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Labor co-leads: Cindy Agan, SEIU Local 105 and Tanya Ball, UFCW Local 7

FEATURED TEAM: Internal Medicine, Hidden Lake Medical Office, Colorado Shifting division of labor slashes patient wait times. WHAT THEY DID:

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Labor co-leads: Cindy Agan, SEIU Local 105 and Tanya Ball, UFCW Local 7

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  1. FEATURED TEAM: Internal Medicine, Hidden Lake Medical Office, ColoradoShifting division of labor slashes patient wait times WHAT THEY DID: To reduce wait times, medical assistants take patient vitals, a job that licensed practical nurses used to exclusively handle. The team also huddles twice daily. RESULTS: The team went from an average wait time of19 minutes to less than 11 minutes. Labor co-leads:Cindy Agan, SEIU Local 105 and Tanya Ball, UFCW Local 7 Management co-lead:Shannon Martinez, nurse managerPhysician co-lead: Angie Martinez, MD Read more about the teams work and other successful practices on the Labor Management website, www.LMPartnership.org.

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