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Library Services Planning & Analysis: Empowering Improvement through Feedback

Dive into the comprehensive LibQUAL+ results presented by Dr. Dawn Thistle, Director of Library Services at Emmanuel d’Alzon Library, Assumption College. Explore the Marketing Plan, Survey Data Analysis, and Post-Survey Activities. Discover the insights gathered from the library staff retreat and the core questions summary across different user groups. Explore the identified gaps in service levels and user satisfaction, along with the suggestions for improvement. Get ready to join the Library Summit to share feedback and participate in shaping the future of library services. The assessment loop continues as the library aims to enhance information literacy and collection analysis based on valuable user feedback. Embrace the buzz surrounding the library initiatives and be part of the ongoing improvements. For inquiries, contact Dawn Thistle at dthistle@assumption.edu.

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Library Services Planning & Analysis: Empowering Improvement through Feedback

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  1. LibQUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services Assumption College Emmanuel d’Alzon Library Assumption College

  2. Can we hear you now? Good! Emmanuel d’Alzon Library Assumption College

  3. PLANNING! • Marketing Plan • Survey itself • Post-survey activities Emmanuel d’Alzon Library Assumption College

  4. The LibQUAL+ Plan Emmanuel d’Alzon Library Assumption College

  5. Analysis of Your Data • Raw numerical data from the Core Questions, Local questions and demographics • Comments Emmanuel d’Alzon Library Assumption College

  6. Library Staff Retreat July 18, 2006 Tower Hill • 8:30 Arrive / Coffee, etc. • 8:45 Librainium GAME • 9:45 “The User is not Broken”; Blogs discussion • 10:30 LibQUAL+ Committee report (Group 1) –We’ll draw straws for the order • 11:15 LibQUAL+ Committee reports (Group 2) • 12:00 Lunch / Walk the grounds • 1:00 LibQUAL+ Committee reports (Group 3) • 1:45 Craft activity -- Making tiles --Come with some ideas for a 4” square, relating to Assumption, Libraries, etc. You can bring a picture, etc. to transfer to the tile if you like. • 3:00 Strategic Initiatives / Budget Planning discussion • 4:00 (4:30?) See ya! Emmanuel d’Alzon Library Assumption College

  7. Library Retreat • Presentations by 3 teams • Information Control • Library as Place • Affect of Service • All staff were involved Emmanuel d’Alzon Library Assumption College

  8. Core Questions Summary674respondents Emmanuel d’Alzon Library Assumption College

  9. Core Questions: Undergraduate562 respondents Emmanuel d’Alzon Library Assumption College

  10. Core Questions: Faculty66 respondents Emmanuel d’Alzon Library Assumption College

  11. Core Questions: Graduate11 respondents Emmanuel d’Alzon Library Assumption College

  12. Perceived : Desired Service Level (Means) Emmanuel d’Alzon Library Assumption College

  13. User Groups First Year Emmanuel d’Alzon Library Assumption College

  14. Age Groups--Pie Emmanuel d’Alzon Library Assumption College

  15. Information Control User Group Gaps Emmanuel d’Alzon Library Assumption College

  16. Assistant Professor Emmanuel d’Alzon Library Assumption College

  17. Associate Professor Emmanuel d’Alzon Library Assumption College

  18. Age Groups—Gaps Emmanuel d’Alzon Library Assumption College

  19. General Satisfaction Emmanuel d’Alzon Library Assumption College

  20. Emmanuel d’Alzon Library Assumption College

  21. Superiority Mean by User GroupAffect of Service Emmanuel d’Alzon Library Assumption College

  22. LibQual Comments 297 received Major topic areas: Mostly complimentary about the staff Need more hours Need more computers Too noisy on the 1st floor Need more resources (books, databases) Business Sciences Theology ATLAS-ti software Emmanuel d’Alzon Library Assumption College

  23. Emmanuel d’Alzon LibraryLibrary Summit • October 4, 2006 Emmanuel d’Alzon Library Assumption College

  24. Summit • Invited Faculty, Administrators and Student Government representatives • Reported on LibQUAL+ results • Had DINNER! • Broke into focus groups: • Collections • Library as Place • Access services • Technology • 3 Questions: Like? Dislike? Suggestions for improvement? • Voted for 3 most desired improvements Emmanuel d’Alzon Library Assumption College

  25. The Assessment Loop Continues • We are now reporting out the results of the Summit • Planning more focus groups • Moving to other forms of library assessment • Information literacy • Collection analysis Emmanuel d’Alzon Library Assumption College

  26. It’s all about the BUZZ • LibQUAL+ data is extremely helpful • BUT—the buzz about the library has been the greatest benefit! Emmanuel d’Alzon Library Assumption College

  27. THANK YOU! • Questions? • Dawn Thistle • dthistle@assumption.edu Emmanuel d’Alzon Library Assumption College

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