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Mastering Effective Communication Techniques

Explore various communication types, verbal and nonverbal signals, conflict resolution strategies, listening skills, and presentation tips to enhance communication in classrooms and workplaces. Learn to prepare, deliver, and engage with diverse audiences effectively.

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Mastering Effective Communication Techniques

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Presentation Transcript

  1. Communication in the Classroom in the Workplace

  2. Types of Communication Written • Reports • Memos • Emails • Forms • Letters • Faxes

  3. Types of Communication Oral • Phone calls • Discussions • Presentations • Interviews

  4. Types of Communication Media • Slide shows • Photographs • Drawings • Videos • Audio Combinations of oral, written, and media

  5. Effective Communications Prepare! • Know your audience • Know your subject matter • Use the best delivery method

  6. Verbal and Nonverbal Signals Verbal Signals • Speech patterns • Accents • Dialects • Vocabulary • Acronyms Nonverbal Signals • Gestures • Body language • Emoticons or “smileys” • Eye contact • Dress

  7. Our Worlds

  8. Communication Styles • Cooperative or Competitive? • Assertive or Meek? • Individual or Team-focused? • Optimistic or Pessimistic? • Energetic or Apathetic?

  9. Resolving Conflicts • Conflict is a normal part of the workplace. • Effects of emotions and nonverbal signals • Can you control nonverbal communications? • What does professionally handled conflict look like?

  10. Listening Hearing • Tech Support calls • Customer Complaints • Telemarketing calls • Medical Lab Report

  11. Preparing for a Presentation • Who is the main audience? Is there a secondary audience? • What is desired outcome? • What information is needed? • Use PowerPoint, flip-chart, or handouts? • Use multimedia—video, audio? • Plan B: what if the computer/projector fails?

  12. Delivering a Presentation • Introduce yourself, welcome the listeners. • Introduce the subject/topic. • Deliver the body of the presentation, according to your plan. • Deliver a closing or summary. • Optional: Q&A

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