HR TOOLS & STANDARDS

1. HR TOOLS & STANDARDS Gregory Otieno Head of HR Mater Hospital

2. Various Tools / Standards • Job Analysis & Competency Mapping • Training Score Card • Corporate Transformation Programs (CTP) • Performance Management tools • Standard Operating Procedures (SOPs) / Protocols • Career Development / Succession planning • Employee Satisfaction Survey • HR Manuals

3. Job Analysis & Competency Mapping • Clarity on objectives /purpose • Must be consultative i.e. line managers’ involvement • If highly unionized then a consultant is recommended • A fairly time consuming and & tedious process • A comprehensive JD as a by-product • The round holes and square pegs phenomena

4. Training Score Card • Develop an organizational training score card • Score card should consider the following parameters; (i) Training Plan i.e. training hours (ii) Training Needs Analysis (TNA) (iii) Trickle down effect • Avoid knee jerk training • Must dove-tail with performance management

5. Corporate Transformation Programs • Recommended to begin with an audit • Buy-in from the top down • Mostly initiated from the top • Mostly initiated by a new comer • Is generally a medium to long term process • Must start with a bang • Success rate increases if external facilitator is involved(followed by hand holding phase) • Unlikely to have a definite end plan

6. Performance Management Tool • Types of performance management • Must be tailor made for your organization • Make it simple i.e. frequency & calculation of scores • Make it interactive • Performance linked to wage increment

7. “Human resource management is way too important to be left for the human resource department on it’s own” QUESTIONS