Before We Begin –Reflect On Your Experience Recall a situation when someone provided you an unusual learning experience that allowed you to gain a new or different perspective on what you were doing. Who was the person? How did the experience affect you afterwards?

13. Let’s Begin …