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Customer Support for the week of 11/11 – 11/17

Customer Support for the week of 11/11 – 11/17. DTTP Tier 2 Help Desk Status Trouble Tickets opened: 7 Trouble Tickets closed: 11 Tier 2 Tickets currently open 11/17: 36 (down from 49 last week) DTTP Tier 3 Sustaining Engineering Status Trouble Tickets opened: 1

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Customer Support for the week of 11/11 – 11/17

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  1. Customer Support for the week of 11/11 – 11/17 DTTP Tier 2 Help Desk Status • Trouble Tickets opened: 7 • Trouble Tickets closed: 11 • Tier 2 Tickets currently open 11/17: 36 (down from 49 last week) DTTP Tier 3 Sustaining Engineering Status • Trouble Tickets opened: 1 • Trouble Tickets closed: 2 • Tier 3 Tickets currently open 11/17: 11 (down from 13 last week) DTTP Tier 4 Maintenance Status • Trouble Tickets opened: 6 • Trouble Tickets closed: 4 • Tier 4 Tickets currently open 11/17: 40 (up from 33 last week) Guard Collaborative Learning Source (GCLS) • Trouble Tickets opened: 3 • Trouble Tickets closed: 3 • GCLS 4 Tickets currently open 11/17: 12 (up from 11 last week)

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