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IBM Smarter Process Solutions to Meet Today’s Complex Business Needs

IBM Smarter Process Solutions to Meet Today’s Complex Business Needs. As the World Becomes More Complex, One Thing Remains Constant…. Technology Social, Mobile, Big Data, Cloud. Government & policy change. Population growth. Infrastructure. Economic activity.

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IBM Smarter Process Solutions to Meet Today’s Complex Business Needs

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  1. IBM Smarter Process Solutions to Meet Today’s Complex Business Needs

  2. As the World Becomes More Complex, One Thing Remains Constant… Technology Social, Mobile, Big Data, Cloud Government & policy change Population growth Infrastructure Economic activity

  3. …You Still Need to Satisfy Your Customer Technology Social, Mobile, Big Data, Cloud Government & policy change Population growth At the center of it all is the customer Infrastructure Economic activity

  4. Your Processes Must Be: Instant At Internet speed 47% of online bank account opening applicants don’t successfully complete the process and fund their accounts Seamless Interconnected & ubiquitous In the US, mobile banking jumped to 32% of customers in 2012 up from 21% in 2011 Insightful Targeted and relevant 47% say it frustrates them when companies don't use the information they have to make interactions and offers more relevant

  5. A Smarter Process… …is a Social Process …is a Flexible Process Empower business users to collaborate and act on observed insights Accelerate development, deployment, adoption and change …is a Data-Driven Process …is a Mobile Process Enable faster, better decisions in response to business situations and opportunities Exploit mobile devices to allow anyone to engage anytime, anywhere

  6. Your Smarter Process Journey Cloud Process Decisions Mobile Social Analytics Visibility & Control Integration

  7. Your Smarter Process Journey Process

  8. Simple Business Process Automation and Optimization Single BPMN model drivesexecution, monitoring, and analytics IBM Business Process Manager Visualize “hot spots” and SLA violations directly on process diagram … drill down for insights Process “coaches” guide users through complex tasks (like “TurboTax” for your processes)

  9. Simplify Business & IT Collaboration Playback the process with business stakeholders • Validate implementation faster • Visualize version to version changes • Understand impacts, tradeoffs between business & IT

  10. Scale Process Improvement & Change Across the Enterprise Enterprise “System of Engagement” Enterprise “Systems of Record” • Manage large numbers of process assets & authors with centralized governance • Integrate enterprise-wide operations across multiple Systems Of Record IBM BPM Process Center

  11. Your Smarter Process Journey Process Decisions

  12. Helping to Put the “Smart” in Smarter Process With Next Generation Business Rules Instant Automates and governs operational decision-making for internet speed responsiveness Seamless Integrates operational decisions across lines of business and IT IBM Operational Decision Manager v8.5 Insightful Individualizes the customer experience at each point of interaction

  13. Externalizing Decisions from Applications into Business Rules Manage decision logic independently from applications Without Decision Management With Decision Management Application Application • Business Rules Decision logic • Natural language rules can be easily read • Externalized rules are easy to change • Centralized rules enable reuse and consistency • Rules written in software code cannot be read by business people • Hard coded rules are difficult to change • Rules intertwined within applications cannot be reused by other systems

  14. Collaborative Decision Management Support Manage decision changes in a safe and predictable environment Deploy Analyze Author Business Analyst Subject Matter Expert Validate Decision Lifecycle System Administrator IT Specialist

  15. Operational Decision Management Transforms Business Outcomes Providing an easily manageable, single source of truth for operational business decisions Enables changes to be easily made by business people Codifies business policies, practices and regulations Automates decision making with the fidelity of an expert

  16. Your Smarter Process Journey Process Decisions Analytics

  17. Situational optimization with process monitoring & analytics Performance Data Warehouse for Insight & Intelligence Real-timeScoreboards Heat Map Overlays Critical Path Management Social Analytics Collaborate directly on work with other participants and experts for simpler task completion Detects bottlenecks and performance thresholds and displays them visually Selection of projected path; visibility into details of each activity in the process Provides visibility into work-in-progress & the ability to take corrective action when necessary

  18. Anticipate Business Impact Decision Impact on actual business with ODM Decision Warehouse What if analysis made simple with ODM Simulation Framework

  19. Your Smarter Process Journey Process Decisions Analytics Visibility & Control

  20. Innovative Process Center for simplifying changes & reuse Save and reuse process design components with toolkits that are versioned and shared Visualize change in real-time during design collaboration Go back in time between snapshots with a single click Govern application deployment with automated promotionprocesses and migration of in-flight instances to new version

  21. Decision made visible through simple, business friendly artifacts

  22. Decision changes managed and governed at all time with ODM Decision Governance Framework

  23. Your Smarter Process Journey Process Decisions Analytics Visibility & Control Integration

  24. Social Collaboration Process Center Console IBM Business Process Manager V8.5 Mobile App Dashboards Portal Coaches Mobile Toolkit Process Server Core BPM Advanced Automation & Integration PerformanceData Warehouse BPMN Process Rules BPEL Integration Adaptors Express Standard Advanced WAS ND 8.5 Shared Assets Server Registry Process Center Versioned Assets Network Multiple Process Centers IntegrationDesigner Process Designer / Optimizer

  25. IBM ODM - Write Once  Deploy to Many Deploy Analyze Author Business Analyst Subject Matter Expert Validate Decision Lifecycle Decision Center Repository Operation Deploy Rule ExecutionServer J2EE/J2SE/ Web Service Java Rule Execution (POJO) IMS CICS IBM ESB System Administrator BATCH BPM Integration ETL/Batch Integration (IIS/Datastage) IT Specialist

  26. Your Smarter Process Journey Process Decisions Social Analytics Visibility & Control Integration

  27. More Effective Task Completion using Social Collaboration Change the way people work with tasks by making it social and accessible Connect to other pre-defined & discovered Experts to get help with your task Dynamic activity notifications facilitate real-time collaboration and responsiveness

  28. ODM Business Console: Giving a Social Spin toOperational Decision Management mockup

  29. Your Smarter Process Journey Process Decisions Mobile Social Analytics Visibility & Control Integration

  30. Mobile Access to IBM BPM – Anytime, Anywhere Using Worklight Out of the Box Custom Mobile Application • IBM Business Process Manager Mobile Application • No additional software • Leverage BPM skill set • Leverage Coaches • Leverage Device Services based on HTML • Worklight Mobile Application • Leverage reference Worklight artifacts like the Adapter • Leverage BPM + Worklight skill set • Can Leverage Coaches • Leverage Device Services based on Worklight APIs and HTML • Custom Mobile Application • Choice of mobile implementation • Leverage REST APIs for BPM • Can leverage Coaches • Leverage Device Services based on APIs

  31. Business Rules on the Go Decisions Exposed to Mobile Applications through IBM Worklight Business Decisions externalized from pure Worklight code Decisioning on pure mobile data like geo-location Mobile application behavior managed by business rules

  32. Your Smarter Process Journey Cloud Process Decisions Mobile Social Analytics Visibility & Control Integration

  33. Leveraging the Cloud on your BPM and ODM Journey Wide range of options to maximize flexibility and accelerate adoption IBM BPM on Cloud Monthly user subscription BPM + ODM Bring your own license BPM and ODMPatterns • Pre-configured for High Availability • Private / Hybrid Cloud environment PureApplicationSystem IBM Workload Deployer • Enterprise Integration • Enterprise rules • Managed cloud • No user cap / Passport Adv • Bring your own license • BPM Platform as a Service • Fully managed by IBM • Secure and scalable • 24/7 customer support • Full BPM Advanced environment Need Enterprise Scale Ready for Production Start here Today Adoption & Maturity

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