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The Role of Retail Clinics in Today’s Healthcare System

Learn about the innovative pilot program by MinuteClinic in Southern California, offering telehealth services to increase patient access and quality care. The program involves high-quality video/audio, chart reviews, patient-provider interaction audits, and surveys.

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The Role of Retail Clinics in Today’s Healthcare System

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  1. The Role of Retail Clinics in Today’s Healthcare System Melissa Mancone Program Manager, Innovative Services MinuteClinic

  2. B-Side A-Side

  3. MinuteClinic Pilot • 28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market.   . . Sending Site Receiving Site

  4. High Definition Video/High Fidelity Audio

  5. Quality Efforts  100% Chart review for all TeleHealth cases  100% call back for TeleHealth visits  Patient interaction reviews by NPs auditing the patient-side  “Time Out” at each post-visit time to debrief  Patient surveys  Provider surveys

  6. Pilot Services Offered

  7. Video:

  8. Telehealth visit compared to a traditional visit: N = 929

  9. Expanding Services and Increasing Access 2013 2014-15 Among Existing MinuteClinics Physician Consults Caremark Clients Home / Mobile 2014-15 2015-16

  10. Questions

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