ATTITUDE & EMOTIONAL INTELLIGENCE

1. CHAPTER 1 ATTITUDE & EMOTIONAL INTELLIGENCE

4. When it is related to human beings

5. MEANING OF ATTITUDE attitudes are evaluative statements indicating one’s feeling either favourably or unfavourably towards persons, objects, events or situations attitude is very complex cognitive process just like personality of an individual. ATTITUDE IS DEFINED AS “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object.” That attitudes affect behavior at a different level than do values. IMPORTANCE OF ATTITUDE: • Builds the thinking process: it influences a person’s thinking in all spheres personal life, professional life or with decisions. This is reflected in their way of talking and deciding about every aspect. (Positive /negative). • A test of ability: every individual is faced with challenges. One’s attitude showcases whether they are able to face them and live up to the expectations of the situation. • It endures(unpleasant/painful): people often speak about life changing or events. Unless something very significant happens, attitude endure, i.e, they stay with the individual. (Mr. Narayanamurthy) • Taps the potential of the individual: attitude often allow an individual to take a dip into their own thoughts and tap out one’s potential. (Sports)

6. Characteristics of Attitude  Attitudes are directed towards an object / person / event  Attitudes have direction, degree and intensity – that vary as per previous experiences, the current situation and set expectations  Attitudes have structure and are learned  Attitudes undergo changes over time and personal experiences  Attitudes are influenced by one's  Personal experiences  Group associations – both personal and professional  Influential others – like sports persons, celebrities, media persons, etc.  Exposure to mass media

7. COMPONENTS OF ATTITUDE: Affective component: this involves a person's feelings / emotions about the attitude object. For example: “I am scared of spiders”, “I have immense respect for my Team Leader ” Behavioral (or conative) component: the way the attitude we have influences how we act or behave. For example: “I will avoid spiders and scream if I see one”, “I always listen to my team leader’s advice and work accordingly” Cognitive component: this involves a person's belief / knowledge about an attitude object. For example: “I believe spiders are dangerous”, “My Team Leader is very knowledgeable and always willing to help the team perform better” Two types of Attitude: Positive attitude: The predisposition that results in desirable outcomes for individuals and organizations. Negative attitude: The tendency of a person that result in an undesirable outcome for individuals and organizations.

9. The Positive thinker sees the Invisible, feels the Intangible, and achieves the Impossible.

10. Meaning of Positive Attitude: Positive attitude refers to the ability of an individual to look at the positive details of a given situation or optimistic. Ex: When a glass is filled with 50%water, the optimist says it is half full, while pessimist says it is half empty. Ways to build positive attitude: • Creative thinking • Positive thinking • Constructive thinking • Optimism • Happiness and joy • Motivation • Sense of worth, belief in self • Inspiration Success anticipation

11. BENEFITS OF POSITIVE ATTITUDE: • Better health • Improved relationships with others both at home and at work • More opportunities for success • Improved productivity • Will be able to attract others • It is possible to achieve anything • Handle stress with greater ease • It will help others • Every thought is a seed

12. DEVELOPING POSITIVE ATTITUDE: • Keep learning, unlearning and relearning • Dream big, work towards it • Never quit/ give up • Focus on your strengths, work on your weaknesses • Set realistic targets for self • Plan, prepare and practice for success • Accept change gracefully, do not resist change • Avoid the blame game, take responsibility for your actions and life • Be spiritually and emotionally stable always, do not let negative people affect your sense of peace and mental balance • Have presence of mind, Respond and don’t React to situations

13. Meaning of Positive thinking: Positive thinking is a mental attitude in which you expect good and favorable results. In other words, positive thinking is the process of creating thoughts that create and transform energy into reality. A positive mind waits for happiness, health and a happy ending in any situation. Tips to think positive: • Begin every day with a clean slate, avoid waking up to memories of sorrow, hurt or anger. • Ensure you have gratitude and positive affirmations while beginning your day • Feed and focus your mind on happy and optimistic thoughts , throughout the day. • Surround yourself with positivity and positive people, avoid negativity. • Don’t read and watch negative news/information at the beginning or the end of day. • Dispel negative thoughts even as they occur, think positive thoughts instead.

14. Characteristics of positive thinkers: • View problems as challenges to be won over, not as impossible obstacles to success • Enjoy the simple joys of life – don’t postpone happiness to another day in the future. • Act promptly on whatever needs to be done, do NOT procrastinate / complain / make excuses. • Stay openminded– don’t judge or jump to conclusions. • Count their blessings and feel gratitude towards their life. • Say no to gossip – be it listening to or spreading gossip about other. • Apply positive way of speech – avoid negative words and expressions. • Have positive body language and care about their self-image, take measures to stay healthy. • Exercise greater control over their mind, expel negative thoughts as they occur to them and replace them with positive thoughts.

15. NEGATIVE ATTITUDE: A negative attitude is a disposition, feeling, or manner that is not constructive, cooperative, or optimistic. Effects of Negative Attitude: • Insecurity • Lack of Belief • Dislike towards work • Poor performance • Difficult to work in a team • Develop stress • shortens your life • Creates unpleasant future • Harmful to other people • Creates negative circumstances

16. Measures to overcoming Negative Attitude: • Recognize and acknowledge the negativity of your attitude, resolve to overcome it • Work on your FRESH – Finance, Relationships, Environment, Spirituality & Health • Look for alternative explanations to people’s behavior, don’t judge too quickly • Don’t sit around doing nothing, keep yourself occupied productively so that it benefits your career or serves to be a hobby that relaxes you. • Don’t cherish and accept negativity– knowing that we have the power to upset and hurt others is sometimes difficult to give up, but cherishing the power only makes us more negative. So it has to be given up. • Meditate and introspect – on a daily basis, take time out to find your inner self, to be grateful and to develop a sense of peace and quiet, which helps you rid negativity and renews your positivity. • Visualize success – never begin any activity / task visualizing incompletion / failure, always anticipate and visualize success. • Empower your language  Lower the intensity of the negative voice  Choose positive words over negative words  Mind your body language

17. INTERPERSONAL RELATIONSHIP: Interpersonal relationship refers to a strong bonding among individuals working together in the organization. It is essential for individuals to be honest with each other for a healthy interpersonal relationship eventually positive ambience at the workplace. Importance of Interpersonal Relationship at Workplace • It helps to reduce stress: Not machines, need friends around to share their taught. • It creates a pleasant working environment: Alone find their job monotonous, trustworthy fellow, honest feedback. • It helps in decision making: Brainstorm together and better ideas. • It helps to have positive culture in an organization: Friendly working environment, and employee help when you need them. • It helps to reduce the conflicts: Misunderstandings and confusions, solve the conflicts among the individual. • It motivates to perform better: Appreciate and motivate • It helps in team building: Complete the assignment within stipulated time without overburden.

18. Forms of Interpersonal Relationship • Individuals working together in the same organization. • Individuals working together in the same team. • With Family members • With Relatives • Between Friends • Develop in a group: Teacher and Student. Essentials of Good Interpersonal Relationship • Common goals and objectives. • Similar Objectives. • Similar Thinking. • Respect each others views and opinions • Sense of trust

19. Transparency. • Avoid looking at disagreement focus on compromise. • Work for ones benefit. • Avoid assumptions work on Facts. • develop positive facial expression. Tips to improve interpersonal skills: • Smile often – even a small / quick smile at the beginning of an interaction, when genuine and accompanied by eye contact, makes people feel at ease, comfortable • Be approachable and appreciative, encouraging the others around you to speak, share their opinions • Pay attention and be an active listener, avoid interrupting or disagreeing unduly on every point spoken • Bring people together, help newcomers connect with you and become part of your peers / friends circle • Be empathetic (understanding) towards everyone around you

20. Resolve conflicts – which may or may not involve you. Your proactive role will serve to showcase your interpersonal skills. • Use humor and sense wisely in conversations and even when defusing a difficult situation • Don’t be a negative person / complainer / whiner all the time • Communicate well – be expressive, be genuine, interact regularly, be selfless, be mindful of verbal and non verbal communication Tips to enhance Interpersonal Relationship: • Non verbal Communication • Listening Skills • Gain Trust • Show respect and Patience • Interact Regularly • Communicate appropriately • Beat assumptions • Avoid arrogance and Jealousy

21. FACTORS AFFECTING INTERPERSONAL RELATIONSHIP: • Compatibility: Two individuals in a relationship must be compatible with each other. There should be no scope of conflicts and misunderstandings in a relationship. • Communication: Feelings must be expressed and reciprocated in relationships. Individuals need to communicate with each other effectively for better understanding. • Honesty: Be honest in relationships. Do not lie or hide things from your partner. • Stay calm: Do not overreact on petty things in relationships. Stay calm. Be a little more adjusting. • Forgiving: An individual needs to be a little more forgiving in relationships. Do not drag issues unnecessarily. • Smile: Flash your smile more often take care of your facial expressions while interacting with the other person. • Time: In organization, individuals must spend quality time with their co workers to strengthen the bond amongst themselves.

22. EMOTIONAL INTELLIGENCE: Emotional intelligence is the ability to identify, use, understand, and manage your emotions in positive and constructive ways. It's about recognizing your own emotional state and the emotional states of others. Importance of Emotional Intelligence: • Self Confidence (Strength and weakness, develop confidence) • Self Improvement (Initiative, set and achieve targets and raise standards) • Self awareness (Managing the emotions, optimizing business performance) • Adapt to changing environment (changing environment, manage emotions) • Social awareness (Understand other feelings) • Relationship Management (Work well in a team and manage conflict) • Stress Management (better Quality decisions and achieve higher productivity) • Leadership quality (Flow of emotions in others is equally important)

23. Effects of Emotional Intelligence: • Performance at workplace: ( Navigate the environment and organizational culture) • Health Issues: (Manage Stress). • Impact on Mental health: (Uncontrolled stress, depression, unable to manage your emotions). • Relationships buildings: (Emotionally stable personal and work place). • Control Anger: (Overcome anger, calm in tougher situations). • Self motivation: (Highly productive, achieve goals). • Effective Communication: (Proper Understanding, handling conflict).