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CCView 2012

CCView 2012. Overview. Overview. Product Series. Web-based Product Series CCView 2012 Five (5) supervisors Call Recording ready Multi-PBX ready CCView Lite 2012 One (1) supervisor. Key Features. Display real-time PBX call activity Enhanced Counters and Timers management

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CCView 2012

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Presentation Transcript

  1. CCView 2012 Overview

  2. Overview

  3. Product Series • Web-based Product Series • CCView 2012 • Five (5) supervisors • Call Recording ready • Multi-PBX ready • CCViewLite 2012 • One (1) supervisor

  4. Key Features • Display real-time PBX call activity • Enhanced Counters and Timers management • Full PBX ACD statistics and reports • Predefined report templates for quick report generation • Call billing • Multiple Supervisors • Send SMS notifications when network connection to PBX is down • Connect to up to 8-networked Panasonic IP-PBXs simultaneously • Multi-PBX and CCRecord Pro ready • Multilanguage support

  5. System Requirements • PBX • Server Host • Operating System • Minimum Configuration • Recommended Configuration • Client Host • Windows Operating System • Windows Minimum Configuration • Windows Recommended Configuration • Mac Operating System • Mac Minimum Configuration • Mac Recommended Configuration

  6. Microsoft Silverlight Notes • CCView 2012 is based on Silverlight Version 4 • Silverlight includes plug-ins for all supported Web browsers • Silverlight installation is automatically triggered by accessing CCView 2012 for the first time

  7. GUI Supported Languages • English (US) • French • French Canadian • German • Spanish • Italian • Russian • Arabic

  8. GUI at a Glance

  9. Monitoring Pane Group Statistics Agent Statistics System Statistics

  10. System and Calls Monitors

  11. System Statistics System Statistics

  12. Group Statistics Group Statistics

  13. Statistics Graphs

  14. Reports • 41 predefined reports

  15. Enhanced Report Viewer

  16. CO Based Call Log

  17. Agent Based Call Log

  18. Intercom Call Log

  19. Agents Log

  20. Sorting, Filtering, Grouping • All lists in the product can be sorted, filtered or grouped by any column

  21. Thank You!

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