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SATELLITE PHONE COMMUNICATION. PAD Logistic – September 2012. ICT Service. Logistic Support Missions service Technical Support to the field Centralized procurement and management of assets/services Definition of standards, strategies & u ser policies
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SATELLITE PHONE COMMUNICATION PAD Logistic – September 2012
ICT Service • Logistic Support Missions service • Technical Support to the field • Centralized procurement and management of assets/services • Definition of standards, strategies & user policies • Technical referent to other departments & transverse projects
BGAN HF and VHF Radios Iridium General telecom politics Generalities for Security needs Good independance FACTORS Independence and Reliability VSAT – Land line – GSM phone Few or no independance
BGAN Iridium General telecom politics $ Generalities for Operationnal needs HF and VHF Radios FACTORS Communication Cost and Reliability (in function of local quality) VSAT – Land line – GSM phone $ $ $ $ $
Satellite - Generalities • Good independence: The second more independent mean after radio. • Confidentiality: More confidential than radio and local means, it is still possible to be listened by local authorities. • Expensive: Satellite communications are generally expensive but the cost of the local landline need to be compared .
Satellite – ACF Particularities • ACF Paris purchase: Every single satellite phone needs to be purchased in Paris. • Warranty: 1 year warranty. • Service: All SIM cards have post-paid service for security reasons (no pre-paid card run out possible). • Effectiveness: All backup phones need to be checked in used once a month The kit of the sat phone should be complete, especially for the 12V and the 220V power adaptors.
Communication – Log. responsabilities • Equipment • Purchase, maintenance, life expectancy, renewal, support, link H.Q • Usage • allocation, usage (equipment, communication), briefing, training, monitoring • Procedures • Monitoring, logistic, security • Cost • Adequation means/needs, control, reminders • Policies • Fleet renewal, communication plan, projections
Satellite phones – Thuraya • Good points : Very good portability Affordable phone • Bad point : Bad quality of service ACF kit : 770 euros • Preconisation: Do not use Thuraya phones only for security reasons
Satellite phones – Iridium • Good points : Worldwide coverage Good portability • Bad points : High inter-network communication and subscription cost Bad listening mode ACF kit : 1000 euros • Preconisations: To use Isatphone
Satellite phones – Isat phone • Good points : Inmarsat network • Bad point : Incoming calls difficult to get ACF kit : about 430 euros • Preconisation: To use in mobile need outside Thuraya network
Satellite Modem – BGAN • Good points : Voice and high speed data transmission Very good efficiency of INMARSAT network Worldwide coverage • Bad points : No outside antenna High risk of overconsumption Sentitive protection indice ACF kit : 1900 euros • Preconisations: To have one BGAN per base To monitor its use and consumption
INTERNET LAND LINES BGAN access • Services available: Phone - SMS Background IP Streaming 32 – 64 – 128 – 256 kbps RNIS Voice 3.1Khz ACF BGAN SETTINGS VIZADA FIREWALL
INTERNET BGAN access • Internet Protocols available: Mail – pop, smtp, imap, dns Internet – http, https, … All other protocols VIZADA FIREWALL
Sat phones – Maintenance and support • ACF Paris available: We’re always available for support, if you want… • Support process: • Check that the standard procedures are respected. • Communicate to ACF Paris :the serial and the phone numbers, the problem with which does not work and which does, and since when it happens. • Repairing process: • Always contact ACF Paris before sending an equipment. • Use the “Repair card” well filled from the equipment management document.
BGAN Practical case 1/3 • Point the antenna • To S-SE direction and accept pointing The BGAN goes to “searching”, “registering” and “ready” steps. • To establish phone call • When the BGAN is “Ready”, to another BGAN. • Establish data exchange • Parameter the test@missions-acf.org mail box and prepare a mail • Connect the BGAN to the computer and launch the local interface on Internet explorer (192.168.0.1) • “Start BGAN connection”, wait for 10 sec and update the page until you get a “current connection” • Launch email exchange • “Close BGAN connection”
BGAN Practical case 2/3 • Check the consumption • On the local interface, write down the estimation of phone and data consumption • Admin unlocking of the BGAN • By default, almost no modification on the BGAN is allowed. In case of need, or to reset the voice counter, it is possible to unlock the admin settings. • In the “administration” part, enter “admin” and “1234” as password. • It is possible to modify this password and to reset it with the complicated “admin password reset code”
BGAN Practical case 3/3 • Update the firmware • The latest version is 3.00 • In “Properties”, “software information” or directly “Upload” , click on “Upload” and browse to the place where it is stored. • Edit a diagnostic report • When you want to generate a diagnostic report, from the Help desk window click “Generate report”. When the report is generated, you can save it to a txt file, winzipp it and enclose it when reporting an error.
Thuraya Practical case 1/2 • - Pointing and registering to the network • Establish phone call • Check consumption • Check and update firmware • Pointing and registering to the network • To have 5/8 of the sky visible for GPS position. Automatic position or do “Navigation”, “Current position”. • Automatic registering or “Network”, “Sat registration”. • Establish phone call • Always call an international phone number. • The phone number of the Thuraya is linked to the SIM Card.
Thuraya Practical case 2/2 • - Pointing and registering to the network • Establish phone call • Check consumption • Check and update firmware • Check consumption • In the “Call log” menu. • Check and update the firmware • To check the firmware, go to “Security”, “S/W version”. The latest software release is the 6.7 Follow the doc ThurayaSO-2510UpgradeManualv1-1.pdf to update the Thuraya. • The update of the firmware must be done before trying to solve any problem occurring on the Thuraya.